Hotel HW EXPRESS

Hotels
8.7 (1986 reviews)
60 San Antonio , Santiago , cl

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1986 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
N
Núria • couple • es
8
2026-08-27 • via Nuitee
A
Alberto • couple • it
8
Pros:

Stanza abbastanza spaziosa e pulita
Posizione centrale

Cons:

Nonostante la posizione sia centrale la sera la zona non è delle migliori
Colazione sufficiente ma nulla di più

2026-08-26 • via Nuitee
S
Stephanie • solo_traveller • cl
10
10/10
Pros:

La atención en general, las dependencias, la higiene.

Cons:

Que el cheek out sea a las 11. Me gustaria fuera a las 13hrs. No es algo grave. Solo seria mas comodo el retiro del hotel.

2026-08-25 • via Nuitee
E
Eleonora • couple • it
4
Cons:

Scarsa l’accoglienza: avevamo richiesto un check in anticipato a causa del lungo viaggio, ma non hanno fatto nulla per venirci incontro. Non c’è stata una minima presentazione della città o dei consigli su dove andare a mangiare o cosa visitare. Alla mia richiesta di una colazione più inclusiva (un piccolo bricco di latte senza lattosio o vegetale), mi è stato risposto “questo è quello che offre l’hotel”. Corridoi e sala ristoro molto freddi. Per il prezzo che chiedono non vale la pena

2026-08-24 • via Nuitee
P
Pa. Isabel • solo_traveller • cl
10
2026-08-23 • via Nuitee
J
joel • solo_traveller • cl
7
bien
Pros:

todo bien

Cons:

la ducha tenía fuga de agua hacia el piso del baño

2026-08-23 • via Nuitee
A
Arrieta Abarca • solo_traveller • cr
9
Pros:

La ubicación excelente. Buena habitación, pagamos la habitación grande. Tiene todo lo que se necesita.

Cons:

Tal vez mejorar un poco el desayuno muy basico. Si se hace tour muy temprano, no hay opciones para llevarse el desayuno.
Y cuando hacían servicio a la habitación, no limpiaban bien, pero el resto excelente.

2026-08-21 • via Nuitee
J
Jacqueline • couple • cl
10
Me encantó
Pros:

El desayuno excelente

2026-08-21 • via Nuitee
L
Larissa • couple • br
8
2026-08-21 • via Nuitee
P
Paredes Poblete • solo_traveller • cl
10
Recomendable
Pros:

Limpio , muy cómodo y bien serví o.

2026-08-21 • via Nuitee
B
Baldez • solo_traveller • br
10
Pros:

Acomodação

Cons:

O café da manhã poderia ser melhor.

2026-08-21 • via Nuitee
J
JOAO CARLOS • couple • br
7
VOLTAREI NOVAMENTE PARA HOSPEDAR NESSE HOTEL, SEM DUVIDAS
Pros:

BOM DIA, O HOTEL E RAZOAVEL PARA A FINALIDADE DESEJADA, UM PEQUENO PAUPAPITE E NO SENTIDO DE SER COLOCADO NO BANHEIRO, APOIO PARA SAIR DO CHUVEIRO POIS SE TORNA PERIGOSO E DERRAPANTE AO SAIR.

Cons:

A AREA PARA CAFÉ DA MANHÃ E PEQUENA, SEM MUITO CONFORTO PARA OS HOSPEDES

2026-08-20 • via Nuitee
F
Franco Gallardo • solo_traveller • cl
10
2026-08-20 • via Nuitee
F
Franco Gallardo • solo_traveller • cl
10
2026-08-20 • via Nuitee
L
Luisa • couple • br
7
Pros:

Localização

Cons:

Insegurança da rua e café da manhã sem reposição dos itens

2026-08-20 • via Nuitee
Q
qpItamar Ary • couple • br
9
Estadia satisfatória
Pros:

Otima localização
Bom Wifi
Bom café da Manha
Recomendo a estadia.

2026-08-16 • via Nuitee
R
Rivera • solo_traveller • cl
10
Recomendado
Pros:

Limpieza

Cons:

Sin restorán en la noche y un desayuno poco variado

2026-08-16 • via Nuitee
L
Lina Maria • family_with_children • co
8
Buen lugar
Pros:

Muy aseado

Cons:

La ubicación

2026-08-16 • via Nuitee
N
Nicole andrea • couple • cl
6
2026-08-14 • via Nuitee
J
Juan Carlos • couple • cl
10
2026-08-14 • via Nuitee