Puerto del Cielo

Hotels
9.3 (89 reviews)
274 Calle 5 , Chuburná , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Massage services
Non-smoking throughout
Outdoor furniture
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Review Highlights

Pros:
Attentive Hosts
Beautiful Location
Excellent Breakfast
Cons:
Cleanliness Issues
Lacking Amenities

Categories

Cleanliness
8.29
Some reviews mentioned issues with cleanliness, including unpleasant odors and old towels.
Service
10
Hosts are described as exceptionally attentive and caring.
Location
9.76
Positive feedback regarding the peaceful beach location.
Room Quality
8.8
Rooms provide comfort but some mention of being rundown.
Amenities
8.75
Basic amenities are available, but lacking in beach towels and kitchen utensils.
Value for Money
9.28
Good overall experience for the price, but should have better amenities.
Food and Beverage
9.74
Breakfast is highlighted as excellent and freshly prepared.
Overall Experience
9.79
Guests expressed a rewarding and authentic experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:48

Property Description

Luxurious 5-Star Beachfront Accommodation
Experience the epitome of luxury at Puerto del Cielo in Chuburná. Indulge in the outdoor swimming pool, lush garden, and relaxing terrace.

Elegant Rooms with Modern Amenities
Each room features a private patio, a sleek bathroom with free toiletries, a flat-screen TV, and refreshing air conditioning. Select rooms even offer a charming balcony for a picturesque view.

Relaxing Atmosphere and Nearby Attractions
Unwind with a beachfront barbecue or explore nearby attractions like Mundo Maya Museum and Merida Cathedral. With free WiFi and a non-smoking environment, your stay at Puerto del Cielo will be unforgettable.

Book now for an unforgettable experience at Puerto del Cielo!

Check-in and check-out hours:

Location

Guest Reviews

9.3
Based on 89 reviews
Cleanliness: 8.29
Service: 10
Location: 9.76
Room Quality: 8.8
Amenities: 8.75
Value for Money: 9.28
Food and Beverage: 9.74
Overall Experience: 9.79
M
Miriam • couple • nl
10
Pros:

De locatie!! Het is prachtig neem het appartement met zeezicht.

Cons:

In de beschrijving staat kitchenette, geen kookplaat, bestek glazen en borden aanwezig

2026-03-30 • via Nuitee
L
Leigh • family_with_children • us
8
We had a lovely time at Jill and Randy’s place! They are very chill and our stay was very relaxing. Thank you!
Pros:

Comfortable room and bed (honestly the most important factor to me)! Lovely owners, beach and ocean views are awesome!!

Cons:

Not really a “not like,” but a recommendation for the owners if they are considering any small upgrades for future renters. A lamp at bedside (we liked reading in the evening) and perhaps Adirondack type chairs on the deck. No need for anything pricy - just chairs with a little “recline.”

2026-03-08 • via Nuitee
C
Cynthia • couple • us
10
Wonderful stay in paradise !
Pros:

Gorgeous setting , wonderful hosts, very private and tranquil.

Cons:

Nothing. It was great.

2026-03-03 • via Nuitee
F
Franck • couple • fr
10
Super séjour à puerta del Cielo
Pros:

L’accueil de Jill et Randy. L’appartement a l’étage avec terrasse et vue mer

2026-03-01 • via Nuitee
K
Kristina • couple • de
10
2026-02-22 • via Nuitee
U
Ulrike • couple • de
9
2026-02-08 • via Nuitee
C
Carlos • family_with_children • fr
9
2026-01-24 • via Nuitee
M
margaret • couple • us
8
Pros:

place itself is lovely. Hosts are delightful people. Breakfast was wonderful

Cons:

very little in the area. no restaurants, stores, parks etc. No comfortable place to read.

2026-01-22 • via Nuitee
H
Harriet • solo_traveller • gb
10
Pros:

I cannot wait to come back! The place was absolute paradise and Randy and Jill are amazing hosts. It was lovely getting to watch the sunset every night from my balcony and to spend my days swimming/walking on the beach up to Chelem/Progresso area (but avoiding the crowds and touristy areas when I didnt feel like it). I have never felt so relaxed and so taken care of! Thank you!

Cons:

I loved everything

2026-01-21 • via Nuitee
A
Amidou • couple • fr
10
2026-01-19 • via Nuitee
J
Joseph • couple • us
10
Randy did everything he could to enhance our stay.perfect place for a couple trying to get away
Pros:

Beautiful place to stay with perfect views

Cons:

It’s making me type something I didn’t like so I’ll put that I didn’t stay longer!!!! lol

2026-01-19 • via Nuitee
M
Maria • couple • us
9
2026-01-19 • via Nuitee
R
Rebekah • couple • ca
10
2026-01-19 • via Nuitee
A
Adriana • couple • mx
9
Pros:

Excelente ubicación

Cons:

Todo bien

2026-01-16 • via Nuitee
C
chaleeporn • family_with_children • us
10
Host is very kind and so nice to us and our little one
Pros:

Location and host

Cons:

We don’t wear shoes in room so we need bath mat

2025-12-30 • via Nuitee
R
Ramirez Ortega • extended_group • mx
9
2025-12-28 • via Nuitee
R
Rodrigo • couple • us
10
Gran ubicación, área muy tranquila. Excelente lugar para relajarse.
Pros:

Ubicación. Area de playa privada. Equipo para realizar actividades como paddle-boarding y kayak.

Cons:

Falta de toallas para uso en la playa o alberca. Tampoco tiene vasos o utensilios básicos.

2025-12-13 • via Nuitee
D
Downey • family_with_children • us
10
Pros:

For this being my first time visiting the Yucatán area, I am so grateful I choose such a comfortable & welcoming environment. We got in late into the evening and Randy was ready to greet us. He was so informative about the area and so helpful in so many ways. I would highly recommend staying with them in their exceptional accommodations.

Cons:

My sister, mother and I have absolutely no complaints, everything was wonderful.

2025-12-12 • via Nuitee
D
Dario • solo_traveller • de
10
2025-12-09 • via Nuitee
N
NATALIA ELIZABETH • couple • mx
4
NO SE QUEDEN AQUI
Pros:

esta justo dando a la playa

Cons:

la persona no habla español, no puede dar factura, imposible comunicarse con la persona, el baño olia feo y las toallas estaban viejas, ni una toalla para estar en la playa nos ofrecieron. Es su casa, no es un hotel y no sabe atender a huespedes. La alberca no invita a meterse

2025-12-05 • via Nuitee