Grand Ezel Hotel

Hotels
5.5 (54 reviews)
3 Ocak Mahallesi Mersinli Ahmet Caddesi Eski Otogar Karşısı Ezel Tır Galerisi Bitişiği AKDENİZ/MERSİN , Mersin , tr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean and easy to find location
Nice and helpful staff
Cons:
Dirty room
Unfriendly staff
Poor breakfast
Room maintenance issues

Categories

Cleanliness
3.64
The room was very dirty, strong cigarette smell.
Service
7.61
Nice helpful staff, but some unfriendliness noted.
Location
7.65
Easy to find; a decent location overall.
Room Quality
4.6
Room under maintenance; no light in the room.
Amenities
5.63
Amenities were lacking; refrigerator was broken.
Value for Money
6.59
Price-value ratio is okay.
Food and Beverage
2.64
Breakfast was poor and not replenished.
Overall Experience
5.61
Mixed experience with significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 19:40

Property Description

Central Location and Family-Friendly Atmosphere

Located in the heart of Mersin, Grand Ezel Hotel provides a convenient stay just steps away from major transportation hubs. With a range of amenities including a garden, free parking, and a children's playground, the hotel offers a family-friendly environment for guests of all ages.

Comfortable Rooms with Added Convenience

The hotel's rooms are designed to cater to your needs, with some featuring a kitchenette equipped with a fridge and minibar. Whether you're traveling solo or with family, you can enjoy the comfort and convenience of a cozy stay at Grand Ezel Hotel.

Exceptional Services and Nearby Attractions

Experience top-notch services such as room service, babysitting, and a 24-hour front desk during your stay. Explore popular landmarks like Mersin Train Station and Mersin Harbour, all conveniently located near the hotel.

Book your stay at Grand Ezel Hotel now for a memorable and hassle-free experience in Mersin.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

Location

Guest Reviews

5.5
Based on 54 reviews
Cleanliness: 3.64
Service: 7.61
Location: 7.65
Room Quality: 4.6
Amenities: 5.63
Value for Money: 6.59
Food and Beverage: 2.64
Overall Experience: 5.61
D
Drazen • couple • ie
1
2026-02-12 • via Nuitee
M
Muhammed • couple • iq
1
2025-12-09 • via Nuitee
P
Patrycja • couple • pl
8
2025-12-02 • via Nuitee
A
Ahmed • family_with_children • iq
1
اسعارهم اختلفت عن البرنامج
Pros:

لم يعجبني شي-الفطور سيء

Cons:

تختلف الاسعار المعروضة في برنامجكم عن الموقع

2025-11-27 • via Nuitee
A
Alzeer • solo_traveller • gb
5
Pros:

It is clean easy to find the location

Cons:

they didn't give me the wifi password until I've asked.

2025-11-17 • via Nuitee
A
Ahmad • family_with_children • lb
1
Pros:

Everything the room was under maintenance
And there is no light in the room
The breakfast very poor

2025-11-12 • via Nuitee
V
Veselin • extended_group • bg
10
Pros:

Very nice place and really good staff members.

2025-11-12 • via Nuitee
V
Vural Keser • extended_group • tr
7
2025-10-06 • via Nuitee
J
Jennifer Melissa • family_with_children • de
2
Auf gar keinen Fall!
Pros:

von außen wirkte es 'schick'

Cons:

Das Personal war unfreundlich
.
Das Zimmer war sehr dreckig.

Es hat stark nach Zigaretten gestunken.

Es war so schlimm, dass ich selbst das Bett nochmal 'frisch' bezogen habe.

Der Kühlschrank war defekt.

Das Frühstück war eine Katastrophe. Es wurde nicht erneut aufgefüllt und es gab wenig Auswahl.

2025-08-23 • via Nuitee
F
Fareeq • couple • de
3
2025-08-22 • via Nuitee
A
Aref • couple • ml
9
2025-07-21 • via Nuitee
M
Murat • couple • de
3
Pros:

Waren auf der Durchfahrt da für eine Nacht. Das Preis Leistungsverhältnis ist „okay“.
Nettes hilfsbereites Personal.

Cons:

Die Ausstattung ist im allgemeinen sehr beschädigt. Im Zimmer war die Klima defekt. Das Zimmer hat extrem nach Zigaretten gestunken und hier und da hat dann mal eine Leiste im Zimmer gefehlt.

2025-07-10 • via Nuitee
F
Fares • review category business travellers • sa
7
Good
2025-03-07 • via Nuitee
R
Roman • review category business travellers • ru
4
Disappointing
Cons:

I rarely write reviews for hotels I’ve stayed in. However, due to my work, I often have to stay in hotels. But this time, I couldn't resist drawing the attention of the hotel management and its future guests.
I booked a room in advance based on the description. In reality, I was given a room that was far from matching the description of a "spacious single room." The room itself was dark, and to make things worse, there was no lighting — just a twisted wire hanging from the ceiling where a chandelier was supposed to be.
In the bathroom, the faucet spout was not fixed in place; it was simply inserted into the base, causing water to spray in different directions.
There was NO internet in this room at all — the signal was so weak that the network was not even detected by my device.
I requested to be moved to a room that actually matched the description, and after some time, voilà — there was light and even internet in the new room.
However, upon entering the room, the key card didn’t work. I had to go to the reception to get it fixed. The solution? The receptionist called the porter, who took a key and accompanied me to the room to unlock the door manually. And this happened several times a day whenever I needed to leave the room. When I asked, "What’s the problem?" I was told, "We don’t have batteries to replace the ones in the lock." My request to be given a key instead of a card was also denied.
In the end, I couldn't take it anymore and left the hotel that same evening. I promised to return in the morning with batteries to help replace them in the lock, but by noon the next day, I had to leave Mersin.
I have no complaints about the hotel or the staff — they performed their duties relatively well. My complaints are directed at the management responsible for running the hotel.

2025-02-02 • via Nuitee
K
Kadry • family with young children • ae
1
Bad
2025-01-28 • via Nuitee
A
Ammar • family with young children • tr
1
Very bad hotel
Pros:

Nothing

Cons:

First of all the asked me for extra money the said the eour change is different event the exchange is same
Bit i didn’t accept
And i asked them to change my room and they changed 3 time becouse the AC IS not working
And there is water on tye roof

2024-12-23 • via Nuitee
T
Tolga • group • nl
2
Very poor
2024-12-07 • via Nuitee
M
Manal • family with young children • lb
10
Exceptional
2024-12-01 • via Nuitee
V
Veselin • with friends • cy
10
Exceptional
2024-11-27 • via Nuitee
F
Fatih • young couple • at
4
Disappointing
2024-10-06 • via Nuitee