Santa Fe

Hotels
8.9 (551 reviews)
colon y sucre direccion principal , Otavalo , ec

listing image 1
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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
Tour desk
Ironing service
Concierge service
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Wi-Fi problems
Limited amenities

Categories

Cleanliness
8.36
Some reviews mention cleanliness concerns, especially regarding the shower not looking very clean.
Service
9.33
Reviews frequently highlight very friendly and helpful staff.
Location
9.37
Many reviews emphasize the hotel's excellent location close to attractions.
Room Quality
8.82
Overall room quality is considered good, although some rooms can be noisy.
Amenities
8.35
Amenities are lacking in some areas, such as kitchen access and Wi-Fi reliability.
Value for Money
9.31
There are multiple mentions of the hotel providing good value for the price.
Food and Beverage
8.86
No specific mention of food and beverage but standard quality for hotel tier.
Overall Experience
8.83
Positive overall sentiment despite some concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:13

Property Description

Stunning Terrace with City Views
Enjoy breathtaking views of the city from our terrace while sipping on your favorite drink from the bar.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring a desk, TV, private bathroom with free toiletries, and a fridge for your convenience.

Convenient Services for Guests
Benefit from our 24-hour front desk, room service, and tour organization to make your stay hassle-free.

Ready to experience the beauty of Otavalo? Book your stay at Santa Fe now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.9
Based on 551 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.35
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
J
juliette • solo_traveller • fr
10
2026-03-18 • via Nuitee
E
Elsa • extended_group • gb
9
2026-03-17 • via Nuitee
F
Fabricio • solo_traveller • br
9
Cons:

Não gostei da área comum e falta de lugar para interação com o demais viajantes.

2026-03-13 • via Nuitee
D
Donald • solo_traveller • ca
8
2026-03-11 • via Nuitee
D
Darlin • solo_traveller • ec
10
Pros:

La Comodidad

Cons:

Todo me gustó

2026-03-07 • via Nuitee
P
pedro • solo_traveller • ec
10
2026-03-06 • via Nuitee
P
Pablo • solo_traveller • ec
7
One of the best places you could stay in Otavalo overall, with an excellent location but with minor incoveniences
Pros:

The staff were friendly and responsive, the location was perfect as it wasn't near the busiest areas but it was close enough. And I love the decorations.

Cons:

The internet was really bad, but in my experience I think it's a thing in many places in otavalo. Also there was this weird thing with the lock in which you couldn't add an extra layer of security because of the risk of the door getting stuck, and they charged you $20 if that happened. To me that is an inconvenience for customers and a bad design in general. It wasn't a big deal if you read the warning sign but it's not the best experience either way.

2026-03-04 • via Nuitee
K
Katrin • solo_traveller • de
8
Empfehlenswert
Pros:

Top Lage und sehr schöne Einrichtung der Zimmer. Sehr sauber. Steckdose in Bettnähe. Tisch, sowie Stuhl vorhanden.

Cons:

Personal hatte nicht sonderlich viel Wissen bzgl Bussen. Hatte mein Zimmer sehr nahe an der Rezeption und das Personal schaute bis spät abends lautstark Fußball. Nachdem ich darum bat etwas leiser zu schalten, war es möglich zu schlafen.
Es hab Schilder, dass Frühstück angeboten wird und als ich danach fragte, hieß es, es gibt keines. Frühstücksraum war jedoch gedeckt....

2026-03-01 • via Nuitee
M
Marie-Hélène • couple • ca
9
Pros:

Très bien situé, très propre.

2026-03-01 • via Nuitee
A
Alex • solo_traveller • ec
9
Pros:

La ubicación y la relación calidad - precio

2026-02-27 • via Nuitee
A
Alex • solo_traveller • ec
9
2026-02-27 • via Nuitee
M
Maristela • solo_traveller • br
10
Pros:

O hostel tem espaço bem organizado e toda a decoração é aconchegante. Gostei muito das instalações. A recepcionista Liz foi excepcional, atendendo com muita dedicacao e simpatia. Recomendo a hospedagem.

2026-02-26 • via Nuitee
H
Herminio • solo_traveller • br
10
A mais sensacional até aqui no Equador.
Pros:

Eu gostei de tudo. Superou minhas expectativas da fronteira até aqui.

2026-02-24 • via Nuitee
E
Eva • solo_traveller • at
9
Sehr angenehmer Aufenthalt, 100%ige Empfehlung
Pros:

Heisse Dusche, günstige Unterkunft, ruhig, nettes Personal/zumindest die weiblichen Angestellten, gute Lage, nicht weit zum Zentrum und zum mercado municipal, Terrasse mit schönen Ausblick und Hängematten, zum Busbahnhof ca. 10Minuten zu Fuß

Cons:

Fenster nur in einen Innenhof, dafür war es relativ ruhig

2026-02-24 • via Nuitee
M
Maria Elisabeth • solo_traveller • ec
10
Pros:

La decoración hermosa, tiene buenas vibras, excelente me encantó el hotel

2026-02-15 • via Nuitee
A
Alexandru • solo_traveller • de
8
2026-02-13 • via Nuitee
M
Mathilde • couple • fr
9
2026-02-12 • via Nuitee
M
Mathilde • couple • fr
8
2026-02-12 • via Nuitee
J
Josie • solo_traveller • br
10
Pros:

Amo esse hotel. Já fiquei 10 dias aqui a 2 anos atrás e voltei porque amei. É lindo e confortável. Tem um terraço com uma vista incrível. Sempre consigo bons preços pela Booking aqui também.

Cons:

Nada. Estava tudo perfeito.

2026-02-11 • via Nuitee
Вейко • solo_traveller • ru
8
Pros:

Удобно расположен недалеко от "площадь пончо". Отель очень красиво оформлен - деревянная мебель и тканые панно

2026-02-10 • via Nuitee