Palazzo Colonnades

Hotels
8 (1068 reviews)
2988 Surfers Paradise Boulevard , Gold Coast , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Room quality issues
Cleanliness concerns

Categories

Cleanliness
6.33
Issues with cleanliness were noted, such as dirty walls, mould, and overall poor condition.
Service
8.8
Staff were friendly and helpful, providing good service during the stay.
Location
9.34
Excellent location, very convenient for accessing local attractions and transport.
Room Quality
6.79
Room quality was mixed, with some reviews mentioning comfort but others citing poor conditions.
Amenities
7.82
Amenities satisfactory but some guests noted the need for more essentials.
Value for Money
8.28
Fairly priced for the amenities offered, though some found the room price high for the quality.
Food and Beverage
8.83
Standard quality for this hotel tier.
Overall Experience
7.8
Mixed experiences reported; good location and service, but serious issues with room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:53

Property Description

Luxurious Boutique High-Rise Property
Experience the charm of Palazzo Colonnades, a boutique high-rise hotel perfectly situated on Surfers Paradise Boulevard. Revel in the convenience of an 8-minute stroll to Cavill Avenue and unwind in the salt water swimming pool.

Modern Apartments with Balconies
Each of Palazzo's apartments boasts a balcony and contemporary amenities, providing a comfortable stay near Surfers Paradise. The air-conditioned accommodations feature a well-equipped kitchen, dining area, and complimentary cable TV. Stay connected with 500 MB of free WiFi daily.

Entertainment and Convenience
Indulge in the gym and outdoor pool, while little ones have a blast in the games room. Explore nearby attractions like Sea World and Pacific Fair Shopping Centre, both just a short distance away. Take advantage of free parking during your stay.

Book your stay at Palazzo Colonnades now for an unforgettable Gold Coast getaway.

Important information:

Please note that there is a 1.75% surcharge will apply to all bookings paid by credit card.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 15 per person per night when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1068 reviews
Cleanliness: 6.33
Service: 8.8
Location: 9.34
Room Quality: 6.79
Amenities: 7.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 7.8
D
Danielle • couple • au
7
Perfect location close to everything and quiet.
Pros:

Location was perfect. View from room was lovely. Pool and spa was good. Good washing machine and dryer. Aircon worked well.

Cons:

The lounge was uncomfortable and dirty. Curtains were old and falling apart.
Shower had built up grime and some mould so was not clean and no rack provided in shower alcove to place items.
Basic outdated furniture and decor.
No tv in bedroom.

2026-04-10 • via Nuitee
E
Emma • family_with_children • nz
8
Pros:

The Tram was handy to have so close, made visiting the next suburbs so much easier.

2026-04-10 • via Nuitee
B
Bill • family_with_children • nz
9
2026-04-09 • via Nuitee
C
Crichton • couple • au
9
2026-04-08 • via Nuitee
A
Ashleigh • couple • ca
1
Dirty, old and not worth the money
Pros:

Location, next to train, outside of property is nice looking and clean.

Cons:

Room was filthy and dated, stains on walls, carpets, hole in wall, shower hadn’t been cleaned, very low water pressure in shower, thick dust on all vents, on floors and cupboards. Broken bedroom patio door lock. Not at all as described on booking.com, photos are not true to what you actually get. Would never have booked this property had I known the true condition and how dated it was.

2026-04-04 • via Nuitee
P
Patrick • couple • au
10
all my stay was fabulous
Pros:

everything was clean

Cons:

everything

2026-04-02 • via Nuitee
D
darryn • family_with_children • au
8
Great staff
Pros:

Location

2026-04-02 • via Nuitee
F
Felicia • couple • it
9
2026-04-01 • via Nuitee
T
Tania and Jeremy • family_with_children • au
7
Enjoyed our stay. Close venue to family and will stay again.
Pros:

Location suited us

Cons:

Could have been cleaner (AC vent which caused dust in door frames) but generally OK.

2026-03-31 • via Nuitee
H
Hannah • family_with_children • nz
9
Pros:

Loved that the tram is out the door, pool and spa were awesome to use.

Cons:

Alot of light still came through curtains at night and a little noisy at times with car traffic, on the 10th floor.

2026-03-30 • via Nuitee
L
Laura • solo_traveller • au
6
Overall, while the service and location were positives, the cleanliness and upkeep of the rooms really need improvement.
Pros:

The staff were genuinely lovely - friendly, helpful, and a highlight of the stay. The location was also convenient, being right in front of a tram stop, which made getting around very easy.

Cons:

Unfortunately, it didn’t quite meet expectations. The overall condition of the room felt quite rundown, with noticeable cleanliness issues. The walls appeared dirty with marks all over them and there was even a piece of chewing gum stuck in the corner of a wall in the bathroom shower area, which was pretty off-putting.

2026-03-30 • via Nuitee
D
Dona • family_with_children • nz
10
Pros:

So close to tram

2026-03-30 • via Nuitee
C
Cameron • couple • au
10
Great Location but cleaning is needing to be done much more thoroughly.
Pros:

Great location, tram stop out the front to go up and down the line to Southport or broad beach.
pool area clean. Car parking and access to the building well protected by excellent security.

Cons:

Apartment 601 needs a deep cleaning; we washed the Quilt and mattress/pillows protectors on the bed it was so very stained and dirty after a very hot intensive wash it become white again lucky the apartment had a great washer/dryer; I was annoyed that housekeeping doesn't pay attention to this. There was no housekeeping service during our 8 nights' stay we had to wash the towels and sheets to keep us going. The saucepans and fry pans are rusty. inside and outside of kitchen and wardrobes cupboards needed cleaning. Dishes had to be rewashed before using, the complex is very limited in the startup pack of essential items soaps shampoos dishwashing tablets toilet paper etc. be prepared to purchase some. Under the sofa was some soy sauce packets left by previous occupants lots of dirt and grime under cushions and under the bed and furniture. The apartment windows and sliding door glass dirty with caked on grime. Under the bathroom vanity was dirty including the walls with fingerprints and marks, The main hallway each day had a terrible scented product sprayed it was a terrible air freshener smell that really hung around. Light switches and tv remote dirty. We purchased cleaning products and cleaned it to make it have that less ick feeling. I have worked in housekeeping myself for 16 years and haven't seen a place with such limited cleaning taken place. It's a real shame. Cleaners need to be given more time or training to do deeper cleans on these apartments I would hate to see the state of the rest of them.

2026-03-29 • via Nuitee
B
Brkic • couple • au
5
My last time at this property
Pros:

Location

Cons:

Furniture was very old you can find better in dumpster

2026-03-29 • via Nuitee
V
Veronika • solo_traveller • be
10
Pros:

A whole apartment for myself with laundry in the bathroom, there’s a gym and swimming pool.

Cons:

It wasn’t the cleanest, I had to rewash the dishes as some still had traces of food. There were frozen food in the freezer and clothes left behind by the previous travellers. We had to pay for extra toilet paper…

2026-03-29 • via Nuitee
S
Steve • couple • gb
10
Huge room
Pros:

Great room with a great view over the river.
Good location just on the outskirts of the busy part of town and a 10 minute walk to the beach.
Tram stop right outside, direct route to Brisbane
Nice swimming pool too

Cons:

Nothing to dislike

2026-03-29 • via Nuitee
S
Samantha • couple • au
6
Great location but very outdated room
Pros:

The pool and bbq area was lovely, clean and well taken care of. It was great that a car park was included and the location is great with the tram stopping right out the front.

Cons:

The room was extremely worn with very old matched furniture, holes in the curtains, stains all over the carpet and rust in the bathroom. It definitely is due for a major renovation.

2026-03-28 • via Nuitee
K
Katrin • solo_traveller • cn
8
2026-03-27 • via Nuitee
R
Raissa • family_with_children • br
6
2026-03-27 • via Nuitee
A
Andrea • extended_group • au
10
Lovely stay thank you
Pros:

Location perfect. Lovely pool area.

Cons:

Needs a little updating and curtains need a good clean.

2026-03-24 • via Nuitee