G Empire

Hotels
7.8 (1539 reviews)
Prospekt Abaya 63 , Astana , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Centrally located
Good value for money
Cons:
Cleanliness issues
Old room conditions
Limited breakfast options

Categories

Cleanliness
6.41
Multiple mentions of cleanliness issues, including dirt, cockroaches, and poor maintenance.
Service
9.38
Staff received positive remarks throughout the reviews, with specific mentions of helpfulness.
Location
8.92
Centrally located, convenient access to stores and public transport.
Room Quality
5.87
Multiple complaints about room condition, including old and worn furniture.
Amenities
6.9
Limited amenities reported, with issues with the bathroom facilities.
Value for Money
8.86
Overall value was well perceived given the price point despite some drawbacks.
Food and Beverage
7.41
Breakfast described as limited, with mixed reviews on food quality.
Overall Experience
8.68
Overall mixed experience with a balance of positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Luxurious Accommodation

The G Empire Hotel in Nur-Sultan offers spacious and bright rooms and suites with city views, air conditioning, and modern amenities. Suites feature a separate living room, hot tub, and balcony for added comfort and relaxation.

Convenient Facilities

Enjoy free Wi-Fi, parking, and continental breakfast served in the stylish lobby. The hotel also features a restaurant serving fast food cuisine, a lobby cafe for freshly brewed coffee, and 24-hour room service for guests' convenience.

Ideal Location

Centrally located near shopping centers and key attractions, the hotel provides easy access to explore Nur-Sultan. With conference rooms, a banquet hall, and helpful staff at the 24-hour front desk, G Empire Hotel ensures a memorable stay.

Book your stay at G Empire Hotel for a perfect blend of comfort and convenience in Nur-Sultan.

Important information:

Please note that early check-in and late check-out are available at surcharge upon request.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 15 years old stay for KZT 5,000 per person per night when using an existing bed.
    Children from 5 years old to 15 years old stay for KZT 5,000 per person per night when using an available extra bed.
    People 16 years old and over stay for KZT 10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1539 reviews
Cleanliness: 6.41
Service: 9.38
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 8.68
Александр • solo_traveller • ru
9
2026-01-30 • via Nuitee
J
Joke • family_with_children • be
8
Pros:

Heel mooie hotel

Cons:

Badkamer af geleefd werk aan

2026-01-30 • via Nuitee
H
Hans • extended_group • be
8
2026-01-26 • via Nuitee
F
Foxy0511 • couple • kz
10
Pros:

Понравилось всё: чистота, уют, доброжелательное отношение, шикарный завтрак, отличное месторасположение. Благодарю! Рекомендую.

2026-01-23 • via Nuitee
A
Aleksandr • solo_traveller • kz
6
2026-01-22 • via Nuitee
D
Dmitriy Ganzhurov • family_with_children • kz
8
2026-01-21 • via Nuitee
I
Ivan • solo_traveller • kz
7
Pros:

Интересный завтрак

2026-01-21 • via Nuitee
G
Gerdi • extended_group • be
7
Pros:

Vriendelijk en behulpzaam personeel
Ontbijt is uitstekend

Cons:

Spreken is moeilijk, weinig Engels
Hardere matras

2026-01-21 • via Nuitee
M
Marian • family_with_children • ro
1
Don t recommend
Pros:

Location is good

Cons:

Room smell bad,was cold. The bed was hard like a highway concrete . The climate fan was noisy and blowing only cold air. We slept with clothes on

2026-01-19 • via Nuitee
A
Aigul • family_with_children • kz
10
Pros:

Чистота в номере, быстрая реакция на любые просьбы!

Cons:

Все понравилось

2026-01-19 • via Nuitee
Татьяна • couple • kz
7
Pros:

Персонал,девочки на ресепшене просто чудо🤩

Cons:

Чистота,соотношение цены и качества. Мебель старая.

2026-01-19 • via Nuitee
Татьяна • couple • kz
9
Хороший персонал,старый отель
Pros:

Хороший персонал,вежливый и приветливый. Очень старый отель,требует ремонта

2026-01-19 • via Nuitee
A
Amangul • extended_group • kz
10
2026-01-19 • via Nuitee
Сания • couple • kz
8
Good worker,bad hotel
Pros:

Only worker help this hotel. All in room is old and dirty. Front office Nurai and Jansaya is the best. Help me with transport and tour in the city.

Cons:

All in room is very very old and dirty.

2026-01-19 • via Nuitee
T
Thanapat • couple • th
10
2026-01-16 • via Nuitee
T
Thanapat • couple • th
10
2026-01-16 • via Nuitee
Екатерина • couple • kz
7
Pros:

Спасибо администратору, который в последний сутки переселил нас в теплый номер

Cons:

Ужасно холодно, остановились с ребенком рано утром, поспали пару часов замерзли, попросили переселить нас переселили еще в ужаснее номер запах тяжелый, душ бежал, пришли поменяли, обещали обогреватель так и не дождались, да еще и в уборной таракан встретил меня ночью, утром пошла снова к администратору уже на грани, и девушка нашла номер на другом этаже теплый, без посторонних запахов, последнюю ночь хоть выспались. Разочарована полностью, хотя останавливалась не первый раз.

2026-01-12 • via Nuitee
Каскарбаев • couple • kz
10
Pros:

Всё понравилось

Cons:

----------

2026-01-11 • via Nuitee
A
Alfredo • couple • it
8
Pros:

Letti comodi, materasso ottimo, il bollitore nella stanza, la collazione sufficiente, il personale, molto disponibile ed efficiente, ha risolto rapidamente un piccolo problema che avevamo rappresentato

Cons:

La temperatura nella stanza è stata troppo bassa e non si poteva regolare, ci siamo congelati, un po' di muffa sulle pereti della stanza;
Nella colazione mancava la frutta e lo yogurt

2026-01-11 • via Nuitee
Y
Yerbolat • couple • kz
5
Pros:

Цена

Cons:

Холодно

2026-01-08 • via Nuitee