Hotel HW EXPRESS

Hotels
8.7 (1891 reviews)
60 San Antonio , Santiago , cl

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Facilities

Television in common areas
Front desk (limited hours)
Free wired internet
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Internet access
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1891 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
L
LUIS ALBERTO • couple • cl
8
Relajada
2026-06-18 • via Nuitee
I
Inerson • solo_traveller • cl
9
2026-06-17 • via Nuitee
C
Cortés • solo_traveller • cl
10
Servicio completo impecable
Pros:

La comodidad de la habitación el baño exelente

Cons:

No me gustó el lugar donde está ubicado ,ya que por la noche es peligroso

2026-06-16 • via Nuitee
L
Leyla • solo_traveller • cl
7
Entorno peligroso y falta venta de bebestible
Pros:

La habitación era muy confortable, era grande y tenia muy buena aislacion del ruido exterior, la cama muy cómoda, buen servicio de limpieza.

Cons:

No me gustó el entorno, muy peligroso sobre todo después de las 19:00hrs., y que el hotel no tenia agua para vender., lo que es fundamental, ya que el barrio como es un poco peligroso, no es recomendable salir a comprar tan tarde.

2026-06-15 • via Nuitee
J
Jonathan • solo_traveller • us
9
Pros:

Room was very clean and the Hotel is in a central location with lots of shops and restaurants nearby.

2026-06-15 • via Nuitee
P
paola • solo_traveller • cl
9
..
Pros:

Ubicación

Cons:

Solo que no tiene acondicionador

2026-06-15 • via Nuitee
S
sergio • couple • cl
6
Camas incómodas
Pros:

La ubicación

Cons:

Tenían trabajos en el local del lado y el ruido era excesivo.
Los colchones estaban demasiado duros, no pude dormir, primera vez en la vida que me pasa.
Pese a no tener estacionamiento, ni gimnasio, ni restaurantes, el precio es el mismo que el otro HW

2026-06-15 • via Nuitee
L
Luis • couple • cl
10
2026-06-12 • via Nuitee
G
Gonzalo_marin • solo_traveller • cl
7
cumple
Pros:

la atencion de las personas

Cons:

el desayuno es super simple y poco variado

2026-06-11 • via Nuitee
C
Claudio • couple • cl
9
2026-06-10 • via Nuitee
C
Constanza • solo_traveller • cl
10
Excelente
Pros:

Las instalaciones, muy limpio, la comodidad de la habitación

Cons:

Faltó espejo de cuerpo entero, en lo general muy bien lo demás

2026-06-08 • via Nuitee
J
Jorge • family_with_children • cl
10
2026-06-07 • via Nuitee
C
Catalina • couple • cl
10
2026-06-04 • via Nuitee
P
Pamela • solo_traveller • cl
10
Pros:

Habitación amplia y baño cómodo.

Cons:

El agua caliente de la ducha disminuye con el uso.

2026-06-04 • via Nuitee
C
Castro • solo_traveller • cl
10
Pros:

No todo bien

2026-06-04 • via Nuitee
P
paola • solo_traveller • cl
10
2026-06-03 • via Nuitee
T
tiago • solo_traveller • br
10
2026-06-01 • via Nuitee
G
Gustavo • solo_traveller • cl
10
Pros:

Muy cómoda la habitación, muy amable el personal y excelente ubicación. Pleno centro a pasos del metro y bus.

Cons:

Nada.

2026-06-01 • via Nuitee
S
Samantha • solo_traveller • cl
10
Pros:

L'habitacion

Cons:

Nada para mí todo perfecto

2026-06-01 • via Nuitee
F
Fernando • solo_traveller • pr
9
Pros:

La ubicación, limpieza y seguridad

Cons:

La variedad en el desayuno

2026-05-31 • via Nuitee