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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Safety deposit box
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Tour desk
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Soundproof rooms
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Ironing service
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Currency exchange
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Private check-in/check-out
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Allergy-free room
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Happy hour
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Shopping on site
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Housekeeping on request
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Covered parking
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
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Property Description
Prime Location in Da Nang
Located in the bustling Han River district, Lucky Ruby Hotel offers easy access to popular attractions like My Khe Beach and Love Lock Bridge Da Nang. Explore the city with convenience and comfort.
Comfortable Rooms with City Views
Relax in our air-conditioned rooms equipped with modern amenities including a flat-screen TV and a kettle. Some rooms even offer stunning city views, providing a memorable stay for our guests.
Multilingual Round-the-Clock Service
Feel at home with our friendly staff fluent in German, English, and Vietnamese, ready to assist you 24/7. Enjoy a seamless stay with our attentive and accommodating team.
Book now for a delightful stay at Lucky Ruby Hotel and experience the best of Da Nang.
Location
Guest Reviews
It's near a night market if that's appealing
The bathroom hadn't been cleaned - there were pee drops on the toilet. The air conditioner looked ok from the outside but the vents were filled with mold. There were I think moth? cocoons nesting and hatching around the room. The walls are stained, the towels are tiny and threadbare.
I recently had an incredibly disappointing stay at Lucky Ruby Hotel. From Lucky Ruby Hotel's unreasonable passport policies to a room mix-up, unhygienic conditions, broken promises, and invasion of privacy, this hotel fell short in every aspect. Here's a brief summary of the issues I encountered:
Unreasonable Passport Policy: The duty manager at Lucky Ruby Hotel insisted on keeping our passports for 24 hours, claiming he couldn't take a photo due to a lost phone. This raised immediate concerns.
Room Mix-Up and Incompetent Staff: At Lucky Ruby Hotel, we were given a smaller room without a window, despite booking a larger room with a view. Staff members conversed in Vietnamese, excluding us, and ignored our requests for an explanation.
Unhygienic Conditions and Indifferent Attitude: Cockroaches infested our room at Lucky Ruby Hotel, and the staff showed no urgency in resolving the issue. Even after reporting it to the duty manager, no action was taken.
In an attempt to explore the area, we had prearranged to rent a scooter from the hotel. We specifically messaged ahead of time and were assured that a scooter would be available within an hour. However, after waiting patiently, we were informed that there were no scooters left. The fact that we were made to wait for over an hour.
Invasion of Privacy and Rude Behavior: On the morning of our departure, as we were preparing to check out, a staff member who couldn't communicate in English continuously knocked on our door, causing unnecessary disturbance. When the door was opened, this staff member barged into the room without consent, rudely pushing me aside, and started shouting in Vietnamese without any regard for our privacy or comfort. This invasion of personal space and unprofessional behaviour was deeply unsettling.
The hotel lacks basic standards of service, professionalism, and respect for guests. Save yourself the frustration and find alternative accommodation.
Very good and polite service, would recommend to anyone!
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