Casa Palma Hotel

Hotels
8 (58 reviews)
Av. Juárez Lote 7 entre 10 y 15 Av. Colonia Centro , Playa del Carmen , MX

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Family rooms
Tour desk
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Clean rooms
Good location
Cons:
Inadequate amenities
Uncomfortable beds

Categories

Cleanliness
7.89
The room is clean and the bathroom is well-maintained.
Service
8.86
Staff is amazing and provides excellent service.
Location
8.9
Very close to ADO, convenient location.
Room Quality
7.85
The room is clean and the bed is comfortable.
Amenities
6.88
Would benefit from having a hairdryer available.
Value for Money
7.84
Good value for a clean and well-located hotel.
Food and Beverage
7.89
No specific sentiment mentioned.
Overall Experience
7.86
Overall a pleasant stay with great service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:15

Property Description

Central Location
Located in the heart of Playa del Carmen, Casa Palma Hotel offers easy access to Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal.

Comfortable Rooms
Each room at Casa Palma Hotel is equipped with modern amenities including a desk, flat-screen TV, and a private bathroom. Relax in comfort with the provided bed linen and towels.

Convenient Facilities
Enjoy the convenience of a 24-hour front desk and concierge service during your stay. Stay connected with complimentary WiFi throughout the property.

Experience the best of Playa del Carmen at Casa Palma Hotel. Book now for a memorable stay!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

8
Based on 58 reviews
Cleanliness: 7.89
Service: 8.86
Location: 8.9
Room Quality: 7.85
Amenities: 6.88
Value for Money: 7.84
Food and Beverage: 7.89
Overall Experience: 7.86
M
montañez • solo_traveller • mx
7
2026-09-08 • via Nuitee
R
Rescue12 • solo_traveller • co
5
Pros:

La ubicación

Cons:

El agua de la ducha, siempre muy caliente y poca potencia

2026-09-06 • via Nuitee
C
Caldwell • solo_traveller • us
10
2026-09-02 • via Nuitee
M
montañez • solo_traveller • mx
10
2026-08-30 • via Nuitee
P
Pedro • solo_traveller • mx
8
2026-08-25 • via Nuitee
S
Sergio Francisco • solo_traveller • mx
1
Pésimo servicio
Pros:

Nada

Cons:

Al llegar al alojamiento no tenían la habitación reservada y las otras opciones eran de mayor precio, por lo que tuve que buscar caminando otro lugar

2026-08-16 • via Nuitee
M
MA EUGENIA • solo_traveller • mx
9
BUEN LUGAR
2026-08-06 • via Nuitee
G
GABRIELA PATRICIA • solo_traveller • mx
2
Pros:

Muy mal las instalaciones.

Cons:

La habitación de baja calida.

2026-08-04 • via Nuitee
A
AriBastida • solo_traveller • mx
10
2026-08-02 • via Nuitee
D
Devid • family_with_children • it
10
Ottimo hotel, a due passi dal centro
Pros:

Centrale e personale cordiale

2026-07-25 • via Nuitee
L
Leandro • solo_traveller • ar
9
Excelente ubicación
Pros:

Hotel discreto, pero cumple expectativas, la ubicación es excelente, a metros de la estación ADO y unos 200 metros de la estación marítima.

Cons:

Algunos detalles menores en la infraestructura, pero nada relevante

2026-07-24 • via Nuitee
M
Marcela • family_with_children • mx
8
2026-07-20 • via Nuitee
L
Lєsliє • solo_traveller • mx
10
Todo bien
Pros:

La ubicación y la comodidad todo tranquilo muy bien buenos canales de tv

Cons:

La regadera le falta limpieza si sale a presion el agua pero la regadera no estaba buena y se iba por otro lado el agua

2026-07-02 • via Nuitee
J
Julieta • solo_traveller • mx
10
2026-06-14 • via Nuitee
A
ARIAS • solo_traveller • mx
10
Pros:

LA LIMPIEZA

2026-06-03 • via Nuitee
L
Leo • solo_traveller • es
6
Pros:

La ubicación al lado de la estación de autobuses y la playa. Puro centro.

Cons:

No hay alfombrilla de baño y tienes que usar una de las toallas para ellos, poca iluminación natural, no hay secador de pelo y si lo pides, te dicen que no tienen, la TV no funcionaba.

2026-03-20 • via Nuitee
E
Erica • solo_traveller • us
4
Pros:

Location

Cons:

Not worth the value. Shower was hot. But horrible pillows, no wash cloth or hand towel, very low quality room. Better deals available elsewhere for that price.

2026-03-18 • via Nuitee
J
John • family_with_children • us
10
Comfortable
Pros:

Great hotel, very clean and comfortable. Would recommend.

2026-03-02 • via Nuitee
F
Forita • extended_group • bz
8
2026-02-22 • via Nuitee
L
Luis • extended_group • mx
8
Pros:

La ubicación y tranquilidad

2026-02-22 • via Nuitee