Children allowed

Facilities

Full-service spa
Proposal/romance packages available
Hardwood flooring in public areas
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Wheelchair accessible
Television in common areas
Full-service spa
See all facilities

Review Highlights

Cons:
Poor cleanliness
Unresponsive service
Missing amenities

Categories

Cleanliness
5.3
The apartment was dirty upon check-in and not cleaned before guests arrived.
Service
8.8
Responses to requests were ignored, but they eventually checked us in.
Location
9.8
Standard quality for this hotel tier.
Room Quality
7.3
The initial room was not ready and had missing amenities.
Amenities
7.8
Lacked a microwave and had broken chairs.
Value for Money
9.3
The prices might not justify the poor service and cleanliness.
Food and Beverage
9.8
Standard quality for this hotel tier.
Overall Experience
8.3
Overall experience was negatively impacted by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 20:59

Property Description

Spa and Relaxation
Indulge in massages at the full-service spa for the ultimate relaxation during your stay.

Dining and Drinks
Enjoy a meal at ISLA or grab snacks at the coffee shop. Don't forget to sip your favorite drink at the beach bar.

Convenient Amenities
Benefit from services like 24-hour front desk, room service, and complimentary wireless internet access for a hassle-free experience.

Make your reservation at Velvet Hillside Phu Quoc today and experience luxury by the beach!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the aparthotel prior to arrival, using the contact information on the booking confirmation.
  • One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    No pets

  • Smoking

    Smoking permitted

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

8.4
Based on 13 reviews
Cleanliness: 5.3
Service: 8.8
Location: 9.8
Room Quality: 7.3
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 9.8
Overall Experience: 8.3
N
ni • family_with_children
2
Pros:

My trip to Phu Quoc started as a nightmare once I checked into this apartment. They asked me to pay everything in cash because they have problems accepting credit cards. They did check us in and asked us to pay them later. They brought us to a dirty apartment that was dirty and nobody had cleaned it yet. So all of us sat in the dirty apartment and waited for another one. Then the room that they gave us didn't have a microwave, and they told us we could move back to the previous one after they got it clean, which I told them it would be inconvenient for us since we had already unpacked everything. This person that worked there told us to text her if we needed anything, but she just ignored all of our requests which we asked for. No microwave, broken chairs, and we ended up walking down to the office and told them we needed more towels. Then they didn't even take the old towels out and all the dirty towels started piling up. If you plan to stay in Sunset Town, please go elsewhere and don't waste your money here unless you want to get a place and be neglected by the people on Elyday.

2025-07-01 • via Nuitee
E
Evan • friends
2
Pros:

Not good service

2025-03-11 • via Nuitee
H
HELEN • partner
10
Pros:

Beautiful condo and we can see the fireworks close and hear on our patio. Walking distance to the cable car and restaurants. Check-in office was a a bit harder to find but we managed to ask one of the building security guards. Overall well worth to stay at this place.

2025-03-06 • via Nuitee
A
Abdellatif • partner
8
Pros:

Our room was not ready after checking in well after 4 p.m. We had to bring our own clean towels, toilet paper from the head office down the street and request garbage disposal. However, the great rate and fantastic view of the sea and nightly light and fireworks shows more than made up for these inconveniences.

2025-03-03 • via Nuitee
K
KIKUKO
8
長期滞在には最高
Pros:

少し長めに滞在したかったのでキッチン付きのこちらを利用させていただきました。
新しい建物で高層階で見晴らしも良く海も花火も見る事が出来最高でした。
ただバルコニーから🐜蟻がベッドまで上がって来て何ヶ所か噛まれたのと、２日に一回の掃除とタオル交換がきちんと来てくれなかったので事務所に毎回連絡して来てもらわないといけないのが困りました。また利用したいのでその2点を改善して欲しいです。

2025-02-27 • via Nuitee
C
CHIEN-TZU
8
Pros:

不錯的住宿

2025-02-19 • via Nuitee
M
Mark
6
I wouldnt recommend.
Pros:

We got a taxi from the airport and initially thought we had been taken to the wrong address as we arrived in a ghost town of empty shops and european looking buildings. We wandered around for 30 minutes until we found a small office next to a restaurant that is their reception. There was someone in the room we couldnt check in until 3pm.
We explored this ghost town for the day and found very little besides a handful of restaurants and sunworlds resort, who we assume built and own the town. This did disappoint us as we didnt realise we were staying in a knock off disney land.
We went back to check in at 3. The man behind the counter said someone would come and check us in, 30 mins later a woman begrudgingly took us across the road to one of the apartment buildings. She took us up to the room, entered a code into the door and said there you go. We had to request the door code from her. She was very rude. That evening we requested laundry to be done and another girl argued that we had a washing machine. We didnt have one, so went back the next day and the man offered to get it washed for us and assured it would be done before check out the next day. Next day came and the dirty washing was still sat in the office, unwashed.
The building itself is unfinished and dirty. see the pictures. Wires hanging from the walls, broken tiles on the roof by the pool, broken sun loungers (only 3). Almost forgot the so called mountain view.
I wthet get started on the fireworks at 9.30pm

2025-02-02 • via Nuitee
S
Sumber
8
Pros:

The view of the apartment was very nice. Oh, you have to go and ask for a toothbrush and get it yourself, and the breakfast was bad.

2025-01-10 • via Nuitee
P
PHIL
10
Pros:

Great location, building, views, would return.

2025-01-09 • via Nuitee
P
Paul
10
Nice place to stay in Sunset Town
Pros:

Nice apartment room overlooking the bay meaning the view of the fireworks was spectacular.
The rooftop pool was nice and clean.
Despite being at the top of the hill, escalators down to the sea and shops means it’s easily walkable if you don’t take the shuttle.

2025-01-02 • via Nuitee
P
Pin-Fen
10
Pros:

Wonderful view from the balcony

2024-12-05 • via Nuitee
?
?? • partner
10
Pros:

丘の上に建つ高層アパートの為、バルコニーからは美しい街並み、海、毎晩の花火を一望できる。部屋の入り口ドアは暗証番号対応なので鍵を持ち運びする必要がなくスマート。

2024-11-26 • via Nuitee
H
HIROKI
10
Pros:

花火が綺麗に見えて良かったです。

2024-09-03 • via Nuitee