Velvet Down Town

Hotels
quinta avenida norte y calle libertad oriente , Santa Ana , sv

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Self parking (surcharge)
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Review Highlights

Pros:
Friendly service
Good location
Communal area/patio
Cons:
Room cleanliness issues
Inconvenient breakfast location
Room quality discrepancies

Categories

Cleanliness
6.5
Guests provided mixed feedback on cleanliness. While some guests praised the rooms being nice and clean, there were complaints about issues like cat urine smell and dirty duvets.
Service
8.3
The friendly and attentive service was a highlight for many guests. However, there were a few complaints about wait times and noise in the rooms.
Location
8
The hotel's location near key landmarks was appreciated by guests. However, some found the uphill walk to the breakfast location inconvenient.
Room Quality
6.5
Opinions on room quality were varied, with positives about communal areas but negatives about discrepancies between room expectations and reality.
Amenities
7.2
Guests had mixed feelings about amenities, with some praising communal areas while others mentioned issues with the wifi and broken shower.
Value for Money
6.9
Feedback on value for money was divided, with some guests feeling the experience did not meet the price paid, especially concerning room quality.
Food and Beverage
7
While breakfast was generally enjoyed by guests, the inconvenience of the separate breakfast location was a common complaint.
Overall Experience
7.3
The overall guest experience had positive elements like attentive service and good location, but was tempered by issues with cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 01:54

Property Description

Luxurious Accommodations
Experience a stay in the heart of Santa Ana at Velvet Down Town. Our 4-star hotel offers comfortable family rooms and top-notch amenities to ensure a pleasant stay.

Delicious Dining Options
Start your day right with a delicious continental, vegetarian, or vegan breakfast at our property. Indulge in a variety of options that cater to your dietary preferences.

Convenient Location
Located just 102 km from El Salvador International Airport, Velvet Down Town provides easy access for travelers. Explore the vibrant city of Santa Ana with ease during your stay.

Book now for an unforgettable experience at Velvet Down Town.

Important information:

This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:

Location