G Empire

Hotels
7.8 (1551 reviews)
Prospekt Abaya 63 , Astana , kz

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Centrally located
Good value for money
Cons:
Cleanliness issues
Old room conditions
Limited breakfast options

Categories

Cleanliness
6.41
Multiple mentions of cleanliness issues, including dirt, cockroaches, and poor maintenance.
Service
9.38
Staff received positive remarks throughout the reviews, with specific mentions of helpfulness.
Location
8.92
Centrally located, convenient access to stores and public transport.
Room Quality
5.87
Multiple complaints about room condition, including old and worn furniture.
Amenities
6.9
Limited amenities reported, with issues with the bathroom facilities.
Value for Money
8.86
Overall value was well perceived given the price point despite some drawbacks.
Food and Beverage
7.41
Breakfast described as limited, with mixed reviews on food quality.
Overall Experience
8.68
Overall mixed experience with a balance of positives and negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:23

Property Description

Luxurious Accommodation

The G Empire Hotel in Nur-Sultan offers spacious and bright rooms and suites with city views, air conditioning, and modern amenities. Suites feature a separate living room, hot tub, and balcony for added comfort and relaxation.

Convenient Facilities

Enjoy free Wi-Fi, parking, and continental breakfast served in the stylish lobby. The hotel also features a restaurant serving fast food cuisine, a lobby cafe for freshly brewed coffee, and 24-hour room service for guests' convenience.

Ideal Location

Centrally located near shopping centers and key attractions, the hotel provides easy access to explore Nur-Sultan. With conference rooms, a banquet hall, and helpful staff at the 24-hour front desk, G Empire Hotel ensures a memorable stay.

Book your stay at G Empire Hotel for a perfect blend of comfort and convenience in Nur-Sultan.

Important information:

Please note that early check-in and late check-out are available at surcharge upon request.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 15 years old stay for KZT 5,000 per person per night when using an existing bed.
    Children from 5 years old to 15 years old stay for KZT 5,000 per person per night when using an available extra bed.
    People 16 years old and over stay for KZT 10,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.8
Based on 1551 reviews
Cleanliness: 6.41
Service: 9.38
Location: 8.92
Room Quality: 5.87
Amenities: 6.9
Value for Money: 8.86
Food and Beverage: 7.41
Overall Experience: 8.68
I
Igor • couple • kz
8
Pros:

Хорошее расположение,рядом много магазинов и кафе.

Cons:

Номер чистый, но конечно немного подуставший, требуется реновация Шумные соседи.Молодые спортсмены, можно понять,но гулять до часу ночи перебор.

2026-04-18 • via Nuitee
D
Dariya • family_with_children • kz
10
2026-04-17 • via Nuitee
S
Svetlana • solo_traveller • cz
8
pro kratky pobyt je uplne dostacujici
Pros:

Pokoje jsou tiche, a recepcni jsou mlade slecne velmi vstricne, krasne a mile. Strazce u vstupu do recepci jsou take velmi mile. Blizko je velky obchod s potravinami 24/7. A bzliko je "Simkensky saslyk" - kavarna s barbeku.

Cons:

Byl mi pridelen krasne zarizeny pokoj, skoro jako prezedensky, ale postel byla divna, s drevennym tvrdym podstavcem, ktery personal tam dal jako matraci. Zazadala jsem o dodatecni normalni matraci, bylo mne to slibene, Za 15 minut dorazil velmi energicky pan -spravce objektu, rekl, ze matraci hhned mi prinese. Take varna konvice byla nefunkcni, pan slibil ze hned vymeni a ...nedelo se nic. Jsem sla na prochazku na 2 hodiny, pri navratu zjistila ze zadne zmeny neprobehli. Volala na recepci a rekla ze uz potrebuji spat -mela jsem ranni let. Cekala pulhodiny a nic. Zas jsem volala na recepci a slecna rekla, ze volala do meho pokoje asi 3 krat. Takze telefon nezvonil, take byl nefukcni ;) Konecne mne vymenili pokoj za mensi a normani, ne VIP a matrace byla dobra.

2026-04-07 • via Nuitee
L
Lyaza • family_with_children • kz
2
2026-04-01 • via Nuitee
L
Lyaza • family_with_children • kz
2
Pros:

Не понравилось! На запрошенное бронироввние номеров бизнес-класса предоставлен стандарт! И при указании 2хдетей 10лет и взрослого предоставить не смогли третье место , что было заявлено!

2026-04-01 • via Nuitee
D
Diana • solo_traveller • kz
1
Разочарована отелем
Pros:

То, что вернулии сумму ща 1 сутки, когда я сказала, что в таких условиях нет желания оставаться и я буду съезжать.

Cons:

Зашла в номер и был неприятный запах. Старая потертая и прожженая мебель, двери в жирных пятнах, трещины на стенах, пыльные старые шторы, прожженое напольное покрытие и все пыльное, работала только 1 розетка из 4, торшеры заклееные скотчем, раковина забитая и еще протекает, полотенца жесткие, серые и в катышках, на кровать матрац проваливается в середине. Пришла на завтрак, мне сказали, что на меня завтрак не расчитали, хотя я оплатила опцию завтрак включен; просли подождать пока приготовят; в итоге подали горелую кашу... и рядом сидящие постояльцы так же сказали, что каша подгорела...

2026-03-25 • via Nuitee
S
Svetlana • solo_traveller • cz
7
dobry na par dnu
Pros:

Prijela jsem v dobu Nauryzu a na recepci bylo welcome - dobrudky baursaky. Slecny na recepci jsou uzasne: krasne, vstricne a vesele.

Cons:

prvni pokoj byl obrovsky, ale postel byla jako kamen! pozadala jsem o vymenu matrase, ale za 4 hodiny nebylo to splnene i kdyz to slibili. Nakonec recepcni provedla zmenu pokoje na jiny, mensi, ale s dobrou posteli.

2026-03-24 • via Nuitee
M
Marina • solo_traveller • kz
7
2026-03-24 • via Nuitee
S
S • couple • kz
7
2026-03-22 • via Nuitee
Анастасия • solo_traveller • kz
10
Pros:

Чисто, уютно ,отличный персонал .

Cons:

Почините душ ,там небольшие проблемы

2026-03-19 • via Nuitee
C
Christian • couple • it
8
Great price, ok location
Pros:

Spacious room

Cons:

Not the cleanest but overall okay

2026-03-14 • via Nuitee
A
Abay • couple • kz
8
Pros:

Цена качество

Cons:

Холодно в номере
Лейка душа живет своей жизнью
Протекает раковина

2026-03-13 • via Nuitee
A
Agata Bolanowska • solo_traveller • pl
8
2026-03-13 • via Nuitee
A
Anuar • family_with_children • kz
5
2026-03-13 • via Nuitee
A
Alisher • solo_traveller • kz
9
Сделать ремонт в номерах, сделать освещения поярче в санузле. Полы были холодные, нужно с этим что-то делать.
Pros:

Дружелюбный персонал

Cons:

В номерах холодно и шумно (из-за кондиционера и входной двери). Слышны голоса из коридора которые мешают спать.

2026-03-01 • via Nuitee
Y
Yerkin • couple • kz
9
Pros:

Чисто и аккуратно

2026-03-01 • via Nuitee
Максат • couple • kz
4
2026-02-24 • via Nuitee
Александр • solo_traveller • ru
9
2026-01-30 • via Nuitee
J
Joke • family_with_children • be
8
Pros:

Heel mooie hotel

Cons:

Badkamer af geleefd werk aan

2026-01-30 • via Nuitee
H
Hans • extended_group • be
8
2026-01-26 • via Nuitee