Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Centrally located
Good breakfast
Cons:
Rude staff
Limited amenities
Noise from nearby pubs

Categories

Cleanliness
6.31
Guests reported issues with the bathroom and strange odors in the room.
Service
8.78
Some staff were noted as rude, but others provided good service during breakfast.
Location
9.82
Centrally located, but noisy at night from nearby pubs.
Room Quality
6.77
Guests experienced issues with room allocation and cleanliness.
Amenities
5.8
Limited amenities reported, especially regarding bathroom facilities and WiFi.
Value for Money
7.76
Price seems high relative to services received.
Food and Beverage
8.31
Breakfast was limited but of good quality.
Overall Experience
7.28
Overall, guests expressed disappointment but acknowledged some positive aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 14:28

Property Description

Luxurious Accommodation

City Heaven Ella offers a luxurious stay in the heart of Ella. Each room features a private terrace with stunning city views, modern amenities, and comfortable bedding to ensure a relaxing experience.

Culinary Delights

Indulge in a culinary journey at our on-site restaurant serving a variety of American, Chinese, and Indian dishes. With options for vegetarians, halal, and vegans, there is something to satisfy every palate.

Explore and Relax

Conveniently located near popular attractions like Little Adam's Peak and Ella Rock, guests can easily explore the beauty of Ella. After a day of adventures, unwind in the shared lounge or opt for a soothing bike ride through the picturesque surroundings.

Experience luxury, culinary delights, and adventure at City Heaven Ella. Book your stay now for an unforgettable getaway.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 378 reviews
Cleanliness: 6.31
Service: 8.78
Location: 9.82
Room Quality: 6.77
Amenities: 5.8
Value for Money: 7.76
Food and Beverage: 8.31
Overall Experience: 7.28
L
Luke • extended_group • lk
6
Has a good stay
Pros:

All good . Friendly staff . Only issue is the toilet in our room had a bad smell which comes into the room when kept closed. Highly recommend exhaust fans .

Cons:

It was very close to the happening area & All round fairly good facilities. Value for the money we paid

2026-08-29 • via Nuitee
P
Pradeep • couple • lk
5
Not satisfied with the customer care.
Cons:

Initially the room I received was not pleasant (bad smell and no windows to flow air to room) and not the one booked online.
Some basic items were not available in the 2nd room provided after we complained to the owner. Hence we had to go and ask them again.
Parking slots were not available at convenience.
This gave us a bad start for our vacation trip.
Not satisfied with the hospitality of the staff.
Overall experience is not good.

2026-08-27 • via Nuitee
P
Paulo Israel • solo_traveller • es
8
Pros:

Las vistas a la naturaleza

Cons:

El desayuno

2026-08-22 • via Nuitee
M
MARIA DEL MAR • extended_group • es
10
Pros:

Hotel en construcción. Todo muy muy nuevo y limpio.

2026-08-21 • via Nuitee
S
Saminda • extended_group • lk
8
A great place to stay
Pros:

Great location. Clean rooms.

Cons:

Nothing to say

2026-08-20 • via Nuitee
S
Stephanie • solo_traveller • fr
9
Pros:

La proprete et la grande chambre et salle de bain, hôtel à 2 pas de la gare et de l artère principale

Cons:

Pas de bouteille d eau dans la chambre

2026-08-15 • via Nuitee
A
Adalet • family_with_children • tr
9
2026-08-13 • via Nuitee
A
Alan Kent • solo_traveller • se
10
Pros:

Had a lovely stay at City Heaven Hotel Ella! Everything was clean, comfortable, and well organized. The staff were friendly and welcoming, and the service was excellent. Highly recommended for a pleasant stay in Ella!

2026-08-11 • via Nuitee
F
Farsad • couple • ro
10
2026-08-05 • via Nuitee
S
Sophi • couple • ch
10
Pros:

Fabulous

2026-08-02 • via Nuitee
P
Priya • couple • in
10
Pros:

The location was amazing. Breakfast had many varities and it was also marvellous

2026-07-22 • via Nuitee
N
Nominod • couple • gb
10
2026-07-22 • via Nuitee
Y
Yemki • couple • ch
10
Pros:

Beautiful surroundings and easy access tp evey place

2026-07-19 • via Nuitee
S
Sophi • couple • kr
10
2026-07-17 • via Nuitee
S
Shanon • couple • lk
10
Pros:

Amazing

2026-07-14 • via Nuitee
N
Natalia • family_with_children • ru
5
На троечку
Cons:

Отель в процессе постройки. Лестница с первого на второй этаж как малый пик Адама. Воды горячей в номере нет. Стул на балконе с гвоздем. Порвала брюки.
Кран в туалете не прикручен, напора воды нет. Грязно

2026-04-20 • via Nuitee
V
Vilmon • couple • vg
10
2026-04-11 • via Nuitee
J
Jeske • couple • nl
7
2026-03-09 • via Nuitee
N
Nithurshana • solo_traveller • ch
5
2026-03-08 • via Nuitee
K
Kartikee • couple • in
1
Pros:

I just liked the location of this property other than that I did not like anything.

Cons:

The main door and washroom lock was not working. The manager is rude and not co operative. There were no cups glasses available in the room. The electricity was running out all the time. No hair dryer or iron as mentioned in the facilities. The building is half under construction. There was less staff to manage breakfast of all the people.

2026-03-05 • via Nuitee