Southcrest Manor Hotel, Best Western Signature Collection

Hotels
•
BW Signature Collection by Best Western
7.7 (2148 reviews)
Pool Bank, Southcrest , Redditch , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Cons:
Dirty bed sheets
Cold room

Categories

Cleanliness
6.58
Several mentions of dirty bed sheets and a need for a deep clean in the room.
Service
8.57
Staff were generally friendly and helpful, although some areas could improve under pressure.
Location
9.07
Many positive comments about the convenient and quiet location.
Room Quality
6.58
Issues with room maintenance and cleanliness, along with some rooms being difficult to access.
Amenities
7.08
Disappointment regarding the hot tub and general amenities being tired or poorly maintained.
Value for Money
8.07
Decent value but varied experience; some guests felt they expected more for the price.
Food and Beverage
8.07
Breakfast was generally praised, but the experience was marred by chaos at peak times.
Overall Experience
7.58
Mixed feelings; some guests had a good stay, while others experienced significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 04:27

Property Description

Awarded Safe to Trade and Visit England "We're Good to Go" Accreditation

Nestled within 10 acres of private lawns and woodland, the 4-star Southcrest Manor Hotel, Best Western Signature Collection is a tranquil retreat just minutes away from Redditch town centre. The hotel boasts free WiFi, parking, a Laura Ashley Tea Room, and a fitness suite.

Luxurious Accommodation and Dining

The stylish rooms feature flat-screen LCD TVs and modern décor, while the Laura Ashley Restaurant & Bar offers a delectable menu and delightful afternoon teas.

Health and Beauty Oasis

Indulge in Elemis treatments at the Health and Beauty Club, complete with a fitness suite, saunas, and a Hydrotherapy hot tub.

Experience the best of the Midlands with easy access to Birmingham, Warwick, and Stratford-upon-Avon. Book now for a serene stay at Southcrest Manor Hotel!

Important information:

The hotel has been awarded the Safe to Trade and Visit England Good to Go accreditation.

Dinner includes a 3-course meal from the Inclusive Dinner Menu, supplements may apply.

Cash payments are only accepted when presented with a valid credit/debit card that is available to pre-authorize. A GBP 20 per night pre-authorization fee will be applicable on check in.

The Hydrotherapy Hot Tub & Saunas are strictly pre-bookable only.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 12 years old stay for £15 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2148 reviews
Cleanliness: 6.58
Service: 8.57
Location: 9.07
Room Quality: 6.58
Amenities: 7.08
Value for Money: 8.07
Food and Beverage: 8.07
Overall Experience: 7.58
J
James • couple • gb
7
2026-03-06 • via Nuitee
N
Natalie • solo_traveller • gb
8
2026-03-04 • via Nuitee
B
Bev Stuart • family_with_children • gb
6
2026-03-03 • via Nuitee
J
Jo • couple • gb
9
Huge beds in the executive rooms, recommended restaurant, kind and friendly team
Pros:

We love the size of the bed in the executive rooms. They huge and we get a really good night's sleep. We think Southcrest's team are so lovely, from reception to dining room to housekeeping. They are really friendly, considerate, positive people who listen to you and remember you. The restaurant meals have also improved over the last year and we really enjoy eating our way around the menu. The soup is always an unexpected star of the show. Free parking is a bonus too.

Cons:

This is highly unusual as we stay at Southcrest Manor a lot, but we had to move rooms twice at the very start. Firstly, the main light in the room didn't work and there was an issue with bedding. In the second room the extractor fan didn't work, or the main light again. It was third time lucky for us, and we were relocated with no fuss. A small note regarding the menu in the restaurant: could there be more main salads, a buddha bowl, or hotpot/lasagne with vegetables rather than baguette? There was a couple of days when I didn't feel very well at all. My husband was kind enough to pick up breakfast from the breakfast room for me, but he had to navigate four staircases and several fire doors with it. We had asked if we could get room service but that wasn't an option - maybe that can be considered if people order 24 hours in advance? The only other negative thing is not having power points by the bed, and the pillows can still be a bit flat.

2026-03-03 • via Nuitee
B
Bev Stuart • family_with_children • gb
6
2026-03-03 • via Nuitee
S
Simerjit • solo_traveller • gb
3
2026-03-02 • via Nuitee
A
Amy • couple • gb
10
2026-03-01 • via Nuitee
J
Janice • family_with_children • au
10
Pros:

An enjoyable stay, all lovely sraff, excellent facilities and location

2026-03-01 • via Nuitee
H
Helena • extended_group • gb
10
Good value for money
Pros:

The food was excellent

Cons:

The spa could be renovated

2026-03-01 • via Nuitee
L
Lilyanna • couple • gb
2
Wouldn’t stay there again
Pros:

Location

Cons:

Unfortunately, our stay was extremely disappointing and far below what we would expect from a 4-star hotel.

The building and room were not clean. The carpets were visibly dirty and clearly needed hoovering. In our room we found four spiders, cobwebs that had not been dusted, mould in the shower, food stains on the curtains, and hairs present in the bathroom. The overall standard of cleanliness was unacceptable.

We also experienced an issue with no hot water. When we contacted reception, the night manager responded, “What do you want me to do about it?” This was unprofessional and dismissive. We had to suggest that alternative rooms be checked, and after checking several rooms, it appeared the issue was more widespread.

Breakfast was served cold and was not good value for money.

Overall, the hotel does not currently reflect 4-star standards. Each room clearly needs a thorough and consistent cleaning process, and customer service standards require significant improvement.

2026-03-01 • via Nuitee
H
Hayley • family_with_children • gr
5
It was ok but has the potential to be great.
Pros:

Comfortable bed, clean.

Cons:

Shower pressure was not good. The bathroom was a little tired and could do with an update.
The duvet inside the sheet was old and needed replacing.
Tea making machine was tucked away in a cupboard and I didn’t even see it until we were leaving, which was a shame.

2026-02-28 • via Nuitee
C
Chris • couple • gb
1
I wish I’d stayed at home.
Pros:

It’s close to Redditch hospital where I was having an operation

Cons:

There is no hot shower. I ran it for 18 minutes and and followed their instructions to run the bath tap hot first. It went lukewarm a couple of times then freezing cold again.

2026-02-26 • via Nuitee
D
Darren • couple • gb
8
2026-02-25 • via Nuitee
J
Jane • family_with_children • gb
2
Not as quiet and relaxing as we expected
Pros:

Staff were friendly

Cons:

Had to wait 20minutes to check in, no staff about and no answer from reception phone. Room vaw very noisy, had to get night manager to sort noise out on our second night! Sounded like constant macerator toilet. Light pollution in room from external lights which were on all night.

2026-02-25 • via Nuitee
D
Danny • family_with_children • gb
9
2026-02-25 • via Nuitee
J
John • solo_traveller • gb
9
Really super location, beautiful setting, friendly helpful staff, clean and comfortable room.
Pros:

Excellent value for money.
The location and ambience were excellent - a beautiful old manor house with remarkable grounds.
Room was vey clean and comfortable.
Breakfast was satisfactory.

Cons:

Nothing.

2026-02-24 • via Nuitee
J
James • family_with_children • gb
8
2026-02-23 • via Nuitee
D
Dinesh • family_with_children • gb
6
As stated above, we know what to expect when we stay again.
Pros:

We only used the hotel to stay overnight.

Cons:

The shower pressure was poor. The shower only has one screen & water easily gets on the floor. This seems to be the norm as we have stay at the hotel before.

2026-02-23 • via Nuitee
L
Lee • family_with_children • gb
5
Ok won’t return
Pros:

Good choice but cooked breakfast cold

Cons:

Noisy room ment to be a executive room small bed and very sparse

2026-02-23 • via Nuitee
B
Bargate • couple • gb
3
I’d hoped for better.
Pros:

House and gardens are lovely, rooms are unique and have character. The staff were lovely, and tried their best to help when things didn’t quite go to plan.

Cons:

It’s dated and in need of a refurb. Keys for door locks and my room didn’t seem to lock properly. Significant lack of hot water in the rooms for showers etc. Ordered room service two nights in a hotel own on the app they make you download, only for the order to not arrive.

2026-02-12 • via Nuitee