Hotel Best Osuna

Hotels
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Best Hotels
7.7 (7101 reviews)
Luis de la Mata, 18 , Madrid , es

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Old building
Poor maintenance

Categories

Cleanliness
6.85
Multiple reviews mentioned issues with cleanliness and maintenance.
Service
8.31
General comments on helpful staff, though service quality varied.
Location
8.35
Many reviews highlighted the good location near transportation.
Room Quality
6.81
Reviews indicated rooms were dated and required refurbishment.
Amenities
7.34
Amenities such as breakfast were mentioned positively, but some lacked.
Value for Money
8.29
Value perceived reasonable for what was offered, despite some drawbacks.
Food and Beverage
7.85
Breakfast was generally appreciated, but some food options were limited.
Overall Experience
7.82
Mixed reviews indicate an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Attractive Gardens and Outdoor Pool
Hotel Best Osuna boasts beautiful gardens and a seasonal outdoor pool, providing a relaxing and picturesque setting for guests to enjoy during their stay.

Spacious Rooms with Traditional Decor
The rooms at Hotel Osuna are not only spacious but also feature attractive traditional-style decor, creating a cozy and inviting atmosphere for guests to unwind in comfort.

Convenient Location and Easy Access to City
Conveniently located just a short drive from Madrid Exhibition Centre IFEMA and Barajas Airport, Hotel Best Osuna offers easy access to the city center via the nearby metro station and motorway, making it an ideal choice for both business and leisure travelers.

Book your stay at Hotel Best Osuna now and experience a perfect blend of comfort, convenience, and relaxation during your visit to Madrid.

Important information:

We are pleased to inform you that Hotel Best Osuna Madrid Feria**** offers a Complimentary Airport-Hotel-Airport Shuttle Bus Service, subject to availability.

This Shuttle timetable is the following: MONDAY to SUNDAY: From 07:30 to 14:00 hrs and from 16:00 to 19:00 hrs. Please, contact the hotel for further details

Hotel Best Osuna Madrid Feria**** has a Free Airport-Hotel-Airport Transportation Service, upon request. For more details on hours and operation, contact the hotel.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that when booking a rate where payment is due before arrival, the property will send detailed payment instructions and a link to a secure payment platform.

When booking for more than 10 people, different policies and additional supplements may apply.

To request the pick-up, it is necessary to contact the hotel by phone.
To confirm reservations for multiple rooms, it is necessary to provide at least one first name and last name for each reserved room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 15, 2025 until Fri, Jun 5, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 12 per day.

Location

Guest Reviews

7.7
Based on 7101 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 8.29
Food and Beverage: 7.85
Overall Experience: 7.82
A
Andrej • extended_group • mk
9
2026-05-16 • via Nuitee
M
Maria J • extended_group • es
8
Great place for staying near the airport. The shuttle is a plus but driver was rude
Pros:

The staff in the main desk and the restaurant were very friendly and helpful

Cons:

The bathroom was clean but smell

2026-05-16 • via Nuitee
M
Minerva • solo_traveller • es
7
2026-05-16 • via Nuitee
G
Giovanni • solo_traveller • es
8
Pros:

Location was good as close to airport.

Cons:

It could be updated and pool was out of action

2026-05-16 • via Nuitee
R
Richter • family_with_children • hu
7
Jó élményt szereztünk.
Pros:

A friss reggeli, segítőkész személyzet. Reptéri transzfer.

Cons:

Szoba tisztaság, Túl hűvös a szobában. Nem volt működő fűtés. Medence lezárva.

2026-05-15 • via Nuitee
V
Vicente • solo_traveller • es
8
Pros:

Está muy cerca del aeropuerto de Barajas

Cons:

El transfer al aeropuerto no comienza hasta las 7am y yo tenia un vuelo a las 6:30am por lo que ese servicio no lo pude utilizar, fallo mío no preguntar pero en todos los hoteles que me he quedado cerca de Barajas siempre han tenido esa opción disponible y pensé que era lo norma.
Seria recomendable avisar del horario en la oferta de transfer.

2026-05-15 • via Nuitee
M
Mariano • couple • es
8
Si voy a madrid volvere a ir al mismo hotel
Pros:

amabilidad , trato exquisto u mucha tranquilidad

Cons:

no hay nada que objetar

2026-05-14 • via Nuitee
S
Saray Blanco • solo_traveller • es
7
Pros:

Estancias amplias y limpias. Posibilidad de desayunar, comer o cenar, ya que cerca no hay restaurantes.

Cons:

Subir el equipaje por las escaleras no es lo más cómodo.

2026-05-14 • via Nuitee
M
maria • couple • ar
10
Pros:

Excelwntec3l desayuno habitaciones amplias y cómodos muy buen servicio ubicación cómoda traslado al aeropuerto

2026-05-14 • via Nuitee
L
LUCA • couple • it
7
Pros:

La colazione ottima e varia

Cons:

Il forte odore di umido in camera. Poco chiaro l'utilizzo della navetta per l'aeroporto, soprattutto per l'arrivo a Madrid.

2026-05-14 • via Nuitee
M
Manzano Magán • solo_traveller • es
6
Pros:

Me gustó que tenías un espacio para poder salir fuera de tu habitación sin tener que salir del hotel

Cons:

El aire acondicionado es general. A partir de x fecha es caliente y a partir de x otra es frío, no es que se necesitase precisamente el aire caliente pero para salir de la ducha y no notar el cambio de temperatura hubiera estado muy bien tenerlo.
Además, la limpieza podría haber sido mejorable.

2026-05-14 • via Nuitee
D
Dario • solo_traveller • es
10
2026-05-14 • via Nuitee
A
AGUSTIN • solo_traveller • es
8
2026-05-13 • via Nuitee
J
JUAN • solo_traveller • es
9
Repetiría
Pros:

Estaba limpio y habitacion comoda

Cons:

La piscina estaba vacía

2026-05-13 • via Nuitee
G
González • solo_traveller • es
4
Simple
Pros:

El ambiente del jardín

Cons:

No me parece acorde la habitación a las 4 estrellas que tiene el hotel , la habitacion olía muchísimo a humedad , hacia frío por ella e intenté poner calor, a lo que no iba, es verdad que lo solucionaron los de recepción cuando les comenté.
Pero la habitación para mi gusto deja mucho que desear en cuanto a calidades, luego las mantas del armario no olían bien .. en fin , no se me me parece que la zona principal está todo más adecuado y en mi caso almenos mi habitación no me pareció acorde.

2026-05-13 • via Nuitee
L
Lola • couple • es
9
2026-05-13 • via Nuitee
N
Norival Jose Da Silva • solo_traveller • br
6
Pros:

Limpeza

Cons:

Tamanho do quarto (td mto apertado)

2026-05-13 • via Nuitee
L
Luis • solo_traveller • es
6
2026-05-13 • via Nuitee
J
Jenny • couple • ie
5
2026-05-12 • via Nuitee
M
Mariusz • couple • pl
9
Ok super
Pros:

Wygodne łóżka

Cons:

Nie czynny basen

2026-05-12 • via Nuitee