Hotel Ha Garden Gallery - 5th Avenue

Hotels
Independent
10 (24 reviews)
5ta avenida, Playa del Carmen, QROO, 77710 , Playa del Carmen , MX

Facilities

Free WiFi
24-hour front desk
Wheelchair accessible
Change of towels (on request)
Change of bed sheets (on request)
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Old facilities

Categories

Cleanliness
10
Some reviews noted issues with cleanliness and older facilities.
Service
10
Most reviews mentioned friendly staff; however, there were issues with availability.
Location
10
Multiple reviews praised the central location and proximity to attractions.
Room Quality
10
Rooms were described as comfortable, though some amenities were lacking.
Amenities
10
Missing kitchen utensils and issues with shower quality were noted.
Value for Money
10
Some reviewers felt the experience didn't match the price compared to previous stays.
Food and Beverage
10
Breakfast is not included, which wasn't an issue for some guests.
Overall Experience
10
Mixed experiences; good location and staff, but issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-06 15:38

Property Description

Prime Location
Experience the heart of Playa del Carmen with a stay at Hotel Ha, just steps away from Quinta Avenida and a short walk from Playa del Carmen Main Beach.

Convenience and Connectivity
Enjoy complimentary wireless internet access in all 10 guestrooms, keeping you connected throughout your stay.

Nearby Attractions
Explore the vibrant surroundings including Frida Kahlo Museum, Chabad Playa del Carmen, and Central Square, all within a short distance from the hotel.

To book your stay at Hotel Ha and immerse yourself in the bustling city life of Playa del Carmen, visit our website now!

Important information:

  • No pets and no service animals are allowed at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Accessibility

    No elevators

  • General

    Professional property host/manager

Location

Guest Reviews

10
Based on 24 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
G
González family_with_children cr
8
Pros:

La ubicación muy bien, cerca de todo.

Cons:

Se nos fue la luz algunas veces, parece que por sobrecarga en toda la iluminación de la quinta avenida en fin de año. Aparte de eso, todo bien.

2026-01-28 via Nuitee
M
martine family_with_children fr
8
Pros:

L'emplacement tout près de la plage et de la grande avenue, mais retiré dans un jardin , pas de bruit la nuit . La chambre avec la kitchenette ( frigo, micro-onde et évier) est un plus sauf qu'il y manque toute la vaisselle la chambre très confortable avec 2 lits de 130cm de large , avec une bonne literie .

Cons:

Le manque d'ustensiles de cuisine ( verres assiettes couverts ) et le débit d'eau très très moyen.

2026-01-27 via Nuitee
A
Arianna couple it
10
Pros:

Struttura in posizione centralissima sulla 5th Avenue, a due passi dalla spiaggia e si affaccia su un giardino e una galleria d’arte bellissimi. Un po’ defilata dalla musica dei club ma se hai bisogno di silenzio totale per dormire potrebbe non fare per te. Tutto molto pulito e curato, staff gentilissimo.

Cons:

C’è una macchina del caffè ma nessuna capsula, potrebbe essere carino trovarne un paio all’arrivo.

2026-01-27 via Nuitee
C
CLAUDIA extended_group mx
7
Por la tarifa que pague considero que he tenido mucho mejores experiencias en Playa del Carmen.
Pros:

No incluye desayuno, la ubicación muy céntrica pero mucho ruido exterior.

Cons:

Considero que las instalaciones son viejas, descuidadas y les falta limpieza.

2026-01-22 via Nuitee
C
Cesar family_with_children mx
10
La regadera esta un poco desgastada
Pros:

La galería de arte es un extra muy atractivo

Cons:

La regadera esta un poco desgastada

2026-01-21 via Nuitee
C
Cory solo_traveller us
7
Enjoyable and convenient
Pros:

The location is centrally located, close to the ADO bus station, and fun (if you don’t mind being in the middle of Playa’s nightlife). The bed was comfortable and the staff are friendly.

Cons:

The bathroom could benefit from a remodel — old appliances, the towels were old and stained and the shower head didn’t work all that well.

2026-01-20 via Nuitee
I
Irina solo_traveller ca
7
It is nice little nook with friendly staff and lovely vibe . I felt it was great location.but also very safe and very c
Pros:

Vibe, comfortable rooms, close proximity to everything

Cons:

Wifi was not fast as they promised, only shower had good water pressure , there are a lot of noise coming from the 5th avenue and from art galleries downstairs

2026-01-19 via Nuitee
I
Isidora family_with_children cl
3
Mala experiencia no es un hotel
Pros:

La ubicación es buena

Cons:

El hotel está dentro de una galería, con una recepción escondida donde solo atiende 1-2 personas y generalmente están ausentes, es decir si necesitas algo de ellos cuesta encontrarlos. La galería cierra a cierta hora y la reja queda con llave, por ende si no coordinas con el velador no puedes salir no entrar a la hora que quieras. Me pasó un día que tenía que salir a un tour a las 7 AM y la reja estaba cerrada, llamamos a la recepción, buscamos por todos lados alguien que nos abriera y no había nadie, de pronto apareció un señor que al parecer vivía allí y nos abrió 30 minutos mas tarde, el velador/recepcionista estaba durmiendo en una de las habitaciones vacías con el teléfono en silencio. Esta situación causó mucha impotencia, casi nos hace perder el tour y solo se disculparon con una carta y un postre.

2026-01-19 via Nuitee
D
DrewfromRome couple it
5
Excellent Location but Very Basic Accommodation
Pros:

The property is located right on the main pedestrian street, very close to the town’s best attractions, making it extremely convenient for sightseeing. Since the street is pedestrian-only, you can’t reach it directly by car and need to walk a short distance, but this wasn’t a major issue. There is a nice small courtyard with artistic installations that adds some character to the place, and the air conditioning worked well.

Cons:

Despite the name, this is not really a hotel — it feels more like a motel. The reception is usually empty and on our first night we couldn’t find anyone to check us in; we were eventually helped by a person from a nearby shop. The room was dirty upon arrival and only after two days was it cleaned properly. The accommodation is very spartan overall, with poor facilities. The shower and water pressure were extremely weak, almost non-existent, which was very disappointing. There was no boiler in the room, only a coffee maker, which wasn’t particularly useful.

2026-01-14 via Nuitee
J
Jim couple us
7
Pros:

Fifth Avenue location is good

2026-01-11 via Nuitee
E
Erick Armando couple mx
3
Cons:

Location is great, we stayed for 9 days and the staff was pretty much absent all the time when needed specially early in the morning or during peak hours afternoon, there was people looking for info or assistance and no one showing to support. Rooms are all starting on floor 1 with stairs only. They don't have hot water when bad whether as they use only solar heaters.

2026-01-05 via Nuitee
J
Jorgelina family_with_children ar
9
Pros:

La Ubicación. Al estar ubicada sobre la 5ta avenida se escucha bastante ruido y eso es un problema para quienes necesitan silencio para dormir. Pero en nuestro caso no fue problema. Me gustó mucho el ingreso ,que se hace por un pasillo que corresponde a una galería de arte.

Cons:

Que no contará con una cocina o a lo sumo una heladera ( aunque sea compartida). Agregaría una pava eléctrica ,para aquellas personas que queramos calentar agua para el mate.

2026-01-02 via Nuitee
F
Frederic family_with_children th
7
Pros:

Situé dans un charmant endroit

Cons:

Pas d'eau chaude les jours de pluie

2025-12-28 via Nuitee
A
Ana Claudia solo_traveller it
10
Ubicación inmejorable en estadía muy confortable.
Pros:

La ubicación en la mejor zona de la ciudad. Instalaciones sencillas y muy cómodas. Buena ducha y cama y almohadas muy cómodas. El wifi anduvo muy bien. Excelente relación calidad-precio.

Cons:

Nada.

2025-12-22 via Nuitee
D
Deyla Elitania couple mx
8
Pros:

La ubicación a unos pasos de la terminal ADO de la 5ta avenida estaba limpio y comoda la cama y las almohadas

Cons:

El alojamiento tenia un olor a humedad

2025-11-25 via Nuitee
T
Teofilo
10
Pros:

Todo muy bien

2025-11-23 via Nuitee
N
Noemi family_with_children mx
10
Pros:

LA UBICACION ES PERFECTA!!! LA ESTANCIA LA TRANQUILIDAD LIMPIEZA SUPER COMODA

2025-09-15 via Nuitee
S
Sara couple it
9
2025-09-01 via Nuitee
C
Cristina couple mx
9
Buen hotel, cuarto amplio, bano amplio, tina, buenas camas. Escalera.
Pros:

Buen hotel, cuarto grande con una pequena salita con lavabo, tina, buenas camas, bien ubicado en la mejor avenida a una cuadra de la playa, hay que subir escaleras, hace falta una silla y ganchos para ropa, la puerta del bano no es de cerrar.

2025-08-31 via Nuitee
P
Paulina solo_traveller cl
10
2025-07-07 via Nuitee