Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Clubhouse
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great Location
Friendly Service
Good Pool
Cons:
Poor Cleanliness
Mediocre Food Quality

Categories

Cleanliness
6.19
Several reviews indicate issues with cleanliness, particularly regarding the room conditions.
Service
8.16
Most reviews point to satisfactory service, although there are exceptions noted.
Location
9.2
Consistently mentioned as excellent, with multiple reviews highlighting proximity to attractions.
Room Quality
6.65
Mixed sentiments about room quality; some rooms were described as outdated or not in good condition.
Amenities
7.18
Amenities received a fair amount of positive feedback, but some complaints were noted.
Value for Money
7.64
Generally viewed as good value, although some expectations were not met.
Food and Beverage
5.69
Many complaints regarding the quality of breakfast and food options.
Overall Experience
7.66
Overall experience rated positively despite some specific complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:48

Property Description

Convenient Location:
Located in central Mérida, Hotel Los Aluxes is a short walk from the cathedral and main square, making it an ideal base for exploring the city.

Dining Options:
Indulge in regional and international cuisine at the hotel's Aluxes Restaurant, offering a buffet breakfast and a variety of dining options to suit every palate.

Relaxation and Entertainment:
Enjoy the outdoor pool, perfect for a refreshing dip after a day of sightseeing, or unwind at the stylish lobby bar for a relaxing evening.

Experience comfort and convenience at Hotel Los Aluxes, your perfect choice for a memorable stay in Mérida.

Important information:

When booking 10 rooms or more, it is considered as a group and different cancellation policies and conditions and charges or additional supplements may apply. Please contact the property directly using the contact information provided in your reservation confirmation.

The maximum vehicle height for parking at this property is 1 in. Taller vehicles cannot park here. Please note that parking is free and for the exclusive use of our guests, however it is subject to availability upon arrival.

When booking the Breakfast Included rate through Booking.com the type of breakfast that is included is American style. Directly on property (for an extra fee) you can change to Breakfast buffet style.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.3
Based on 912 reviews
Cleanliness: 6.19
Service: 8.16
Location: 9.2
Room Quality: 6.65
Amenities: 7.18
Value for Money: 7.64
Food and Beverage: 5.69
Overall Experience: 7.66
G
Guillermo family_with_children mx
9
2026-03-23 via Nuitee
S
Sánchez family_with_children mx
10
Pros:

La alberca

Cons:

Todo bien

2026-03-21 via Nuitee
L
lopez family_with_children mx
9
2026-03-20 via Nuitee
M
Minguer family_with_children mx
10
Excelente hotel
Pros:

Me encantó todo servicio, lo único que si aconsejaría es un poco de mantenimiento a los baños o pintura del hotel de allá todo perfecto vale la pena pagar por el buffete

2026-03-17 via Nuitee
H
Héctor0320 family_with_children mx
7
Pros:

La hubicacion del hotel una zona tranquila y cultural

Cons:

El hotel se siente abandonado sin mantenimiento y el desayuno que ofertan es muy básico y no tiene buen sabor

2026-03-16 via Nuitee
E
Ev family_with_children mx
1
2026-03-13 via Nuitee
G
Guadalupe family_with_children mx
1
Terrible
Pros:

Nada

Cons:

Nada me gustó

2026-03-10 via Nuitee
F
Francisco couple mx
7
2026-03-06 via Nuitee
M
Miguel Angel family_with_children mx
8
Una estancia regular.
Pros:

El hotel lo conoci hace como 20 años o mas no recuerdo, por eso lo seleccioné, pero se ha deteriorado y lógico, no es lo mismo que utilizé hace tiempo.

Cons:

si nos dieron cuartos en otro piso siendo que ibamos en familia, por otro lado son demasiado estrictos en los tiempos no pudimos entrar a la habitación hasta las 15 horas en punto, como si ocuparla antes era una cuestión de costo o no lo se.

2026-03-02 via Nuitee
A
Adela family_with_children mx
10
Pros:

Ubicación

2026-02-28 via Nuitee
M
marc couple us
8
2026-02-28 via Nuitee
B
Batun family_with_children mx
9
Pros:

Las habitaciones, la alberca,

Cons:

La cafetería de la tarde

2026-02-24 via Nuitee
Y
Yvonne family_with_children de
9
Pros:

Die Lage alles zu Fuß erreichbar

2026-02-14 via Nuitee
E
Enrique Raúl family_with_children mx
10
Pros:

Es un excelente hotel

Cons:

Todo estuvo muy bien.

2026-02-13 via Nuitee
I
Ingrid family_with_children mx
6
Pros:

Tiene muy buena ubicación

Cons:

La habitación que nos asignaron estaba en el edificio del fondo del hotel, 3era planta. No tiene elevador en esa zona lo que vuelve dificil subir y bajar el equipaje. No contaba con teléfono si necesitabamos algo debíamos marcar de los celulares a recepción. El desayuno incluído dejó mucho que desear. La calle del hotel es de un solo sentido, los días que la cierran tienes que entrar en sentido contrario al estacionamiento, por seguridad deberían informar al huesped.

2026-02-11 via Nuitee
S
Sanchez family_with_children ca
8
Pros:

Location staff room, ameneties

Cons:

No written instructions to use tv remote controls. Not given enough towels for 4.

2026-01-27 via Nuitee
M
María De Lourdes family_with_children mx
7
Pros:

Habitación y lo céntrico

Cons:

La atención del personal en el desayuno, super de mala gana

2026-01-22 via Nuitee
G
Gustavo Armando family_with_children mx
9
2026-01-20 via Nuitee
S
Susana family_with_children mx
10
2026-01-19 via Nuitee
S
SERGIO solo_traveller mx
8
La pase bien
Pros:

La ubicación de hotel es buena.

Cons:

El desayuno cumple aunque podrían agregar un platillo más para tener dos opciones para elegir, cuando se acaba hay que esperar mucho tiempo para que vuelvan a poner más, yo incluso tuve que ver al chef para reclamar por los tiempos de espera, el café en algún momento estaba frío, en las habitaciones ya no ponen a botellas de agua ni siquiera el primer día, es un extra indispensable y debería estar considerado en el precio de la habitación.La ubicación del hotel es buens

2026-01-19 via Nuitee