St Charles Hotel Downtown Hudson

Well, upon arrival (after working for 14 hours, might I add), I was told that they were not able to accommodate my reservation since it was a third-party booking and they did not have any rooms available, as they were “booked for a wedding.” They made no effort to contact me prior, cancel my reservation, or provide any sort of assistance when I arrived. I even received confirmation that the hotel had approved my reservation and my desired check-in time.

I’m glad that I was able to find a Hilton nearby that was much nicer because this place was an absolute DUMP. I wish I had seen the reviews before booking this place. I hope Booking.com does some research into this establishment. I won’t be using Booking.com in the future because I can’t be in another situation like this, stuck without a hotel in the middle of the night after working all day. And as a solo female traveler. It was not a fun situation.

Issues with booking, dirty rooms, in bad shape as a whole. A colleague of mine was turned away and told his “booking wouldn’t be honoured”.

Do not use booking.com to message property. I was trying to contact them for 2 weeks with no response via message or calling. Google the website and use that number / what’s app or email! They are responsive on that only! They have trouble with booking.com messaging which isn’t their fault but very frustrating.

Doors are also locked after 11 which isn’t a problem but should be advertised beside a paper on the door. They had breakfast things out but the lights in dining area were off. No one was at desk during day prior to check in times to answer questions, give recommendations etc. Just an underwhelming stay for the price point.

Short staffed. Needs improvements. The refrigerator in the room buzzed all night. Does not look fresh

Staff were not trained in any form of civility, except Zach. When I walked in there was a musty and old smell. Same in halls. It’s obviously short staffed. The front desk area is messy and unwelcoming and the whole looks like it needs a major renovation. It was the worst place I’ve stayed in a long time—about 25 years to be precise.

Dirty room, filled with dust. Smells bad upon arrival. Air conditioning barely worked had to change room and downsize. No free breakfast

The window in my room didn't lock. The room was on an upper floor but no functioning lock was still a concern. While the price was comparable to other properties in the area, it seemed a bit high for that hotel.

Everything. Staff wasn't there half the time. Had to be checked in after 4. Smell was awful when walking in. When I went up to the room the door was open and hot. Spider was killed on the wall. Once I turned AC on it was making this loud clunking noise. Went down to front desk where I had to wait for employee to come back. Told him about my problem with AC and he said he would be up. I was on second floor. Nobody came up for about a half hour I called the number that was the website. When they picked up and I asked if someone was coming up to my room and he told me there was nothing they could do about the AC that it has to do with the heat. I had to deal with the noise the second night I couldn't take it any more and had the fan on and it was very hot. I will not come back to this hotel or recommend it

Just little maintenance things, peeling caulk, my bathroom door had a hole in it that had been badly covered

Seedy lobby and exterior.

Old, dingy, not clean, not updated. Very expensive for what you get.

The entrance is in poor repair and the lobby was deplorable. It was dirty and smelled like dirty mop water, or worse. You could not relax in the lobby. The elevator has not been cleaned in an extremely long time and is pretty nasty.

CENTER OF TOWN AND PRICE