Hotel Best Osuna

Hotels
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Best Hotels
7.7 (6919 reviews)
Luis de la Mata, 18 , Madrid , es

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Children allowed

Facilities

Free beach shuttle
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Spacious rooms
Good location
Cons:
Old building
Poor maintenance

Categories

Cleanliness
6.85
Multiple reviews mentioned issues with cleanliness and maintenance.
Service
8.31
General comments on helpful staff, though service quality varied.
Location
8.35
Many reviews highlighted the good location near transportation.
Room Quality
6.81
Reviews indicated rooms were dated and required refurbishment.
Amenities
7.34
Amenities such as breakfast were mentioned positively, but some lacked.
Value for Money
8.29
Value perceived reasonable for what was offered, despite some drawbacks.
Food and Beverage
7.85
Breakfast was generally appreciated, but some food options were limited.
Overall Experience
7.82
Mixed reviews indicate an overall average experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:19

Property Description

Attractive Gardens and Outdoor Pool
Hotel Best Osuna boasts beautiful gardens and a seasonal outdoor pool, providing a relaxing and picturesque setting for guests to enjoy during their stay.

Spacious Rooms with Traditional Decor
The rooms at Hotel Osuna are not only spacious but also feature attractive traditional-style decor, creating a cozy and inviting atmosphere for guests to unwind in comfort.

Convenient Location and Easy Access to City
Conveniently located just a short drive from Madrid Exhibition Centre IFEMA and Barajas Airport, Hotel Best Osuna offers easy access to the city center via the nearby metro station and motorway, making it an ideal choice for both business and leisure travelers.

Book your stay at Hotel Best Osuna now and experience a perfect blend of comfort, convenience, and relaxation during your visit to Madrid.

Important information:

We are pleased to inform you that Hotel Best Osuna Madrid Feria**** offers a Complimentary Airport-Hotel-Airport Shuttle Bus Service, subject to availability.

This Shuttle timetable is the following: MONDAY to SUNDAY: From 07:30 to 14:00 hrs and from 16:00 to 19:00 hrs. Please, contact the hotel for further details

Hotel Best Osuna Madrid Feria**** has a Free Airport-Hotel-Airport Transportation Service, upon request. For more details on hours and operation, contact the hotel.

Please note that guests must present the credit card used to make the reservation on arrival.

Please note that when booking a rate where payment is due before arrival, the property will send detailed payment instructions and a link to a secure payment platform.

When booking for more than 10 people, different policies and additional supplements may apply.

To request the pick-up, it is necessary to contact the hotel by phone.
To confirm reservations for multiple rooms, it is necessary to provide at least one first name and last name for each reserved room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Sep 15, 2025 until Fri, Jun 5, 2026

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 12 per day.

Location

Guest Reviews

7.7
Based on 6919 reviews
Cleanliness: 6.85
Service: 8.31
Location: 8.35
Room Quality: 6.81
Amenities: 7.34
Value for Money: 8.29
Food and Beverage: 7.85
Overall Experience: 7.82
A
Adrian • solo_traveller • es
9
Perfecto!
Pros:

La comodidad de la habitación y lo cerca del Metropolitano que era a donde yo acudía (unos 25 mins andando)

2026-02-14 • via Nuitee
Y
Yamilé • solo_traveller • fr
8
2026-02-14 • via Nuitee
J
Joanne • couple • ie
9
One night stay
Pros:

It was perfect for what we needed. Clean, great value for money, close to airport. Staff very friendly and helpful, especially Jamie . Cafe food in the hotel was great value for money. We had breakfast, great selection. Plentiful.

Cons:

There was no shower mats for inside the shower. The shower was over a bath. I fell trying to get out of the bath and badly bruised and cut behind my knee.

2026-02-13 • via Nuitee
T
Tiago • extended_group • pt
8
2026-02-13 • via Nuitee
P
PEDRO JOSE • family_with_children • es
7
2026-02-13 • via Nuitee
A
Antonio • family_with_children • es
8
2026-02-13 • via Nuitee
L
Luz • solo_traveller • es
4
2 Estrellas como mucho.
Pros:

El personal y la ubicación.

Cons:

Esta viejo, mal cuidado, las paredes tienen humedades, la calefacción muy baja y sin poder ajustar.

2026-02-12 • via Nuitee
B
Badiola • couple • es
9
2026-02-12 • via Nuitee
C
Campos • couple • br
9
Muito boa voltaria
Pros:

Muito limpo e com transportes até o aeroporto na van dele é muito bom

Cons:

Atendimento da recepção deixou a desejar

2026-02-12 • via Nuitee
P
PEREZ PARDO • couple • es
5
Pros:

El desayuno está genial, es buffet, la cena es menú y los tres días nos pusieron lo mismo, tienes dos o tres platos para elegir pero no estaban muy allá.

Cons:

Para ser un 4 estrellas está muy dejado, nuestra habitación tenía varias losetas de pared despegadas y en el baño había hormigas.

2026-02-11 • via Nuitee
O
Olena G.V. • family_with_children • ua
9
Great hotel near the airport
Pros:

I really like the location—it's close to the airport. And it's great that the hotel has a shuttle bus for airport transfers.

Cons:

We usually stayed in the main building, and I liked it there better. This time they put us in a bungalow, and it was cold.

2026-02-11 • via Nuitee
O
Omsukchan • solo_traveller • nz
7
Pros:

Breakfast buffet was good
Housekeeping was excellent

Cons:

Could do with a face lift as there was signs of water damage and rust.
Bathroom could do with a extractor fan as the amount of moisture accumulated was alot

House keeping times quite late

2026-02-11 • via Nuitee
A
Antonio • couple • it
3
Incubo
Cons:

Staff / alla reception puzza incredibilmente/ copriletto sporco / ho mangiato fuori pur avendo mezza pensione

2026-02-11 • via Nuitee
P
Paola • family_with_children • es
9
2026-02-11 • via Nuitee
R
Roniel • couple • es
10
2026-02-10 • via Nuitee
L
Luisa • family_with_children • it
8
2026-02-10 • via Nuitee
R
Rocio • solo_traveller • es
4
2026-02-09 • via Nuitee
G
Graciela • couple • pt
5
2026-02-09 • via Nuitee
T
Tamara • couple • es
10
2026-02-09 • via Nuitee
M
Maria Immacolata • couple • it
7
Ottima alternativa se si cerca qualcosa di comodo vicino l’aeroporto, niente di eccezionale.
Pros:

Ottimo il trasporto per l’aeroporto anche se disponibile fino alle 22, se arrivate più tardi come noi dovete prendere un taxi, ma è molto vicino all’aeroporto.
Ottima la posizione, meno di 10 min dall’aeroporto e circa 15 min dal centro in auto.
Personale gentile e disponibile.

Cons:

Premetto che probabilmente da italiani abbiamo uno standard di pulizia differente. La camera non era pulitissima, nel bagno c’era un cattivo odore tipo di fogna. Allego foto.
La struttura non è proprio recente, piuttosto sembra che abbiano ristrutturato alcuni pezzi.

2026-02-09 • via Nuitee