Hotel HW EXPRESS

Hotels
8.7 (1824 reviews)
60 San Antonio , Santiago , cl

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1824 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
E
Evelyn Daniela • solo_traveller • cl
10
Pros:

La limpieza

2026-05-02 • via Nuitee
G
Gabriel • family_with_children • ar
7
Pros:

la habitación.

Cons:

El desayuno, podría tener mas variedad.

2026-04-30 • via Nuitee
H
Hidalgo • solo_traveller • cl
8
Pros:

Bueno

Cons:

Mada

2026-04-30 • via Nuitee
L
Ledesma • family_with_children • cl
10
2026-04-29 • via Nuitee
A
Alan • couple • cl
2
Descriterio por no recibirnos las mochilas unas horas antes del checl in
Pros:

Su cama

Cons:

La atención inicial antes de ingresar, unas 4 horas antes, la persona que estaba en recepción, no quiso guardanos las mochilas, para ir almorzar mientras hacíamos horas para checl in.
Su nombre juan Sánchez.
No llegamos a discutir, pero en 4 ocasiones se pidió que porfavor usará el criterio, ya que habíamos estado toda la noche en el aeropuerto sin dormir.

2026-04-29 • via Nuitee
W
WILIAN • solo_traveller • br
9
Pros:

Atendimento muito bom. Conforto do quarto. A entrada pode passar desapercebido, mas é um ótimo custo benefício.

2026-04-29 • via Nuitee
G
González • solo_traveller • cl
9
.
Pros:

limpieza

Cons:

desayuno pobre

2026-04-28 • via Nuitee
C
Carolina • solo_traveller • cl
10
Comodidad y buena ubicación.
Pros:

La habitación era amplia.
La limpieza de los baños bastante buena.

Cons:

El desayuno pudo ser mejor.
Y el WIFI estaba un poco lento.

2026-04-28 • via Nuitee
M
MariaJose • family_with_children • cl
10
Excelente hotel, sin duda volveré
Pros:

La habitación es muy cómoda

Cons:

Que el papelero del baño no tuviera tapa :(

2026-04-27 • via Nuitee
M
Marcelo • couple • cl
8
2026-04-27 • via Nuitee
F
Fernanda • solo_traveller • cl
10
Muy buena
Pros:

Si, es un hotel muy limpio y cómodo, queda cerca del metro, tenían un desayuno especial para los corredores a las 6:00 am y fueron muy atentos

Cons:

Lo único que no me gustó es la atención de la chica que estaba en el desayuno, tenía mala actitud y contestaba mal. Los demás un 7!

2026-04-27 • via Nuitee
C
Camila • couple • cl
10
Excelente
Pros:

La limpieza y desayuno

Cons:

Alomejor en recepción deberían ser un poco más agradables, no tan apáticos

2026-04-27 • via Nuitee
F
Félix • couple • cl
9
Pros:

Me gustó mucho la limpieza del lugar, el espacio en la habitación, los baños impecables, buenas instalaciones y relación precio/calidad.

2026-04-27 • via Nuitee
M
migue • solo_traveller • cl
10
2026-04-27 • via Nuitee
G
German • couple • cl
10
2026-04-27 • via Nuitee
R
Roxana • couple • cl
10
Pros:

Es segundo año que nos quedamos ahí y es súper bueno el lugar

Cons:

La cercanía al lugar donde voy, el lugar muy lindo y limpio

2026-04-27 • via Nuitee
J
Jun • family_with_children • us
8
2026-04-26 • via Nuitee
E
elizabeth • couple • cl
10
2026-04-26 • via Nuitee
M
Moris • solo_traveller • cl
9
Pros:

El espacio y la limpieza de la habitación.

Cons:

La vista hacia la calle, muy sucio.

2026-04-24 • via Nuitee
A
Andres Castañeda Low • solo_traveller • cl
9
Pros:

Ordenado y limpio.

2026-04-23 • via Nuitee