Hotel HW EXPRESS

Hotels
8.7 (1986 reviews)
60 San Antonio , Santiago , CL

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1986 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
J
jorgew • solo_traveller • cl
10
2026-10-31 • via Nuitee
M
Miguel • couple • cl
10
Pros:

Dormitorios espaciosos y comodo

Cons:

No hay nada que no me gustara el hostal es muy cómodo.

2026-10-31 • via Nuitee
K
Kristel • couple • cl
10
Pros:

Todo muy limpio. El personal muy cercano y agradable. La habitación amplia y cómoda, sobre todo, la cama.
El desayuno variado y rico.

2026-10-30 • via Nuitee
J
Javier • solo_traveller • cl
9
Perfecta, cómoda, agradable.
Pros:

Todo el personal amable.

Cons:

Un poco de confusión con la reserva al llegar.

2026-10-30 • via Nuitee
N
Nicolas • couple • cl
5
2026-10-30 • via Nuitee
T
Thomas • solo_traveller • gb
10
Comfort, quality and reliable
Pros:

Breakfast very good. Lots of choice, sweet and savoury.

Cons:

Nothing. All great

2026-10-29 • via Nuitee
V
VIZA SALAS • solo_traveller • pe
10
Pros:

Esta ubicado en un lugat centrico

2026-10-29 • via Nuitee
L
Luis alberto • family_with_children • cl
10
Excelente
Pros:

Muy confortable

Cons:

Nada

2026-10-29 • via Nuitee
S
Scandiuzzi dos Santos • couple • br
8
Pros:

O conforto da cama e do banheiro

Cons:

Café da manhã com poucas opções

2026-10-27 • via Nuitee
A
antonik • couple • ca
7
Good stay!
Pros:

More secure locker for storage of luggage or it should be well supervised it was left fully open for anyone to take it without notice.

Cons:

Better menú in restaurant

2026-10-26 • via Nuitee
B
Barria • couple • pa
10
Recomendado gracias al personal ame mas a Chile
Pros:

Todo fueron muy amables todos, y se preocuparon por nostras como extrajera me siento muy agradecida si vuelvo me quedaré con ellos tiene un personal 100 de 100 gracias chicos por todo su apoyo

Cons:

Todo me gusto

2026-10-22 • via Nuitee
M
Maria Alicia • solo_traveller • cl
9
2026-10-22 • via Nuitee
R
rene • family_with_children • cl
9
Buena
Pros:

Ubicaciom

Cons:

Confort muy chico yvfalta espejo vertical

2026-10-22 • via Nuitee
G
Guerrero • solo_traveller • ar
10
Excelente lugar, cumplió su función de descanso y la atención siempre amable
Pros:

El desayuno excelente y la atención del personal en la zona del desayuno mejor aún

Cons:

La habitación solo tenia espejo en el baño, necesitaba arreglarme para un evento y no disponía de espejo

2026-10-22 • via Nuitee
C
Contreras • solo_traveller • cl
10
2026-10-22 • via Nuitee
B
Brayi • extended_group • cr
10
Excelente
Pros:

La atención del personal , excelente , un trato amable y respetuoso, no tuvimos ningún inconveniente

2026-10-21 • via Nuitee
M
Mónica Camila Belén • family_with_children • cl
10
Excelente, superó mis expectativas.
2026-10-19 • via Nuitee
J
juan • couple • co
10
2026-10-19 • via Nuitee
P
pino • couple • cl
9
Muy buena opción en Santiago.
Pros:

Camas muy cómodas. Cerca del metro sta Lucía, del teatro y centro de Stgo.

Cons:

Tv se desconfiguro el control remoto. Igual no se ocupo. Poco tiempo.

2026-10-19 • via Nuitee
T
Tom&Karen • solo_traveller • nz
8
Pros:

Some of the reception staff could speak English which certainly made it easier. But alas not all.

Cons:

The communication barrier above. I intend taking Spanish lessons to assist with this problem because Spanish appears to be spoken in lots of the areas on the globe I wish to visit.

2026-10-18 • via Nuitee