Sofitel Shahd Al Madinah

Hotels
•
Accor
King Fahad Road, Building 2943, Madinah, 42311 , Madinah , SA
966-14-829 9999

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Facilities

Elevator
ATM/banking
Gift shops or newsstand
Conference space
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Meeting rooms
Smoke-free property
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Outstanding service from concierge
Great food and beverage options
Cons:
Unhelpful reception staff

Categories

Cleanliness
7.84
Rooms were lovely, hotel smelt divine, was clean but had some concerns with reception service.
Service
8.81
Outstanding service by most staff members, especially the concierge team, but some reception staff were unhelpful.
Location
8.85
Great location, very near to Masjid Nabawi.
Room Quality
8.3
Room was massive and comfortable.
Amenities
8.23
Standard quality for this hotel tier.
Value for Money
8.29
Standard quality for this hotel tier.
Food and Beverage
8.54
Dinner buffet was delicious and beautifully presented.
Overall Experience
8.31
An overall pleasant experience with some areas for service improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 21:05

Property Description

Luxurious Dining Experience
Indulge in a delectable dining experience at Arabesque, our hotel's restaurant, or unwind at the coffee shop with a refreshing beverage from the bar/lounge.

Business and Event Facilities
Take advantage of our business center, conference space, and meeting rooms for your work needs. Our event facilities are perfect for hosting gatherings.

Convenient Amenities
Enjoy complimentary Wi-Fi, concierge services, and a gift shop. With 24-hour room service, dry cleaning, and self-parking available, your comfort is our priority.

Book now for an unforgettable stay at Sofitel Shahd Al Madinah, just a short walk from Prophet's Mosque in the heart of Madinah.

Important information:

  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
  • Couples wishing to share a room must provide proof of marriage.
  • One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MED

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Green Globe

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

Cleanliness: 7.84
Service: 8.81
Location: 8.85
Room Quality: 8.3
Amenities: 8.23
Value for Money: 8.29
Food and Beverage: 8.54
Overall Experience: 8.31
A
Abdelmalek • solo_traveller • dz
9
Idéal
Pros:

Proximité du harem, standing des chambres et des matelas.la machine Nespresso
La gentillesse et la disponibilité de mr Badr à l'accueil d'un professionnalisme exemplaire ainsi que Mme Zineb très à l'écoute.grand bravo pour ces deux personnes

Cons:

R.a.s

2026-08-29 • via Nuitee
F
Fahad • solo_traveller • sa
1
2026-08-29 • via Nuitee
A
ADAMA • family_with_children • ci
9
Très agréable et saint séjour, disponibilité remarquable du personnel à tous les niveaux
Pros:

Disponibilité du personnel

Cons:

RAS
M. Kattab a été exceptionnel et disponible

2026-08-29 • via Nuitee
A
abdulla • couple • ae
10
2026-08-29 • via Nuitee
M
Mohammad • family_with_children • ae
9
2026-08-29 • via Nuitee
A
Ahsan • extended_group • gb
10
2026-08-29 • via Nuitee
N
Nazar • couple • tt
10
2026-08-28 • via Nuitee
S
Stephani • solo_traveller • us
10
Pros:

Incredible location and good price, staff was so friendly and welcoming Sara especially. It really set the tone for my stay in Medina.

2026-08-28 • via Nuitee
M
Majed • family_with_children • sa
10
2026-08-28 • via Nuitee
S
Shamma • couple • sa
10
Pros:

المكان رائع والنظافة ممتازه والموظفين خلوقين جدًا والمكان قريب من مصليات النساء ومتوفرة خدمة ركن السياره برسوم ..
والخدمات رائعة يستحقون 10/10

2026-08-28 • via Nuitee
S
Sadeq Abbas • couple • sa
10
2026-08-28 • via Nuitee
M
M • solo_traveller • sa
10
Pros:

كل شي جميل قريب من الحرم وباب النساء

2026-08-28 • via Nuitee
H
Hassan • solo_traveller • eg
9
2026-08-28 • via Nuitee
I
Imane • solo_traveller • ne
10
2026-08-27 • via Nuitee
D
Dilawer • family_with_children • sa
9
2026-08-27 • via Nuitee
T
Thierno Amadou • couple • gn
8
2026-08-27 • via Nuitee
A
Aqeelah • couple • sa
9
2026-08-27 • via Nuitee
M
MUHAMMAD FAISAL • couple • pk
9
2026-08-27 • via Nuitee
K
Khadija • family_with_children • mr
9
2026-08-26 • via Nuitee
M
Mohammed..... • solo_traveller • sa
10
Pros:

موقعه المميز تعامل الموظفين

Cons:

سعر الغرفة مرتفع وحبذا لو يتم تخفيض السعر

2026-08-26 • via Nuitee