SPA Hotel Elbrus

Hotels
9 (475 reviews)
116 Han Asparuh Str. , Velingrad , bg

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Cons:
Issues with cleanliness
Cold water in the pool

Categories

Cleanliness
7.89
Some concerns about hygiene in the rooms and bathrooms.
Service
9.86
Staff were very polite, friendly, and accommodating.
Location
9.4
Standard quality for this hotel tier.
Room Quality
8.35
Concerns regarding outdated furniture and room smell.
Amenities
9.38
Pools and spa area received positive feedback.
Value for Money
8.84
Fair pricing relative to the services offered.
Food and Beverage
8.89
Food was varied and appreciated by many guests.
Overall Experience
9.36
Guests reported a strong positive feeling about their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 01:21

Property Description

Luxurious Spa and Wellness Amenities
Indulge in our free infrared sauna, steam bath, and fitness center. Treat yourself to therapeutic massages and relax in the salt cave with a halo-generator.

Culinary Delights and Entertainment
Savor traditional Bulgarian dishes in our summer garden or enjoy homemade desserts from our pastry workplace. Unwind with a drink in the lobby bar and experience live music every weekend.

Comfortable Accommodations with Modern Features
Our rooms offer cable TV, a refrigerator, and a private bathroom with free toiletries. Some rooms even come with a balcony for a picturesque view.

Experience a tranquil stay at SPA Hotel Elbrus in Velingrad. Book now to enjoy our mineral water pools, Rhodope-style restaurant, and exceptional hospitality.

Important information:

Please note that thermal Aquapark is open during the summer season and is available at an extra charge.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 475 reviews
Cleanliness: 7.89
Service: 9.86
Location: 9.4
Room Quality: 8.35
Amenities: 9.38
Value for Money: 8.84
Food and Beverage: 8.89
Overall Experience: 9.36
Тереза • family_with_children • bg
10
2026-08-27 • via Nuitee
D
Desislava • solo_traveller • bg
2
2026-08-27 • via Nuitee
Анелия • solo_traveller • bg
8
2026-08-27 • via Nuitee
Иванов • solo_traveller • bg
7
2026-08-23 • via Nuitee
S
Stanislav • couple • bg
10
2026-08-20 • via Nuitee
S
Serkegieva • solo_traveller • bg
8
2026-08-19 • via Nuitee
G
Greta G • solo_traveller • gb
7
2026-08-18 • via Nuitee
L
Lyubomir • family_with_children • gb
10
2026-08-17 • via Nuitee
G
Greta G • solo_traveller • gb
8
Pros:

The room was spacious
Friendly staff

Cons:

The toilet outside was dirty
And the food wasn't too much variety as I thought
The aqua park wasn't what we expected.obly two rides

2026-08-16 • via Nuitee
E
Ekaterina • family_with_children • bg
9
Прекрасна спокойна и релаксираща седмица през август. Страхотно обслужване
Pros:

Басейните, огромните иглолистни дървета в двора на хотела и сладкишите, които се предлагат с блок масата. Това че хотела разполага със собствен аквапарк, който има подходящи пързалки и за много малки деца (над 2 години)

Cons:

Блок масата можеше да е малко по-разнообразна. Вината които може да поръчате в расоранта са основно сухи. Много бих се радвала, ако в бъдеще мога да се насладя ина някой десертен сорт бяло или розе за лятото и червено за зимата. Също баровете до басейните не предлагат безалкохолни коктейли, което за мен е пропуск през лятото.

2026-08-15 • via Nuitee
T
Teodora • family_with_children • bg
6
2026-08-13 • via Nuitee
T
Todor • solo_traveller • bg
10
2026-08-12 • via Nuitee
A
Anna • family_with_children • gb
8
Pros:

The convenience of having the aqua park right there was fantastic. The food was superb, with plenty of options and everything very well prepared.
I also have to say that the manager is fantastic. We had some issues with the air conditioning, and the balcony door had no curtains, but she made sure everything was sorted out straight away. I was very impressed by how attentive and responsive she was. She is clearly very hardworking and does an excellent job making sure everything runs smoothly.

Cons:

The aqua park pools were a little manky and could have been cleaner. The hotel rooms and facilities would also benefit from some renovation, and the windows could be better insulated. Our room faced the main road, so we could hear the traffic quite clearly.
Other than that, our stay was excellent and we really enjoyed our time there.

2026-08-12 • via Nuitee
M
Mikita13 • solo_traveller • cz
4
Pros:

Hezký pokoj, jídlo bylo dobré.

Cons:

Na recepci neumí anglicky.. Ještě nikdy se mi na žádném hotelu nestalo, aby na mne recepční křičela. Údajně nám dala omylem jiný pokoj a chtěla, abychom se hned přemístli. Měli jsme dvoulůžkový pokoj standard s balkonem. Když jsem se ptala, proč se máme stěhovat, když jsme byli s tomto pokoji ., tak jediné, co stále říkala "wrong room," ..Zvyšovala na mne hlas. Požádala jsem o kontakt na front office manager a recepční na mne křičela "Nooo english" . Bylo to hrozné.
V bazénech je málo místa s tryskami a vířivka ještě nefungovala. V bazénu byly děti s plínami!!!!
Určitě bych se nevrátila.

2026-08-08 • via Nuitee
S
Snezhana • solo_traveller • bg
9
2026-08-06 • via Nuitee
Васил Миланов • solo_traveller • bg
9
Може и по добре
Pros:

Храната, стаите

Cons:

Паркингът не е близо. Някои от басейните се нуждаят от филтрация. Аквапаркът се нуждае от повече ред и контрол, особено на децата.

2026-08-04 • via Nuitee
Йоана • family_with_children • bg
9
2026-08-03 • via Nuitee
A
Aysun • family_with_children • gb
8
Предостатъчно за хотел с 3 звезди със сравнение с хотели с 5 звезди които предлагат същото даже и по-лошото качество
Pros:

Храната и басейните

Cons:

Платен аквапарк

2026-07-24 • via Nuitee
Албена • solo_traveller • bg
8
А.Н. Варна
Pros:

Вкусна храна,с богат избор.Всяка вечер жива музика.Много настроение и прекрасно обслужване.
Прекрасни басейни,чиста вода.
Всякаква температура,според желанието.
Хотелът е много чист,стаите също.
Усмихнати хора, великолепен управител Дарина!

Cons:

Няма такова.

2026-07-24 • via Nuitee
Светослава • family_with_children • bg
7
2026-07-23 • via Nuitee