Hotel HW EXPRESS

Hotels
8.7 (1986 reviews)
60 San Antonio , Santiago , CL

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Airport shuttle
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Friendly staff
Comfortable rooms
Cons:
Poor breakfast quality
Reception issues
No swimming pool

Categories

Cleanliness
8.75
Multiple mentions of cleanliness being a positive aspect, with rooms described as clean and tidy.
Service
9.05
Most reviews mention helpful staff, though there is criticism regarding a specific experience with a receptionist.
Location
9.25
Frequently highlighted as excellent, with easy access to various attractions and central amenities.
Room Quality
8.85
Rooms described as comfortable and well-decorated, although one comment noted issues with furniture.
Amenities
8.55
Guests appreciated the hotel amenities, but some mentioned a lack of a swimming pool.
Value for Money
8.75
Comments generally support the idea of good value considering the hotel’s price and quality.
Food and Beverage
7.75
Several negative comments about breakfast quality and availability, affecting the overall perception.
Overall Experience
8.65
While there are mixed experiences, many positive points underline a decent overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:36

Property Description

Convenient Location in Santiago
Hotel HW EXPRESS is ideally situated in the heart of Santiago, making it easy for guests to explore nearby attractions such as the Museum of Pre-Columbian Art and La Chascona.

Comfortable Rooms with Modern Amenities
Each room at Hotel HW EXPRESS features a flat-screen TV, air conditioning, and a private bathroom with complimentary toiletries. Some rooms even come with a cozy seating area for ultimate relaxation.

Helpful Bilingual Staff and Airport Shuttle Service
Our friendly staff members speak both English and Spanish and are available at the reception to assist guests with any inquiries. Additionally, we offer a paid airport shuttle service for convenience to and from Santiago International Airport.

Ready to experience the best of Santiago? Book your stay at Hotel HW EXPRESS now for a memorable and comfortable stay!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1986 reviews
Cleanliness: 8.75
Service: 9.05
Location: 9.25
Room Quality: 8.85
Amenities: 8.55
Value for Money: 8.75
Food and Beverage: 7.75
Overall Experience: 8.65
P
PAOLA • family_with_children • cl
7
Pros:

La limpieza y lo servicial de la atencion se me quedaron las llaves y me llamaron rápidamente

Cons:

El desayuno

2026-09-16 • via Nuitee
M
Miguel • couple • cl
10
Tranquilidad, cerca de sitios históricos de la ciudad.
Pros:

Cordialidad de todo el personal. Atento a cualquier consulta. El hotel es bastante cómodo y cumple con todo lo que se indica por la página.

Cons:

En el desayuno podría existir una mayor variedad de frutas. Lo demás muy bueno.

2026-09-14 • via Nuitee
F
Fernanda • couple • cl
10
Excelente estadía
Pros:

Todo excelente, calidad-precio más que bien, las instalaciones en perfecto estado, súper cómodo.

2026-09-13 • via Nuitee
G
German • couple • cl
9
2026-09-12 • via Nuitee
E
Eleonora • couple • it
6
Pros:

Posizione

Cons:

Avevamo chiesto il check in anticipato di un paio d’ore dato che saremo arrivati in mattinata e non hanno provato a venirci incontro. Avevo detto di essere intollerante al lattosio e se, per favore, potevano procurarmi un po’ di latte apposito, mi è stato risposto: questo c’è e questo abbiamo

2026-09-10 • via Nuitee
L
Luis Antonio • family_with_children • br
9
2026-09-09 • via Nuitee
P
Paola • extended_group • cl
9
2026-09-08 • via Nuitee
N
Nikolai • couple • ee
4
Pros:

Everything except the internet was fine. The biggest problem is the terrible internet speed—it's simply impossible to work. Having a connection like this in 2026 is just a disgrace.

Cons:

The biggest problem is the terrible internet speed—it's simply impossible to work. Having a connection like this in 2026 is just a disgrace.

2026-09-07 • via Nuitee
C
Camilo • couple • cl
7
2026-09-07 • via Nuitee
I
Iván • solo_traveller • cl
9
2026-09-05 • via Nuitee
S
Sara Martinez Hinestroza • solo_traveller • co
9
Pros:

La ubicación ed excelente, yo viaje sola y camine todo el centro sin preocupación

2026-09-05 • via Nuitee
O
Oscar Alejandro • couple • cl
9
2026-09-04 • via Nuitee
T
Thais • couple • cl
10
2026-09-03 • via Nuitee
L
Lebogang • solo_traveller • za
9
Good option for a short stay
Pros:

Brand new, clean rooms. Comfortable bed and black out curtains.

Cons:

The street looks and feels dodgy at night. Check out time is an hour earlier than most hotels and breakfast could have more savoury options.

2026-09-02 • via Nuitee
C
Camilo • solo_traveller • cl
8
2026-09-01 • via Nuitee
D
Deyza • solo_traveller • cl
5
Si bien es express lo encontré POCO ACOGEDOR!!
Pros:

Que estaba cerca de Teatro Municipal

Cons:

Que la primera noche me desvelé porque había mucho ruido, golpes y abertura de incinerador donde se tiraba algo. Antes de tomar desayuno pasé al baño del 1er piso súper chico y el lavamanos tapado.

2026-08-31 • via Nuitee
L
Lazaro • couple • cu
9
2026-08-30 • via Nuitee
N
Núria • couple • es
8
2026-08-27 • via Nuitee
A
Alberto • couple • it
8
Pros:

Stanza abbastanza spaziosa e pulita
Posizione centrale

Cons:

Nonostante la posizione sia centrale la sera la zona non è delle migliori
Colazione sufficiente ma nulla di più

2026-08-26 • via Nuitee
S
Stephanie • solo_traveller • cl
10
10/10
Pros:

La atención en general, las dependencias, la higiene.

Cons:

Que el cheek out sea a las 11. Me gustaria fuera a las 13hrs. No es algo grave. Solo seria mas comodo el retiro del hotel.

2026-08-25 • via Nuitee