Hotel zur Brücke

Hotels
5.5 (26 reviews)
Kleikstrasse 42 , Herzogenrath , de

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Room service
Terrace
Pets allowed
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Cons:
Hotel closed
No response from customer service
Lost money
Poor overall experience

Categories

Cleanliness
5.33
Numerous reviews mention that the hotel is closed, indicating lack of upkeep and proper services.
Service
6.3
Reviews indicate unresponsiveness and lack of support regarding refunds and customer service.
Location
9.34
While the hotel is not operational, it is at a location where other accommodations can be found.
Room Quality
4.29
The hotel being closed suggests that room quality cannot be assessed.
Amenities
4.32
With no operational status, amenities are unavailable.
Value for Money
5.28
Guests are charged for a service that is nonexistent, indicating poor value.
Food and Beverage
4.33
No dining options available as the hotel is closed.
Overall Experience
4.8
A highly negative experience based on the inability to access the hotel and inadequate customer service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 02:42

Property Description

Charming Accommodation in Herzogenrath

Terrace and Bar: Hotel zur Brücke in Herzogenrath offers a delightful stay with a terrace to enjoy the outdoors and a cozy bar to unwind after a day of exploring.

Comfortable Rooms: Each room at the hotel is equipped with essential amenities including a desk, flat-screen TV, and a private bathroom. The cozy bed with quality bed linen promises a restful night's sleep.

Convenient Location: Situated close to major attractions like Eurogress Aachen and Theatre Aachen, Hotel zur Brücke is the perfect base for your adventures in the area.

Experience comfort and convenience at Hotel zur Brücke. Book your stay now for a memorable Herzogenrath getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

5.5
Based on 26 reviews
Cleanliness: 5.33
Service: 6.3
Location: 9.34
Room Quality: 4.29
Amenities: 4.32
Value for Money: 5.28
Food and Beverage: 4.33
Overall Experience: 4.8
T
Takahiro • extended_group • jp
1
宿泊施設ではなく、そもそも営業していない。
Pros:

なし

Cons:

詐欺。
宿泊施設ではない。
キャンセル対応もBooking.comは何もしない。

2026-01-20 • via Nuitee
U
Ulrich • couple • de
1
Wieso weiß booking nicht, dass das Hotel geschlossen ist?????
Cons:

Das Hotel war seit längerem geschlossen!!!!

2026-01-20 • via Nuitee
K
Kornelia • couple • de
4
2026-01-19 • via Nuitee
H
Hildegard • couple • de
7
Sehr schön
2026-01-19 • via Nuitee
T
Theo • couple • nl
1
Wij moesten een ander hotel gaan zoeken , en dan sta je dan met je koffertje
Pros:

Het hotel bestaat niet meer

2026-01-19 • via Nuitee
J
janine • couple • de
1
Verlassenes Hotel , alt, alles herum wie ne Müllhalte.
Pros:

Verlassenes Hotel , garnichts

Cons:

Alles, kein Besitzer, und man kann den Scheiß buchen , man bekommt das Geld nicht zurück!!!

2026-01-19 • via Nuitee
S
Simone • solo_traveller • de
1
Cons:

Das Hotel ist geschlossen und über booking.com kann man trotzdem noch buchen. Und die Vorauszahlung wurde sofort von der Kreditkarte abgebucht. Nun kämpft man um die Erstattung.

2025-11-14 • via Nuitee
J
Jörg • couple • de
1
Pros:

Hotel geschlossen und von booking com noch kein Geld zurück bekommen
Und auch schlecht jemand erreichbar

Cons:

Reine abzocke

2025-09-11 • via Nuitee
J
Joachim • solo_traveller • de
2
Betrug - ich möchte mein Geld zurück - Hotel ist offiziell ZU / NICHT existent /NICHT buchbar .
Pros:

alles KATASTROVE -VON FRÜCHSTÜCK KEINE SPUR - HOTEL GIBT ES OFFIZIELL NICHT MEHR

Cons:

ALLES -Hotel gibt es gar nicht mehr- auf Nachfrage, geschalteter Anrufbeantworter ohne Zugang
- Laut Nachbarschaft ist das "Hotel" Pleite. Kein Zugang nur Baustelle
Hier muss jetzt ein Betrugsverfahren eingeleitet werde, da mein Unkostenbeitrag schon vor meiner Anreise
von der Kreditkarte eingezogen wurde

2025-08-22 • via Nuitee
K
Kevin • solo_traveller • de
1
Das Hotel schickt keine Rückerstattung und antwortet weder auf Anrufe noch auf schriftliche Kontakta
Cons:

Wir wollten eigentlich ein Wochenende dort verbringen. Als wir vor Ort waren, war keiner da und jetzt, nach 1,5 Wochen, geht immer noch keiner ans Telefon um das Thema Rückerstattung zu klären.

2025-08-05 • via Nuitee
W
Wolfgang • solo_traveller • de
4
2025-07-30 • via Nuitee
A
Annette • solo_traveller • de
1
Total Ausfall keine I fo von Booking.com
Cons:

Das Hotel war geschlossen, da der Besitzer im Krankenhaus war. Ich wurde nicht informiert!!! Und mußte um 22 Uhr eine Unterkunft suchen. Ich erwarte mein Geld zurück und eine Entschuldigung von Ihnen. Ich bin auch weit gefahren völlig vergebens!!!

2025-07-28 • via Nuitee
M
Marek • couple • pl
10
Pros:

Ok

Cons:

Ok

2025-07-28 • via Nuitee
C
Christoph • review category business travellers • de
1
Do not book this hotel - it's a scam!
Cons:

Do not book - they take your money, but it is not operational. No one answers the phone, website is offline, emails return "undelivered", no one is there to open the door.
I could not enter the hotel and had to find an alternative accommodation spontaneously - super frustrating. I had a confirmation from the hotel and they charged the credit card - that's the only thing that worked. To me, this is a fraud and a scam.

2025-07-05 • via Nuitee
M
Morgane • review category business travellers • be
1
Disgusting! Pure scam
Pros:

Absolutely nothing was good to be honest

Cons:

had to leave the hotel and left 1 night earlier to find an other accomodation because the hotel turned out to be disgusting! It has nothing to do with the photos that on the internet.
It’s ditry, stinky and in ruins. There is no toilet in the room, it’s one toilet on the floor for all guests, without toilet paper and soap, the shower also one for the whole floor, dirty. In the bed, I found small flies, someone's hair, the walls are stained…Turns out that the water is unsuitable for use, and the flush in the public toilet doesn't work. We can confirm all of that with photos

2025-05-08 • via Nuitee
M
Marco • review category business travellers • de
10
Beatiful facility, right in the town centre, excellent service.
Pros:

Beatiful old building, friendly and welcoming management.

2025-03-07 • via Nuitee
H
Hanno • solo traveller • fr
9
Superb
Pros:

Extremely helpful and friendly staff.

2025-01-03 • via Nuitee
S
Serhii • review category business travellers • de
5
Passable
2024-12-09 • via Nuitee
O
Olena • review category business travellers • es
10
Good experiece
Pros:

Very friendly and helpful staff. Good breakfast. Charming place. Quiet and pleasant. Thanks for everything

Cons:

No comments

2024-07-08 • via Nuitee
D
Domenik • young couple • de
8
Very good
Pros:

Uriges Hotel
Lockeres Personal

2024-05-14 • via Nuitee