Southcrest Manor Hotel, Best Western Signature Collection

Hotels
BW Signature Collection by Best Western
7.7 (2148 reviews)
Pool Bank, Southcrest , Redditch , gb

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Dirty bed sheets
Cold room

Categories

Cleanliness
6.58
Several mentions of dirty bed sheets and a need for a deep clean in the room.
Service
8.57
Staff were generally friendly and helpful, although some areas could improve under pressure.
Location
9.07
Many positive comments about the convenient and quiet location.
Room Quality
6.58
Issues with room maintenance and cleanliness, along with some rooms being difficult to access.
Amenities
7.08
Disappointment regarding the hot tub and general amenities being tired or poorly maintained.
Value for Money
8.07
Decent value but varied experience; some guests felt they expected more for the price.
Food and Beverage
8.07
Breakfast was generally praised, but the experience was marred by chaos at peak times.
Overall Experience
7.58
Mixed feelings; some guests had a good stay, while others experienced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:27

Property Description

Awarded Safe to Trade and Visit England "We're Good to Go" Accreditation

Nestled within 10 acres of private lawns and woodland, the 4-star Southcrest Manor Hotel, Best Western Signature Collection is a tranquil retreat just minutes away from Redditch town centre. The hotel boasts free WiFi, parking, a Laura Ashley Tea Room, and a fitness suite.

Luxurious Accommodation and Dining

The stylish rooms feature flat-screen LCD TVs and modern décor, while the Laura Ashley Restaurant & Bar offers a delectable menu and delightful afternoon teas.

Health and Beauty Oasis

Indulge in Elemis treatments at the Health and Beauty Club, complete with a fitness suite, saunas, and a Hydrotherapy hot tub.

Experience the best of the Midlands with easy access to Birmingham, Warwick, and Stratford-upon-Avon. Book now for a serene stay at Southcrest Manor Hotel!

Important information:

The hotel has been awarded the Safe to Trade and Visit England Good to Go accreditation.

Dinner includes a 3-course meal from the Inclusive Dinner Menu, supplements may apply.

Cash payments are only accepted when presented with a valid credit/debit card that is available to pre-authorize. A GBP 20 per night pre-authorization fee will be applicable on check in.

The Hydrotherapy Hot Tub & Saunas are strictly pre-bookable only.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2148 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 8.07
Overall Experience: 7.58
B
Bargate couple gb
3
I’d hoped for better.
Pros:

House and gardens are lovely, rooms are unique and have character. The staff were lovely, and tried their best to help when things didn’t quite go to plan.

Cons:

It’s dated and in need of a refurb. Keys for door locks and my room didn’t seem to lock properly. Significant lack of hot water in the rooms for showers etc. Ordered room service two nights in a hotel own on the app they make you download, only for the order to not arrive.

2026-02-12 via Nuitee
K
Kai solo_traveller us
9
Thoroughly enjoyed my stay at the Southcrest hotel
Pros:

Excellent Breakfasts, staff very helpful.

Cons:

N/A

2026-02-11 via Nuitee
C
carla-jean family_with_children gb
8
2026-02-11 via Nuitee
C
Carl couple gb
1
I wouldn’t recommend at all!
Pros:

The food and dining room was spot.

Cons:

The room was freezing. I had an oil heater for the room. There was barely any hot water. Single glazed window with a right breeze. Guests noisy, and when I contacted reception to complain nobody picked up for ages. Then I was called mate, and told I’m not normally on reception, brilliant mate.

2026-02-10 via Nuitee
T
Tina couple gb
7
2026-02-10 via Nuitee
B
Blackshaw solo_traveller gb
8
Pleasant stay
Pros:

Location and friendliness of staff

Cons:

Nothing

2026-02-08 via Nuitee
A
Amy couple gb
8
2026-01-30 via Nuitee
P
Penn couple gb
7
Pros:

Pretty location and building, and great facilities

Cons:

Nothing really

2026-01-30 via Nuitee
D
Debra solo_traveller gb
5
Ok but needs updating
Cons:

Room 216 had a mouldy smell and wallpapaer coming off the wall

2026-01-30 via Nuitee
S
Sophie family_with_children gb
4
Pros:

Location

Cons:

Bed uncomfortable
Outdated decor
Leaking ceilings around the hotel

2026-01-29 via Nuitee
T
Teresa family_with_children gb
9
Great classy hotel in centre of Redditch.
Pros:

Most of it

Cons:

Wifi poor

2026-01-29 via Nuitee
L
Leah couple gb
5
Pros:

The staff

Cons:

Carpets and rooms really smelly. As wee the hall ways. A little rundown

2026-01-28 via Nuitee
J
Jayne couple gb
8
2026-01-28 via Nuitee
A
andre solo_traveller gb
7
2026-01-26 via Nuitee
L
lau couple gb
9
Pros:

breakfast, room

2026-01-26 via Nuitee
N
Nigel solo_traveller gb
6
2026-01-26 via Nuitee
S
stephen couple gb
10
2026-01-25 via Nuitee
P
Paul solo_traveller gb
6
2026-01-25 via Nuitee
S
Sue solo_traveller gb
10
Brilliant, would stay again
Pros:

It was well maintained and had lovely staff members they all made us so welcome

Cons:

Nothing

2026-01-22 via Nuitee
C
Christine solo_traveller gb
8
Comfortable
Pros:

The breakfast was good although first day some of the cooked breakfast was cold.
Room was clean and had things you would need.

2026-01-21 via Nuitee