Casa Palma Hotel

Hotels
8 (42 reviews)
Av. Juárez Lote 7 entre 10 y 15 Av. Colonia Centro , Playa del Carmen , mx

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out
Concierge service
Outdoor furniture
Coffee Shop on site
Fruits
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Cons:
Inadequate amenities
Uncomfortable beds

Categories

Cleanliness
7.89
The room is clean and the bathroom is well-maintained.
Service
8.86
Staff is amazing and provides excellent service.
Location
8.9
Very close to ADO, convenient location.
Room Quality
7.85
The room is clean and the bed is comfortable.
Amenities
6.88
Would benefit from having a hairdryer available.
Value for Money
7.84
Good value for a clean and well-located hotel.
Food and Beverage
7.89
No specific sentiment mentioned.
Overall Experience
7.86
Overall a pleasant stay with great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:15

Property Description

Central Location
Located in the heart of Playa del Carmen, Casa Palma Hotel offers easy access to Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable Rooms
Each room at Casa Palma Hotel is equipped with modern amenities including a desk, flat-screen TV, and a private bathroom. Relax in comfort with the provided bed linen and towels.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk and concierge service during your stay. Stay connected with complimentary WiFi throughout the property.

Experience the best of Playa del Carmen at Casa Palma Hotel. Book now for a memorable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for MXN 100 per person per night when using an existing bed.
    Children from 4 years old to 17 years old stay for MXN 150 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 42 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 6.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
M
Martínez • extended_group • mx
9
Pros:

Excelente ubicacion y precio
No hay restricción en horario de entrada

Cons:

Me hubiera gustado el cobro con tarjeta para mayor comodidad

2026-02-15 • via Nuitee
D
Daniela • solo_traveller • ar
8
2026-01-29 • via Nuitee
M
Moshe • solo_traveller • us
8
2026-01-28 • via Nuitee
G
Gabriel • family_with_children • mx
8
Pros:

Buena ubicación!

Cons:

Camas un poco incomodas!

2026-01-05 • via Nuitee
E
Ekaterina • solo_traveller • gb
10
Pros:

Very close to ADO, staff is amazing! Room is clean and bed is comfortable

Cons:

Would be great to have at least one hairdryer to store in reception, in case someone needs it

2026-01-05 • via Nuitee
I
Imeldo • couple • mx
10
2025-12-16 • via Nuitee
I
Imeldo • couple • mx
10
2025-12-13 • via Nuitee
G
guillaume • couple • fr
4
2025-12-10 • via Nuitee
I
Ivan • couple • mx
9
Pros:

La ubicación y el cuarto muy limpio

Cons:

El internet y que solo había un contacto de luz para poder conectar una cosa a la vez

2025-11-16 • via Nuitee
M
Moreno • solo_traveller • mx
9
2025-11-03 • via Nuitee
L
Laurie • young couple • us
8
Very good
Pros:

We live in Cozumel and were headed back to the states and this place was a great location and price for access to ADO early (4:30) the next morning.

2025-04-19 • via Nuitee
T
Teresa • solo traveller • au
7
Good
2024-04-23 • via Nuitee
D
Deniseangela • family with young children • ch
8
Nice accommodation and good value for money. Clean and friendly staff.
Pros:

Very friendly receptionist. Room was clean and check in was fast. We got towels and soap.
The beds were quite comfortable and there was enough space for two people. There was one big and one single bed. We even had a balcony.

Cons:

It got extremely hot at night but there was a fan in the room that could be used.
Other than this, nothing to mention here.

2024-03-18 • via Nuitee
W
Wanda • solo traveller • us
10
Exceptional
2024-03-13 • via Nuitee
P
Petroc • young couple • gb
8
Central, clean and good size room with AC and good value.
Pros:

Central and good value.

Cons:

No window at all. Just a fake one with curtains over it. OK for overnight.

2024-02-22 • via Nuitee
D
David • solo traveller • th
6
It was worth it, but slightly over priced.
Pros:

The location was great. The actual place wasn't really that spectacular. The matrass was hard there was a lot of residual noise from the area, but that has to be expected from the area.

Cons:

The staff could have carried my bag upstairs. A hostel staff member did this for me in the same area, paid less than half the price of Casa...

2024-02-20 • via Nuitee
R
Roxy • group • us
5
Passable
2024-02-11 • via Nuitee
L
Les • young couple • ca
6
Pleasant
Pros:

Location was great just a short walk to the beach and Quinta Ave. lots of action nearby, OXO for super morning coffee

Cons:

a small table, or somewhere to put our carry on cases.

2024-02-11 • via Nuitee
J
Jackie • solo traveller • gb
7
A basic hotel but good value and a convenient place to stay
Pros:

It is located downtown very near the ADO bus station, and where I was hiring my car, so very convenient. It was also extremely quiet. There is a restaurant next door which offers a good breakfast if you don’t have time to go to a place near the beach. The staff let me leave my bags off to check out for an evening pick up

Cons:

The room was basic and value for money, given the price and how expensive Playa Del Carmen is. However, it did not look like the photos on the website.

2024-02-08 • via Nuitee
P
Petroc • group • gb
8
Traditional fan cooled room overlooking a garden, everything works, just 5 m to beach.
Pros:

Traditional mexican fan cooled room overlooking a garden. wifi works, water reliable and sheets clean. Freindly staff especially Lucio. Reasonably central and much quieter than Avenue 5, just 5 minutes from the beach.

Cons:

Some bulbs missing, we carry 2 plugin bulbs whenever we travel. No hooks to hang things on. No water glasses in room.

2024-01-27 • via Nuitee