Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Car hire
See all facilities

Review Highlights

Pros:
Good location
Supportive staff during check-in
Cons:
Old and dirty rooms
Poor service and long wait times

Categories

Cleanliness
5.94
Old and dirty, with sanitation issues like a bad smell from the bathroom.
Service
7.91
Staff was supportive during check-in, but issues with service attitude and long check-out process were noted.
Location
8.95
Great central location close to attractions.
Room Quality
5.9
Room quality described as very poor, with issues like bugs and noise.
Amenities
7.93
Standard amenities, but parking was insufficient.
Value for Money
7.89
Overall value considered reasonable compared to experience.
Food and Beverage
7.94
No specific feedback on food and beverage offerings.
Overall Experience
5.91
A very disappointing experience, with several negativities highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:50

Property Description

Luxurious Beachfront Aparthotel
Located in Nha Trang, PANORAMA Nha Trang by HLG offers sustainable accommodation with stunning sea views.

Rooftop Pool with Pool Bar
Enjoy the panoramic views while taking a dip in the rooftop pool or sipping a refreshing drink at the pool bar.

Convenient Amenities and Services
From the on-site restaurant and 24-hour front desk to free WiFi and car rental service, we ensure a comfortable stay for our guests.

Book your stay at PANORAMA Nha Trang by HLG now for a memorable beachfront experience!

Important information:

Managed by a private host

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is needed) and costs VND 150000 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 11 years old stay for VND 200,000 per person per night when using an existing bed.
    Children from 12 years old to 17 years old stay for VND 250,000 per person per night when using an existing bed.
    People no matter the age stay for VND 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.3
Based on 37 reviews
Cleanliness: 5.94
Service: 7.91
Location: 8.95
Room Quality: 5.9
Amenities: 7.93
Value for Money: 7.89
Food and Beverage: 7.94
Overall Experience: 5.91
N
Nguyễn • family_with_children • vn
10
2025-12-08 • via Nuitee
J
jeffrey • family_with_children • us
3
Pros:

Nothing

Cons:

Old and dirty

2025-11-26 • via Nuitee
T
Thi Phuong Chau • family_with_children • vn
6
Trải nghiệm không thoải mái
Pros:

- Vị trí trung tâm, ngay quảng trường 2/4, tháp Trầm Hương, chợ đêm Nha Trang
- Có nhân viên hỗ trợ cho việc nhận phòng.

Cons:

- Căn hộ nằm trong tòa nhà được chia cho nhiều bên quản lý khác nhau, nên việc làm thủ tục nhận phòng rất mất thời gian. Bạn sẽ phải đặt cọc cho thẻ khóa từ dùng mở cửa phòng và bấm thang máy lên xuống. Đối với nhóm gia đình lớn thì việc lên xuống tòa nhà khá bất tiện do phải cùng chờ đợi nhau để dùng thẻ đi tháng máy, hoặc bạn nên đặt cọc thêm thẻ khác.
- Tòa nhà có lượng khách lưu trú rất đông nhưng bãi giữ xe dưới hầm nhỏ không đủ chỗ, và thường ưu tiên cho khách lưu trú bên Khách sạn hơn là khách thuê căn hộ.
- Căn hộ mình ở có mùi của nhà vệ sinh, có thể là do hệ thống xử lý nước thải của tòa nhà không tốt.

2025-07-07 • via Nuitee
N
Nguyen • extended_group • vn
1
Pros:

Địa điểm tốt

Cons:

Lần đầu tiên có 1 trải nghiệm tồi tệ như vậy , từ thái độ của nhân viên đến chất lượng phòng ở đều cực kì tệ , nhân viên lễ tân thái độ rất khinh thường khách , quy trình check out rất lâu , thang máy đợi gần cả tiếng mới có để di chuyển xún ,phòng ngủ có rẹp , cửa phòng kêu liên tục ko thể ngủ dc , phòng ko có lấy 1 cái điện thoại bàn để liên hệ , cách âm kém . Không bao giờ quay trở lại

2025-07-06 • via Nuitee
Z
Zhantleuova • with friends • kz
7
Don’t choose at next time
Pros:

Good location

Cons:

They don’t have room telephone. Impossible to cal to reception. It is not ok in 5 star hotel. No bathrobe. Also we was disappointed that swimming pool on rooftop (Sku blue) is chargeable for hotel guests. They charge 200 000 d per person.

2025-04-04 • via Nuitee
L
Lola • solo traveller • fr
7
Good
2025-03-30 • via Nuitee
S
Samran • family with young children • gb
8
Receptionist should be more welcoming
Pros:

Location.Comfortable bed nice room

Cons:

Elevator have no air conditioning very hot and so many people use this facility at all the time.

2025-03-12 • via Nuitee
Y
Yulia • young couple • ru
6
Pleasant
2025-01-30 • via Nuitee
T
Trung • group • us
10
Exceptional
2025-01-26 • via Nuitee
J
Jolita • young couple • ie
9
Good property to stay for holiday.
Pros:

Large comfy room. Extra large bed. Nice breakfast.

Cons:

Reception staff slow and very difficult to communicate in English. Music playing non stop from outside every evening from 6 pm till 10 pm.

2024-12-21 • via Nuitee
C
Chris • young couple • au
7
Great view, but staff not friendly or helpful
2024-01-10 • via Nuitee
M
Mick • family with young children • gb
9
Superb
2023-10-19 • via Nuitee
J
Jodie • family with young children • nz
8
Very good
2023-10-07 • via Nuitee
A
Alison • young couple • nz
10
Exceptional
Pros:

We loved our stay. Smooth and seamless check-in, friendly and attentive staff at the front desk in the lobby, they immediately took all our luggage and brought it up to our room for us. Spacious comfortable room with great balcony and incredible view. We would definitely stay again.

2023-10-04 • via Nuitee
D
David • young couple • au
5
Not very happy.
Pros:

Roof Pool and restaurants

Cons:

Room service took our towels first clean took 4hrs to get more , and the toilet paper was never replaced, we had to keep getting more bed was very uncomfortable. Nightclub was very loud of a night time no early nights. No safe in room and TV hardly worked couldn't tune it in.

2023-09-11 • via Nuitee
S
Susie • family with young children • au
8
Very good
Pros:

The view is absolutely beautiful!

2023-07-20 • via Nuitee
J
Jay • solo traveller • au
5
Disappointing experience.
Pros:

Room was clean and spacious with a great view.

Cons:

The hotels photos and advertising indicates the rooftop pool is part of the hotel, however this is not the case and is owned by a separate hotel. I found this out on the first day when I was informed by staff at the roof top pool that access to the area would cost $100,000 dong per day. I raised my concerns with the duty manager, who in a belligerent manner informed me that I should have reviewed the hotels website to confirm the facilities available at her hotel. The duty manager did not share my view that the information regarding access to the roof top pool should have been provided in the Booking.com advertisement.

2023-06-16 • via Nuitee
A
Anonymous • young couple • au
7
ok but very busy
Pros:

40th pool but you need to pay to use it the normal pool is closed

Cons:

the lifts are a nightmare you need to allow 15 minutes to go up or down Australian credit cards are not accepted to pay for rooms
the hotel is run by different chains and you don’t always get what’s advertised tv in each room is different

2023-06-15 • via Nuitee
S
Sally • solo traveller • au
8
An enjoyable stay in a good location
Pros:

Great central location. Room was spacious and views were amazing (I was 19th floor, in deluxe suite with sea view). Gym looked very good although i didnt end up using it. Hotel Pool was OK although not very big for the size of the hotel (There is also a 360 degree infinity pool on the 41st floor which is very cool, but you have to pay 100k vnd daily to use as it's owned by another group). Breakfast buffet was big, quality was average but suitable for the price (220k vnd/14 aud). Hotel staff were polite and friendly, only a few had enough English to be able to assist with basic queries though.

Cons:

Rooms are nice but ageing, paint flaking off walls, chips in walls/doors etc (Nha Trang in particular was hit by lack of international income during covid so potentially upkeep has been limited related to this?) Mini fridges were not very cold (anything on the bottom shelf was almost room temperature (which means 20+°C) and no safe in room. Lifts were super slow and not well programmed and had no fan/aircon.
Getting in contact with the hotel prior to my trip was super hard work. I called 3 different numbers I found online for the hotel after my email went unanswered. The first 2 were answered by people who were clearly not in a hotel and didnt speak english (out on bikes?). Eventually got on to someone who was very helpful (i later found out they were "the host" but not actually a part of the Panorama Hotel) and he was then in contact via WhatsApp several times before i arrived. The email I sent with questions about my reservation and hotel pick up via booking.com was answered 10 days later, a week after I arrived.

2023-06-06 • via Nuitee
T
Tran • with friends • vn
6
6/10 due to the wet laundry
Pros:

Great location, clean rooms with nice view.

Cons:

Laundry service was pricey and our clothes came back wet.

2023-05-30 • via Nuitee