Ella Rock Heaven

Hotels
8.2 (731 reviews)
Ella Road , Ella , lk

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Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
See all facilities

Review Highlights

Pros:
Stunning views
Friendly staff
Delicious breakfast
Cons:
Cleanliness issues
Lack of basic amenities
Difficult access for those with mobility issues

Categories

Cleanliness
7.53
Several comments highlighted cleanliness issues in bathrooms.
Service
8.5
Staff were described as friendly and helpful.
Location
8.54
Close to the town center with beautiful views.
Room Quality
8.49
Rooms were noted for being spacious and comfortable.
Amenities
7.52
Basic amenities were lacking according to some reviews.
Value for Money
8.48
Great value highlighted by several positive mentions.
Food and Beverage
8.53
Breakfast praised in multiple reviews as delicious.
Overall Experience
8
Mixed sentiments with both positive and negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:50

Property Description

Tranquil Retreat in Ella

Concierge Services: Enjoy personalized assistance for a memorable stay.

Diverse Dining Options: Indulge in American, Chinese, or British cuisine at our on-site restaurant.

Scenic Terrace: Relax and unwind while taking in breathtaking views at Ella Rock Heaven.

Book now for an unforgettable experience at Ella Rock Heaven, where comfort and convenience meet serenity.

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform Ella Rock Heaven in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Check-in and check-out hours:

Location

Guest Reviews

8.2
Based on 731 reviews
Cleanliness: 7.53
Service: 8.5
Location: 8.54
Room Quality: 8.49
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.53
Overall Experience: 8
J
Jacques • family_with_children • fr
10
Pros:

personnel serviable, emplacement, rapport qualité-prix vue exceptionnelle sur "Ella-rock"

2026-03-12 • via Nuitee
D
Dibyarahi • couple • in
3
The stay was okay
Pros:

Only the view was good

Cons:

Hygiene needs to improve a lot, lack of cleanliness and lack of communication, WIFI not works properly and online payment not available

2026-03-11 • via Nuitee
C
carrie • solo_traveller • ca
10
Perfect stay in Ella
Pros:

This property was absolutely amazing in all regards. The room was spacious, and the balcony overlook the most stunning view. The location couldn’t be better. It’s in town but more at the start of town so it’s away from all the noise. All you hear are birds chirping. It’s so peaceful even better. It came with breakfast. That was absolutely wonderful. I couldn’t even eat that much food I really enjoyed this place. I found the people running it to be incredibly kind, soft spoken, and attentive.

Cons:

Nothing

2026-03-11 • via Nuitee
C
christine • couple • fr
8
Un hotel superbement situé à proximité à pied de tous les départs de randonnées.
Pros:

L'hôtel est original. Une terrasse en toiture couverte nous accueille pour le breakfast devant une superbe vue sur le rocher de Ella et la chaine de montagnes du centre de l'ile. Le personnel est très serviable. Très bien situé

Cons:

L'entrée de l'hôtel est excentré par rapport à la route et le personnel doit porter les bagages sur une série d'escalier jusqu'à l'hôtel.

2026-03-11 • via Nuitee
Y
Yaoyao • family_with_children • tw
10
2026-03-11 • via Nuitee
J
Jochen • family_with_children • de
9
Pros:

Top Blick auf den Ella Rock! Super zentral und trotzdem relativ ruhig. Die Unterkunft liegt mit etwas Abstand neben der Straße. Tagsüber hört man etwas die Busse und LKW, aber nachts ist es sehr ruhig.

Cons:

nichts

2026-03-10 • via Nuitee
I
Ida • family_with_children • nl
8
Pros:

Mooie locatie je moet wel flink een aantal traptreden lopen om binnen te komen. Heerlijk ontbijten on the toproof. Fijn balkon om lekker te zitten en bij te komen. Eigen badkamer met warme douche. Op een paar minuten loop afstand van de stad.

2026-03-10 • via Nuitee
J
josiane • family_with_children • fr
8
Séjour à Ella
Pros:

La chambre était convenable, le restaurant en rooftop avec une belle vue : le petit déjeuner copieux. rien â redire. Si ce n est l emplacement en bord de route et la descente par des escaliers et remontée pour atteindre l hôtel. En plus des marches pour aller sur les 2 points d intérêt de ls ville. Heureusement que les bagages sont pris en charge par le personnel.

2026-03-09 • via Nuitee
N
Neale • couple • gb
9
A little gem in all the chaos
Pros:

Quiet very clean and lovely staff

2026-03-08 • via Nuitee
N
Nikhil • family_with_children • lk
10
Highly recommended stay in Ella
Pros:

We had an incredible experience with a group of 13, and the staff took exceptional care of every single one of us. Almost every room offers a stunning mountain view, and the location is perfect—just a short walk from the city center. The complimentary breakfast was also a highlight—absolutely delicious!
What truly set them apart was their honesty and helpfulness. One of our friends accidentally left their wallet behind; the staff found it, called us immediately, and even couriered it to our next stop. Such amazing, polite, and friendly people. Don't hesitate to book here!

2026-03-06 • via Nuitee
K
Kamm Thomann • couple • fr
2
A fuir
Pros:

Son emplacement

Cons:

La chambre était vétuste. Très peu d’eau dans la douche et pas chaude. Pas de gel douche ou shampooing seulement 2 petits savons. Pas de sèche cheveux, salle de bain très vieille et odeur de moisi. Nous ne recommandons pas du tout cet établissement il est très facile de trouver un meilleur rapport qualité/prix, à fuir nous sommes très déçus pour une note booking de 8/10.

2026-03-05 • via Nuitee
M
Marlot • couple • nl
9
2026-03-04 • via Nuitee
R
Raquel • family_with_children • es
9
2026-03-02 • via Nuitee
T
Teresa Agnieszka • extended_group • pl
9
2026-03-02 • via Nuitee
J
Jorge • family_with_children • uy
8
Pros:

La ubicación, cercana al centro.
La vista desde la terraza.
El personal muy amable y servicial
Muy buen desayuno

Cons:

Que las habitaciones no tengan aire acondicionado o al menos un ventilador de techo.

2026-03-01 • via Nuitee
K
Katharina • couple • at
9
Pros:

Super Aussicht, ruhige Lage und nur wenige Gehminuten ins Zentrum.
Sehr freundliches Personal und gutes Frühstück!!

Würde definitiv wieder hier übernachten!

2026-02-28 • via Nuitee
N
NHIN • extended_group • fr
10
Exceptionnel
Pros:

I had a wonderful stay with my family at this hotel. The hotel was spotless, beautifully maintained, and located in a great area close to the center city and the Nine Arches bridge
The room was clean, comfortable, and well-maintained. The host was very friendly and responsive, making the entire experience smooth and enjoyable.
We truly felt comfortable and well taken care of throughout my stay. I highly recommend this place to anyone looking for a relaxing and pleasant experience.

2026-02-28 • via Nuitee
B
Belen • extended_group • es
8
Best views in Ella, nice breakfast and staff
Pros:

The staff is great, they help us with luggage, had An Amazing breakfast with the best views in Ella.

Cons:

The restroom could be nicer

2026-02-27 • via Nuitee
G
Gerhard • family_with_children • de
9
Pros:

Hotel liegt sehr ruhig und bietet vom Balkon eine wunderschöne Aussicht in die Landschaft. Gleichzeitig ist man in wenigen Minuten mitten im Ort. Das Personal war außergewöhnlich hilfreich und zuvorkommend. Das Frühstück auf der Dachterrasse war gut.

Cons:

WLAN könnte etwas schneller sein, aber es funktioniert!

2026-02-26 • via Nuitee
D
Doris • extended_group • at
8
Pros:

Atemberaubende Aussicht vom Balkon und der Frühstücksterrasse, sehr liebes und bemühtes Personal, der Gastgeber hat extra auf uns gewartet da wir erst spät abends angekommen sind. Sehr leckeres Frühstück und tolle Preis-Leistung!

2026-02-26 • via Nuitee