San Rafael Hotel

Hotels
7.1 (20 reviews)
Calle 9 de Abril 607 y Azuay , Guaranda , ec

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good location
Comfortable room
Cons:
Cleanliness issues
Service inconsistencies

Categories

Cleanliness
4.73
Negative sentiment due to reports of dirty shower and refrigerator.
Service
8.21
The staff provided good service during the stay, praised for attention.
Location
8.25
Positive mentions of location; easily accessible and convenient.
Room Quality
7.7
Room was comfortable with a well-functioning jacuzzi and amenities.
Amenities
7.73
Amenities like the jacuzzi were well received, though some issues noted.
Value for Money
7.19
Fair value considering location and amenities, despite cleanliness issues.
Food and Beverage
6.24
Breakfast was satisfactory but served late; some food quality complaints.
Overall Experience
6.71
Average experience overall with both positive and negative points.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:16

Property Description

Welcome to San Rafael Hotel, your perfect retreat in Guaranda!

Luxurious Accommodation: Our rooms offer comfort and convenience, with some featuring fully equipped kitchens for a homely stay.

Delightful Amenities: Enjoy a delicious continental breakfast, relax in the shared lounge or on the terrace, and grab a snack at our in-house bar.

Exciting Activities: Explore the area on two wheels with bike hire available, or take advantage of our business area for work on-the-go.

Experience the best of Guaranda at San Rafael Hotel - book your stay now and create unforgettable memories!

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

7.1
Based on 20 reviews
Cleanliness: 4.73
Service: 8.21
Location: 8.25
Room Quality: 7.7
Amenities: 7.73
Value for Money: 7.19
Food and Beverage: 6.24
Overall Experience: 6.71
Z
zavala • extended_group • ec
10
Pros:

MUY AMABLE LA ATENCIÓN TODO IMPECABLE EL HOTEL DE PRIMERA BUENA UBICACIÓN. EL DESAYUNO DELICIOSO

2026-03-12 • via Nuitee
M
Marlon • solo_traveller • ec
8
Pros:

Las instalaciones

2026-03-09 • via Nuitee
A
Arteaga Velez • solo_traveller • ec
10
Pilas
Pros:

Instalaciones

Cons:

Deben limpiar cada día.
Yo ingrese 9pm y salí 6am y al regresar encontré el cuarto tal y como lo deje al salir.
Cama destendida, cuarto con la basura sin arreglar

2026-02-25 • via Nuitee
F
Fernando • couple • ec
8
Pros:

La ubicación.

2026-02-23 • via Nuitee
G
GIOMARA • couple • ec
10
2026-01-25 • via Nuitee
J
Josette • family_with_children • ec
4
Regular
Pros:

Por lo menos tenia agua caliente y una buena ducha

Cons:

Las camas pésimas, la de mi papa se caían las tablas y las camas ambas hundidas de un lado que al despertar con dolor de espalda porque no era un colchon bueno y las almohadas muy altas e incomodas. Muy poca seguridad, el porton abierto nadie controla quien sale o entra, si sacamos el auto o no, y habia que estar llamando que alguien se acerque a recepcion.

2026-01-19 • via Nuitee
P
Paul • couple • us
1
There aren’t a lot of options in Guaranda. Even so, I would never stay here again.
Pros:

It was centrally located—this also means it was very loud.

Cons:

The bathrooms were awful, with mold. The mold stench was so bad I couldn’t use the facilities in the room. The staff was rude and unhelpful. They originally gave us rooms different from our booking and we had to move around. The door to the balcony was broken and didn’t lock—it would not have been hard to enter the room if unlocked. The breakfast included lukewarm Nescafé.

2026-01-04 • via Nuitee
M
Mayra • family_with_children • ec
7
Pros:

La ubicación

Cons:

La ducha estaba sucia, ofrecían café o té y no había agua en el dispensador.

2025-11-04 • via Nuitee
C
Carlos • family_with_children • ec
7
2025-10-23 • via Nuitee
C
Cristian • extended_group • ec
1
Cons:

Sobre vendieron mi reserva no pude hospedarme

2025-09-12 • via Nuitee
W
Washington • couple • ec
6
Cons:

La limpieza

2025-09-09 • via Nuitee
C
Chalbornoz • family_with_children • ec
10
2025-09-09 • via Nuitee
J
JT • couple • ec
8
Pudimos descansar sin problemas
Pros:

El jacuzzi en el cuarto me parecio muy pero muy chévere con agua muy calientita y la cama estaba muy cómoda con muchas almohadas, la refrigeradora y el microhondas funcionanban perfecto, en el cuarto todo muy bien

Cons:

El parqueo del vehiculo tienía un buen acceso y el desayuno estaba como lo ofrecieron con jugo, pan muy fresco con leche queso mantequilla mermelada fruta y huevos revueltos

2025-08-25 • via Nuitee
E
Edgar • family_with_children • ec
8
2025-08-18 • via Nuitee
L
Luis Arturo • family_with_children • ec
9
Guaranda es lo máximo
Pros:

Ubicación y atención del personal del viernes y sábado

Cons:

La entrada al garaje muy pequeña, me choqué 😔, y la chica que atendió el domingo en la mañana en la cafetería, pésimo servicio por eso le pongo 8

2025-08-18 • via Nuitee
N
Nicolas • couple • ec
1
Información desactualizada
Pros:

No use el servicio

Cons:

No fue exactamente lo que se indicaba en booking.

2025-08-12 • via Nuitee
L
Luis Alfonso • family_with_children • ec
5
Cons:

Llegamos y la refrigerado aún con productos de los huespedes anteriores, además con un poco de hongo. No con una buena disposición de los tomacorrientes, y unas lámparas encima de la cama. El desayuno sirven tarde.

2025-08-11 • via Nuitee
D
Donovan • couple • ec
7
2025-08-07 • via Nuitee
R
René • young couple • dk
7
50 dollars a price to high…
Pros:

Shower ok. Breakfast ok. Central.

Cons:

The room was very cold - and no way to warm it up….

2025-01-04 • via Nuitee
C
Chase • solo traveller • ec
9
Superb
2024-06-17 • via Nuitee