Hotel HW EXPRESS

Hotels
8.7 (1731 reviews)
60 San Antonio , Santiago , cl

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Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Safety deposit box
Tour desk
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1731 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
M
Mariana • couple • br
8
Satisfatório
Pros:

Localização muito boa para ir aos pontos turísticos do centro a pé. Tem ponto de ônibus na esquina e estação de metrô perto. A noite é um pouco perigoso. Quarto muito aconchegante. Café da manhã tem poucas opções, mas é ok.

2026-02-28 • via Nuitee
D
Debra • couple • au
8
Pros:

The hotel was clean and comfortable. The rooms were nice. The reception staff were friendly and helpful. The breakfast was good.

2026-02-27 • via Nuitee
R
Roland • couple • de
8
Pros:

Zimmer nach hinten war ruhig. Zentrale Lage.

2026-02-27 • via Nuitee
P
Paola • couple • cl
10
2026-02-27 • via Nuitee
L
Lore • couple • be
8
Pros:

We only stayed to sleep as our flight was delayed and we had another flight early in the morning.
The reception was friendly and efficient.

Cons:

The neighborhood might be a bit shady.

2026-02-26 • via Nuitee
M
Molly • extended_group • au
10
2026-02-25 • via Nuitee
J
Julie • couple • fr
10
Pros:

Rapport qualité prix imbattable, petit déjeuner complet et bon, chambre très bien. Personnel très gentil. Service de navette aeroport payant efficace. Emplacement à proximité des lieux d'intérêt, tout est faisable à pied.

Cons:

C'est situé dans le centre historique où l'atmosphère devient étrange le soir tard quand c'est désert. Il faut apparemment éviter de s'y promener la nuit (nous n'avons pas testé, la nuit on dort..) cependant nous sommes arrivés tard en taxi et aucun problème à signaler et le taxi a attendu qu'on rentre dans l'hôtel avant de repartir, l'attention est sympathique.

2026-02-23 • via Nuitee
E
Ercilia • solo_traveller • cl
5
Ruido por construccion aledaña
Pros:

El desayuno aceptable y buena ubicación.

Cons:

Al ingresar pague para entrar a la habitación mas temprano para poder descansar, y hubo ruido de construcción muy molesto en la mañana que no permitio descansar. De haberlo sabido no me quedaba ahí.

2026-02-23 • via Nuitee
S
Scott • couple • us
7
5 nights in Santiago
Pros:

Like the large sitting area and the beds were very comfortable. Bathrooms were nice with good water pressure and plush towels

Cons:

Breakfast was not very appetizing; very little fresh fruit and all pastries were prepackaged. We’re not allowed to take coffee to our room. Reception staff greeted us when we would come and go but otherwise no very helpful. We asked them to make a simple phone call to a laundromat to see if we could get laundry done in a day. They couldn’t do it. Also asked for restaurant recommendations and the only place they could suggest was in the hotel across the street. That may be due to fact that everything within several blocks of the hotel close as soon as it gets dark

2026-02-12 • via Nuitee
D
Diana • couple • cr
10
2026-02-12 • via Nuitee
D
Douglas Lupanko • couple • ca
10
Our stainless excellent.
Pros:

We had a good breakfast and it was always served by an excellent staff. Location was excellent for sightseeing. It was close to most of the major sites that we wanted to see you are very happy with the location.

2026-02-10 • via Nuitee
J
Jacek • couple • pl
7
Pros:

Lokalizacja

Cons:

Brak przechowalni bagażu. Dużo podróżuję ale pierwszy raz spotkałem się z sytuacją, że nie można plecaków zostawić w hotelu na 2 godziny jeśli przybyło się trochę przed czasem. Musieliśmy chodzić z nimi na plecach po okolicy. Bardzo słabe i obniżające mocno ocenę.

2026-02-09 • via Nuitee
M
Maria Alicia • solo_traveller • cl
9
Pros:

Lo silencioso de las habitaciones. Además, son amplias, muy limpias. El personal el muy amable y el desayuno está bien abastecido.

Cons:

Si bien es una ubicación muy céntrica, recomiendo no andar tarde por ahí, pues por lo mismo las calles son más solitarias.

2026-02-09 • via Nuitee
E
Eduardo • family_with_children • ar
10
2026-02-08 • via Nuitee
R
Romina Grimanesa • couple • cl
10
2026-01-31 • via Nuitee
F
fabian jaimes • couple • co
10
Pros:

Excelente todo

Cons:

Excelente todo

2026-01-30 • via Nuitee
M
Maria Aline L. • couple • br
10
2026-01-30 • via Nuitee
J
Jaime • family_with_children • co
8
Confortable
Pros:

Buen hotel para una estancia corta en Santiago. Situado en el centro muy cerca de los lugares históricos. El desayuno normal, el personal muy amable y las habitaciones confortables para la relación calidad precio

2026-01-30 • via Nuitee
Y
Yoan • couple • ca
9
2026-01-29 • via Nuitee
P
paola • solo_traveller • cl
9
Muy buena experiencia
Pros:

Personal excelente muy dispuesto. Responder inquietudes
De hecho al realizar el checkout no me había percatado que había dejado mis documentos en la caja fuerte y le pudieron avisar y entregar inmediatamente, eso no se ve muy seguido

Cons:

Sé que es un hotel exprés pero si tuviera una alternativa de comida sería 11/10

2026-01-28 • via Nuitee