SureStay Plus Hotel by Best Western Highland Poughkeepsie

Hotels
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SureStay Plus Hotel by Best Western
7.8 (28 reviews)
3423 Route 9 W , Highland , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Business center
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Clean and comfortable
Decent price
Free breakfast
Updated and clean rooms
Good variety of food
Cons:
Sticky floors
No microwave
Bug bites during stay
Toll for location access
Slaming doors at night

Categories

Cleanliness
7.03
The floors were clean but the cleaning product used made them sticky.
Service
8.5
Staff provided good service during the stay.
Location
7.84
Location is accessible but has tolls for exiting.
Room Quality
7.49
Rooms were updated, but lack some amenities like a microwave.
Amenities
7.52
Basic amenities provided, but missing some essentials.
Value for Money
8.48
Decent pricing for the quality offered.
Food and Beverage
8.03
Good variety of food for a small breakfast.
Overall Experience
7.5
Experience was good, but concerns about cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:41

Property Description

Convenient Amenities
Enjoy free WiFi, buffet breakfast, and on-site business center at SureStay Plus Hotel.

Comfortable Accommodations
Relax in guest rooms with modern amenities like air conditioning, flat-screen TV, and coffee maker.

Great Location
Explore nearby attractions including Marist College, Vassar College, and Bardavon Opera House.

Book your stay at SureStay Plus Hotel by Best Western Highland Poughkeepsie for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.8
Based on 28 reviews
Cleanliness: 7.03
Service: 8.5
Location: 7.84
Room Quality: 7.49
Amenities: 7.52
Value for Money: 8.48
Food and Beverage: 8.03
Overall Experience: 7.5
R
Richard • couple • us
6
2026-11-13 • via Nuitee
A
Arcenio • extended_group • us
10
Clean and comfortable
Pros:

Everything

2026-11-12 • via Nuitee
A
Arcenio • extended_group • us
10
Clean and comfortable
Pros:

100

2026-11-12 • via Nuitee
H
Helen • solo_traveller • ca
8
Great value for the price
Pros:

Clean. Quiet. Friendly and helpful staff

2026-11-11 • via Nuitee
C
Calabretta • couple • ca
10
Would come back again
Pros:

Staff very polite and friendly

2026-11-10 • via Nuitee
S
Steven • solo_traveller • us
8
2026-11-06 • via Nuitee
A
Arcenio • extended_group • us
10
Pros:

Very comfortable

2026-11-06 • via Nuitee
G
gabriela • family_with_children • mx
7
2026-10-29 • via Nuitee
L
Ladislav • couple • us
9
2026-10-25 • via Nuitee
J
Jennifer • extended_group • us
10
2026-10-22 • via Nuitee
L
Louis • couple • us
8
Pros:

Quiet, close to town and thruway.

Cons:

Breakfast was poor.

2026-10-21 • via Nuitee
A
Asim • extended_group • us
1
Zero hospitality, 40-day response delay, and combative management.
Pros:

Nothing - Read my full review below.

Cons:

Zero hospitality, 40-day response delay, and combative management.

We booked 1 night (Sep 18–19) for 4 adults attending a 2:00 PM wedding.

July 30: I messaged requesting a 1:00 PM checkout.

September 8: The hotel took 40 days to reply with four words: “We can not approve that.”

When I tried to find a reasonable compromise:

Offered to pay extra: “not even with payment.”

Asked for the absolute latest checkout: “11:05 AM” (an insulting 5-minute extension past the standard 11:00 AM).

Asked for the manager’s name and contact: “I am the manager.”

To avoid leaving 4 dressed-up guests stranded hours before the wedding, I offered to pay in full for a second night. They were sold out for September 19.

With the hotel unable to provide either a late checkout or a paid room extension, I requested a cancellation exception. On September 17, staff claimed: “I will escalate this to my office. I myself do not have the authority to do so.”

They ghosted the issue for a month. When I pressed for an update in October, the entire response was: “They said no.”

A 40-day response lag, a sarcastic 5-minute checkout extension, zero willingness to accommodate paying guests, and dismissive one-line replies. Book anywhere else.

2026-10-16 • via Nuitee
M
Melanie • family_with_children • us
6
Pros:

It was a place to lay our head for the night.

Cons:

It was a bit run down, not very clean

2026-10-13 • via Nuitee
J
Julia • extended_group • us
7
Pros:

Fairly basic but overall good. Meets expectation for place to spend a few nights.

2026-10-12 • via Nuitee
D
David • solo_traveller • us
10
Staff was friendly and helpful
Pros:

Great for price. Clean, comfortable.

Cons:

Distant to center of town.

2026-10-12 • via Nuitee
M
Markus • couple • us
9
Pros:

Excellent location, comfortable, great staff, friendly and clean rooms

Cons:

There is room for improvement with the offered breakfast

2026-10-08 • via Nuitee
G
Gaffney • solo_traveller • us
9
2026-10-08 • via Nuitee
S
Steven • solo_traveller • us
8
2026-10-08 • via Nuitee
J
Joseph • solo_traveller • us
8
Very comfortable, great value.
Pros:

Room was large and comfortable. I wish there were a way to insulate against hallway doors slamming and the traffic on Route 9W outside the window, but I should've booked a room in back of the hotel. Overall, very nice.

Cons:

Milk alternatives at breakfast would have been helpful since I don't do dairy. Some fresh fruit. Wasn't crazy about the news being on TV during breakfast. But overall, it was nice to have breakfast available as part of the price.

2026-10-07 • via Nuitee
A
Andrea • family_with_children • us
5
Room smelled like smoke
Pros:

The staff was nice and helpful.
Coffee decent in morning

Cons:

The room smelled badly of smoke. Stains on carpets in hallways.

2026-09-17 • via Nuitee