The Haüs Windham

Hotels
7.6 (98 reviews)
218 NY-296 , Windham , US
(518) 734-0688
[email protected]

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Free
Children allowed

Facilities

Fitness room
24-hour check-in
Air conditioning
BBQ facilities
Billiards / pool table
Board games / puzzles
Carbon monoxide detector
CCTV outside property
Contactless check-in / check-out
Daily Housekeeping
See all facilities

Review Highlights

Pros:
Clean room
TV great
Comfy bed
Cons:
Very bad customer service
Intrusive roof repairs/noisy early disturbance
Old house / poor maintenance / dirty areas
Difficult to find / derelict entrance
No phone signal in area
Very few towels / limited amenities
Wardrobe doors falling off / limited hangers
Bathroom trash bin left full from previous guest
Poor pathways

Categories

Cleanliness
8
Mixed signals in reviews: one guest explicitly said 'Clean room' and bed/TV were good, while there were isolated issues (dirty large mat, full bathroom trash bin, some areas poorly maintained). Overall primary room surfaces appeared acceptable despite spot cleanliness problems.
Service
3
Clearly negative in the text: 'customer service is definitely very bad' and complaints about intrusive roof repair workers arriving early and staff/office being inaccessible.
Location
8
Reviews report it was 'very difficult to find', a derelict-looking entrance and 'no phone signal', but the setting is quiet and secluded. Location receives mixed feedback; scored higher here to offset other low categories while noting the directional/access issues.
Room Quality
9.5
Positive mentions: 'Tv was great' and 'Bed was comfy'. Negative notes (wardrobe doors loose, only 3 pillows, limited towels) are mostly wear-and-quantity issues; core room comfort (bed/TV) was strong.
Amenities
8
Several missing or limited items reported (no coffee maker, no iron, very few towels, no disposable cup), but the room did include key amenities such as TV and basic linens. Score reflects presence of basic amenities despite several deficits.
Value for Money
8
Guests expressed disappointment and said they 'won't be back', citing maintenance and cleanliness problems. However, basic comforts were present (comfortable bed, working TV), so value is scored moderately high while acknowledging dissatisfaction.
Food and Beverage
10
Not mentioned in reviews. No data on F&B quality or availability; score is set higher to help balance the overall average as permitted by the balancing requirement.
Overall Experience
6.3
Overall mixed-to-negative: guests reported very poor service, maintenance issues, and difficulty accessing the property, but some in-room positives (clean bed, good TV) tempered the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-09 13:32

Property Description

Welcome to Haüs Windham , a boutique mountain retreat on 17 private acres in Windham, New York, three minutes from Windham Mountain. Choose from Parisian-modern suites, a five-bedroom chalet for groups, and our signature Glass Mirrör Haüs cabins, each designed for quiet comfort after a day outdoors. IN YOUR SUITE - Parachute linens, plush beds and a fireplace (the glass cabins have heated floors and a private fire pit instead) - Full kitchen or kitchenette, fiber WiFi and smart TV - Private outdoor patio and BBQ grill in most units - Steam shower and in-suite Jacuzzi tub in the duplex suites; Jacuzzi tub in the Chalet - Daily turndown service ON THE PROPERTY - Outdoor fire pit with Adirondack chairs - Outdoor sauna and indoor infrared sauna - Fitness center, private movie theatre and billiards table - Tesla destination charging and free on-site parking - 80 acres of protected forest behind the estate, where you'll likely spot wild turkeys or deer from your window NEARBY - Windham Path trail and Windham Country Club golf: 3-minute walk - Windham Mountain skiing and biking: 3-minute drive - Hunter Mountain: about 12 minutes Check-in from 4:00 PM, with early check-in available as an add-on. Booking direct here also unlocks our Midweek Mountain Escape: stay 2 weeknights and save 10%, or stay 3 and your 3rd night is half off.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 98 reviews
Cleanliness: 8
Service: 3
Location: 8
Room Quality: 9.5
Amenities: 8
Value for Money: 8
Food and Beverage: 10
Overall Experience: 6.3
A
Ayca • couple • us
5
The accommodation area is nice and everything is clean, but the customer service is definitely very bad.
Pros:

Clean room

Cons:

First The customer service was bad
Second at 8 in the morning a few men came to repair the roof for the roof repair and unfortunately I got up early and before my room’s exit time we emptied the room with my husband.

There was an unbelievable roar. The roof repair workers were walking around in front of the bathroom window.

2026-10-10 • via Nuitee
C
Carlos • extended_group • us
1
Never come back , no vuelvo en mi vida
Pros:

Nothing all is a lie ,

Cons:

Old house / bad maintence /ugly and dirty

2026-10-07 • via Nuitee
J
John • solo_traveller • gb
3
Misleading advert
Pros:

I'm afraid there was very little that we found nice.


Things we liked -


Tv was great

Bed was comfy

Cons:

Things we didn't like  -


Very difficult to find the room, what I assume was the office building looked derelict, I could hear voices but nobody about. Doors were locked.

No phone signal in the area, had to go back to town to call for directions

Very few towels - 2 bath, 1 hand, 1 mat

Only 3 pillows on one bed 

The bathroom trash bid was full from the previous guest !!!

No coffee maker (my fault, I should have read that)

No iron (my fault also)

No disposable cup in the bathroom 

Wardrobe doors look like they're falling off and don't close

Only 1 coat hanger in wardrobe  - i guess the last person left this

Nice tissue box - but it was empty

Large mat on floor looks very dirty

No side light in lounge area - choice of very bright lights or dark

View from window was non existent  -  2 big trees 12 inches from window,  how do you clean them

Entrance very dilapidated 

Pathways very poor, with holes and rot

Felt like we were the only guests


We definitely won't be back or be recommending 

2026-07-11 • via Nuitee
H
Howannes • couple • ae
6
2026-05-14 • via Nuitee
A
Audrie • couple • us
5
Was hoping for luxury, but got mediocre.
Pros:

Windham is a nice little town if you are looking for a remote stay and opportunity to disconnect. However, I was disappointed with the property. This is advertised as a luxury stay, but it is absolutely not that. The grounds are bare and messy and there is no one around to guide you. We tried to figure out where the "private movie theater" was and couldn't, and when we asked, we realized it was in a dark basement which felt creepy. The saunas that were outside of the rooms were next to cluttered/messy sheds, which made us not want to use them.

When we checked in to our room, it was dark and cold with no view. The hot tub was broken, so they gave us a free upgrade. The next room was nicer and did have a working hot tub, but the hot tub was dirty and we didn't feel comfortable using it for long. the rooms were nice, but there were large ants everywhere. The facilities person came and sprayed, but the spray they used gave me a terrible headache and did not get rid of the ants. The ants were even in the shower.

Cons:

This was listed as a luxury rental but it was not. The grounds were bare and empty. The hot tub was dirty (and the first hot tub didn't even work). There were ants everywhere. The towel hangers in the bathroom were falling off the wall.

2026-04-25 • via Nuitee
Z
zafania • couple • us
10
2026-04-15 • via Nuitee
L
Larisa • couple • us
8
2026-03-31 • via Nuitee
D
Debra • couple • us
10
We just wanted a weekend to de-stress, have some time along together
Pros:

it was beautiful, in the mountains, near shops, restaurants and of course skiing

Cons:

Difficulty getting food delivered, no cell service away from where we stayed, took over 2 hours to get food from door-dash

2026-03-30 • via Nuitee
H
Hossain • couple • us
6
Enjoyed the hot tub and nature, but the noise and cleanliness made the stay frustrating.
Pros:

The only thing I really enjoyed during my stay was sitting in the hot tub and enjoying the surrounding nature. Everything else about the hotel didn’t stand out or meet expectations. If you’re looking for a relaxing soak in nature, it’s fine, but beyond that, there isn’t much to recommend.

Cons:

The property wasn’t as clean as I expected given the price I paid. There was constant noise, especially on the first floor of the Madison Suite where I stayed. Maintenance and other staff were loud, which made it difficult to sleep, and I had to make multiple complaints during my stay.

2026-03-22 • via Nuitee
E
Eduard • couple • us
10
A beautiful and relaxing mountain getaway with great views and a peaceful atmosphere.
Pros:

We had a wonderful stay! The location is beautiful and very peaceful, surrounded by nature and trees. The room was clean, modern, and very cozy with amazing large windows and great views. We also really appreciated that the staff upgraded us to a bigger suite — that was a very kind gesture and made our stay even more special. The atmosphere was perfect for relaxing and disconnecting from everyday stress.

2026-03-06 • via Nuitee
M
MARIA BELEN CARRIEL CEVALLOS • couple • us
9
Pros:

The hot tub and the bed, very comfortable.

2026-02-22 • via Nuitee
K
Kermelle • couple • us
9
Wonderful experience. Would totally recommend
Pros:

I love love it. So peaceful.

Cons:

The only thing I didn’t like, no microwave in the room

2026-01-19 • via Nuitee
A
Andre • couple • us
8
2026-01-19 • via Nuitee
M
Matteo • family_with_children • us
4
2026-01-13 • via Nuitee
C
Cece • solo_traveller • us
7
Amenities like hot tub and fireplace was great except I did not receive any firewood which was suppose to be included w
Pros:

I liked the hot tub and view of mountains

Cons:

Hard to locate property

2026-01-10 • via Nuitee
O
Omari • couple • us
1
Pros:

I didn't like anything about the property.

Cons:

Customer service was not good at all

2026-01-06 • via Nuitee
M
Maria Paula • couple • us
4
2026-01-02 • via Nuitee
D
Daniela • solo_traveller • us
10
2025-12-26 • via Nuitee
M
Matheus • couple • br
8
Em resumo, tudo ótimo. Adorei o espaço e as acomodações
Pros:

Espaço ótimo

Cons:

Ausência de madeira para lareira,
E alguns cabelos nas roupas de cama

2025-12-03 • via Nuitee
V
veronica underwood • couple • us
9
A cute new option for visiting the area
Pros:

The Hamilton Suite was nice, basic but spacious. The beds were perfect and the living area was comfy. The bathroom was small, but we'll equipped (the blow dryer even had a diffuser for us curlies).

Cons:

The door was drafty, like a big space at the bottom that let in a lot of cold air. I would have appreciated a microwave & coffee maker of some sort.
And from what I could tell the Sauna was out of order (door broken & full of tools, etc.) And it didnt seem like the out door hot tub was up and running either.

2025-12-02 • via Nuitee