Best Western Sur

Hotels
•
Best Western
8.1 (2686 reviews)
P.O. Box 908, Pc : 411 Al Aise Street, , Sur , om

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Comfortable and clean hotel
Friendly staff
Good amenities
Cons:
Location is a bit far from city center
Some areas feel outdated
Food freshness was inconsistent

Categories

Cleanliness
8.06
General cleanliness was mentioned positively, although there were concerns about some rooms feeling musty.
Service
8.53
Staff were reported as friendly and attentive.
Location
7.57
Location was noted to be a bit distant from the city center.
Room Quality
8.02
Rooms were comfortable, although some notes indicated they are somewhat outdated.
Amenities
8.55
Amenities like gym and pool were well regarded.
Value for Money
8.51
Many guests felt they got good quality for the price.
Food and Beverage
7.56
Buffet meals were satisfactory but varied experiences were shared regarding freshness.
Overall Experience
8.03
Overall stay was pleasant, with a few drawbacks indicated in reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:54

Property Description

Luxurious Accommodation in Sur
Experience the charm of Sur at Sur Plaza Hotel, managed by Aitken Spence Hotels.

Convenient Location for Tourists and Business Travelers
Explore Turtle Beach, Wadi Bani Khalid, and Wahiba Sands with ease. Ideal for business meetings with a multipurpose conference room.

Culinary Delights and Entertainment
Indulge in Continental, Indian, Arabic, and Chinese cuisine at our restaurant. Enjoy live music and entertainment during your stay.

Book your stay now at Sur Plaza Hotel for an unforgettable experience in Sur!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for OMR 12 per person per night when using an existing bed.
    People no matter the age stay for OMR 15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.1
Based on 2686 reviews
Cleanliness: 8.06
Service: 8.53
Location: 7.57
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 7.56
Overall Experience: 8.03
T
Tom Kusters • couple • be
8
Stop 2
Pros:

Heel lekker ontbijt. Het personeel is super vriendelijk.

Cons:

Het hotel is een beetje oubollig.

2026-03-14 • via Nuitee
C
Capucine • couple • fr
9
Pros:

Personnel adorable.
Petit déjeuner et buffet dîner assez bons.
Chambre propre, un peu vieillotte mais bien équipée.
Bon rapport qualité prix.

2026-03-14 • via Nuitee
F
Fabienne • family_with_children • fr
9
Hôtel confortable pour rayonner dans les environs
Pros:

Qualité Best Western, bon point de chute pour visiter Sur et les environs. Personnel attentionné.
Belle piscine.
Bon buffet petit déjeuner

Cons:

.

2026-03-14 • via Nuitee
J
JEAN-PAUL • solo_traveller • fr
8
Hôtel correct
Pros:

Emplacement et piscine

2026-03-13 • via Nuitee
D
daniele • family_with_children • it
8
Pros:

Ottimo il ristorante, palestra e piscina. Il personale molto gentile tranne qualcuno alla reception.

Cons:

La camera è un po' ammuffita e necessità di ristrutturazione. La posizione è direttamente sull'autostrada, quindi non panoramica.

2026-03-12 • via Nuitee
B
Ben • couple • nl
10
Zeer nette en schoone accom vriendelijk personeel buffet was zeer goed
Pros:

Service en vriendelijkheid en buffet was heerlijk

Cons:

Douche in bad onhandig en waterdruk soms heel laag in de douche

2026-03-12 • via Nuitee
M
Miroslav • family_with_children • cz
9
Pros:

Snídaně pestrá formou švédského stolu a kuchař který Vám udělá vejce dle Vašeho přání.
Pokoje pěkné, vybavení starší ale dostačující, personál vysvětlí a pomůže, jsou tu pro Vás.
Pěkný bazén i fitko se dá, komu zbydou síly.

Cons:

Do centra kousek dál, ale stejně jsme půjčeným autem.

2026-03-10 • via Nuitee
K
Khalfan • extended_group • om
1
Pros:

لا شي

Cons:

الأثاث متهالك
المؤافق متهالكه
السرير متهالك
الاغطيه متهالكه
المرافق متهالكه
لم نستطيع النوم
اسلاك الكهرباء التابع لمروحة الحمام تلامس الشاور
مما اضطرينا ان نخرج الساعة 3 الفجر

2026-03-10 • via Nuitee
A
Antonella • family_with_children • fr
8
Pros:

Bon rapport qualité prix

Cons:

Rien

2026-03-10 • via Nuitee
D
Danielle • family_with_children • nz
10
Pros:

Loved this place! Our favourite hotel in Oman. Very friendly staff and everything was super clean.

2026-03-10 • via Nuitee
C
Costa • couple • it
10
Eccezionale
Pros:

Tutto

Cons:

Nulla

2026-03-09 • via Nuitee
T
Théo • family_with_children • fr
9
Pratique et bon qualité/prix
Pros:

Personnel très accueillant, chambre confortable, bon petit déjeuner, proximité de la ville

2026-03-08 • via Nuitee
M
mauro • couple • it
8
Pros:

Buona colazione e posizione centrale

Cons:

Struttura un po' datata

2026-03-07 • via Nuitee
C
Chiara • family_with_children • it
10
Pros:

Tutto perfetto, staff, servizi, colazione...

Cons:

Struttura un po' datata, ma nel complesso va benissimo

2026-03-06 • via Nuitee
J
Jessica • couple • au
7
Ok for a 1 night stay.
Pros:

It was pretty basic and outdated. Not a lot of options in this area.

2026-03-06 • via Nuitee
A
Anja • extended_group • de
10
2026-03-06 • via Nuitee
O
Onkar • family_with_children • in
10
Good comfortable hotel with polite staff
Pros:

Great hospitality, especially by the team during breakfast. Special mention of appreciation for Amit, Maheshwari, Margret, Ali for their warm and courteous service, polite demeanor and attention to detail.
The rooms were clean and cozy too.

Cons:

Some confusion about whether the payment for the room was done or not while I was checking in. I had already paid the entire amount before booking. But the manager at the reception handled it well and gave us a confirmation later that very night.

2026-03-05 • via Nuitee
F
Fulvia • couple • ch
8
2026-03-05 • via Nuitee
I
ilaria • family_with_children • it
6
Pros:

Camere comunicanti e prezzo basso

Cons:

Hotel un po’ datato

2026-03-03 • via Nuitee
H
Henrik • family_with_children • se
8
2026-03-03 • via Nuitee