Santa Fe

Hotels
8.9 (541 reviews)
colon y sucre direccion principal , Otavalo , ec

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Children allowed
Pets allowed

Facilities

Guest education on local ecosystems and culture
Room service
Terrace
Family rooms
Pets allowed
Safety deposit box
Tour desk
Ironing service
Concierge service
Coffee Shop on site
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
Cleanliness issues
Wi-Fi problems
Limited amenities

Categories

Cleanliness
8.36
Some reviews mention cleanliness concerns, especially regarding the shower not looking very clean.
Service
9.33
Reviews frequently highlight very friendly and helpful staff.
Location
9.37
Many reviews emphasize the hotel's excellent location close to attractions.
Room Quality
8.82
Overall room quality is considered good, although some rooms can be noisy.
Amenities
8.35
Amenities are lacking in some areas, such as kitchen access and Wi-Fi reliability.
Value for Money
9.31
There are multiple mentions of the hotel providing good value for the price.
Food and Beverage
8.86
No specific mention of food and beverage but standard quality for hotel tier.
Overall Experience
8.83
Positive overall sentiment despite some concerns raised.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:13

Property Description

Stunning Terrace with City Views
Enjoy breathtaking views of the city from our terrace while sipping on your favorite drink from the bar.

Comfortable Rooms with Modern Amenities
Relax in our well-equipped rooms featuring a desk, TV, private bathroom with free toiletries, and a fridge for your convenience.

Convenient Services for Guests
Benefit from our 24-hour front desk, room service, and tour organization to make your stay hassle-free.

Ready to experience the beauty of Otavalo? Book your stay at Santa Fe now!

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    No internet access available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.9
Based on 541 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.35
Value for Money: 9.31
Food and Beverage: 8.86
Overall Experience: 8.83
M
Maria Elisabeth • solo_traveller • ec
10
Pros:

La decoración hermosa, tiene buenas vibras, excelente me encantó el hotel

2026-02-15 • via Nuitee
A
Alexandru • solo_traveller • de
8
2026-02-13 • via Nuitee
M
Mathilde • couple • fr
8
2026-02-12 • via Nuitee
M
Mathilde • couple • fr
9
2026-02-12 • via Nuitee
J
Josie • solo_traveller • br
10
Pros:

Amo esse hotel. Já fiquei 10 dias aqui a 2 anos atrás e voltei porque amei. É lindo e confortável. Tem um terraço com uma vista incrível. Sempre consigo bons preços pela Booking aqui também.

Cons:

Nada. Estava tudo perfeito.

2026-02-11 • via Nuitee
D
Diego • solo_traveller • it
10
2026-02-10 • via Nuitee
A
Amar • solo_traveller • mt
7
2026-02-10 • via Nuitee
Вейко • solo_traveller • ru
8
Pros:

Удобно расположен недалеко от "площадь пончо". Отель очень красиво оформлен - деревянная мебель и тканые панно

2026-02-10 • via Nuitee
P
pascale • solo_traveller • fr
10
Pros:

La situation est parfaite rooftop agreable. Deco sympa

2026-02-09 • via Nuitee
N
Natalia • couple • pl
6
No nos sentimos muy cómodos ahí.
Pros:

Habitaciones y el lugar son lindas y bien decoradas. La terraza tiene una amplia vista. La ubicación perfecto , en el centro.

Cons:

Hacía mucho frío, el internet no funcionaba bien y el chico de la recepción no nos trató muy bien. No nos sentimos muy bienvenidos ahí.

2026-02-08 • via Nuitee
R
Recalde • solo_traveller • ec
10
2025-10-03 • via Nuitee
T
Tom • couple • gb
8
2025-10-02 • via Nuitee
P
Paz • solo_traveller • ar
8
2025-09-20 • via Nuitee
P
Paz • solo_traveller • ar
10
Pros:

El hotel es tranquilo, todo está limpio y ordenado. La ducha tiene agua caliente y buena presión, el personal es súper amable, servicial y está disponible a toda hora, y la ubicación es perfecta, se puede llegar caminando a todos lados.

2025-09-18 • via Nuitee
P
Paz • solo_traveller • ar
10
2025-09-16 • via Nuitee
J
James • solo_traveller • us
10
A gem of a hotel
Pros:

Spotlessly clean, beautifully decorated, friendly and helpful staff. An absolute bargain in a safe and relatively quiet neighborhood close to excellent restaurants. Good Wi-Fi and plentiful hot water. Ten minute walk to bus terminal.

2025-09-15 • via Nuitee
G
German • solo_traveller • ec
8
Pros:

La habitación

Cons:

No hay parqueadero

2025-09-09 • via Nuitee
M
Melanie • family_with_children • ec
8
2025-09-06 • via Nuitee
E
Elio • solo_traveller • ec
10
2025-09-04 • via Nuitee
D
Dana • solo_traveller • au
7
Good cheap hotel, shower not great but did the job
Pros:

Good value for money. Good for the night

Cons:

Not a good shower

2025-09-03 • via Nuitee