The Crown London, WorldHotels Distinctive

Hotels
WorldHotels Distinctive
7.2 (5001 reviews)
152 Cricklewood Broadway, Cricklewood , London , gb

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Room upgrade
Friendly check-in staff
Convenient location
Cons:
Lack of hot water
Dirty rooms
Limited bar hours
High prices for amenities

Categories

Cleanliness
6.1
Multiple mentions of dirty rooms and unclean common areas.
Service
8.56
Generally friendly staff, but some negative experiences noted.
Location
9.1
Conveniently located near the city with good access.
Room Quality
7.06
Varied room conditions; some were noted to be humid and uncomfortable.
Amenities
6.09
Amenities like bar and restaurant not operating satisfactorily.
Value for Money
7.05
Guests felt prices were high relative to the service and amenities provided.
Food and Beverage
5.6
Poor food quality and limited offerings reported by guests.
Overall Experience
8.06
Mixed feelings; good upgrade but many significant issues affected overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:56

Property Description

Luxurious Accommodation
The Crown Hotel, located in London, offers 4-star accommodation just 4.8 km from Lord's Cricket Ground. Each room is elegantly furnished with modern amenities including a flat-screen TV and a private bathroom.

Convenient Facilities
Guests can enjoy the convenience of a fitness centre, private parking, and a restaurant on-site. The hotel also features free WiFi, a bar, and a sun terrace for relaxation.

Multilingual Staff and Nearby Attractions
With staff fluent in English, Spanish, Hindi, and Portuguese, guests can expect exceptional service and local area guidance. Situated near Paddington Station and London Zoo, The Crown Hotel is the perfect choice for your stay in London.

Book your stay at The Crown Hotel for a memorable and comfortable experience.

Important information:

Bookings for 6 rooms or more are subject to different terms and conditions.

The Hotel reserves the right to pre-authorize your card prior to arrival. If the card is declined, the hotel reserves the right to advise of this accordingly and request cancelation of the booking on day of arrival.

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.2
Based on 5001 reviews
Cleanliness: 6.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 6.09
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 8.06
A
Anne solo_traveller ie
10
2026-08-29 via Nuitee
T
Tiffany solo_traveller gb
10
2026-08-29 via Nuitee
J
Jimmy solo_traveller ae
6
2026-08-29 via Nuitee
P
Pallavi solo_traveller gb
5
2026-08-29 via Nuitee
D
Dr Yasser solo_traveller it
2
Worst hotel in 25 years of traveling
Pros:

Air conditioning

Cons:

Don’t ever stay in this hotel if you’re looking for peace of mind and decent stay!
Everything in the hotel is outdated! The carpet, the curtain, the painting, the drawer handles, the pillows it yellowish brown and too old!!
I had reported that the locker is locked. Waell opened! And I asked them to fix it 4 times in the 3 days I stayed in (to 4 different persons) and nothing happened!
Checking in was kind of strange! The employee insisted that the card machine is not working neither by inserting the card or by touch and she insisted to enter the 16 digit of my credit card on her computer system, including the expiry date and the CVC code!!
Who is doing this in 2026?
You simply put all the card detail details online physically.. how secure your system not to be hacked!!
Only one elevator is working, which means you wait for a long time till the elevator comes to you
One of the major problems as well that I have some changes in my flight it got canceled in the Airline put me again on it cochair Airline.. so I called the hotel five times within 24 hours different times of the day.. and only automated system reply you and I leave notes of the problem and I issue a ticket and I made it urgent and no one ever called me back.. and it’s try to keep calling back and back again and no one ever pick the phone or it never go to human being it just the weird AI system. They’re using to reply your call with option options to select from.
The only door can enter from is roughly 6 m height manual push glass door!! how can you push this hundred kilogram door along with carried luggage!!

2026-08-28 via Nuitee
G
Gillian couple gb
9
2026-08-28 via Nuitee
Y
yasemin couple gb
8
2026-08-28 via Nuitee
L
leonetti solo_traveller it
6
2026-08-28 via Nuitee
J
Juliet couple ng
7
2026-08-28 via Nuitee
J
Juliet solo_traveller ng
7
2026-08-28 via Nuitee
H
Hans family_with_children de
7
Es war ein guter Aufenthalt
Pros:

wir haben nicht im Hotel gefrüstückt

Cons:

W-lan Ausfälle im Zimmer 214

2026-08-28 via Nuitee
D
Danielle couple gb
1
2026-08-27 via Nuitee
B
Bella couple ng
10
Awesome
Pros:

Awesome

Cons:

Staff

2026-08-27 via Nuitee
P
Paul couple gb
7
2026-08-26 via Nuitee
F
Francesca family_with_children it
9
2026-08-26 via Nuitee
V
Vanessa solo_traveller gb
6
2026-08-26 via Nuitee
P
Patricia solo_traveller se
7
2026-08-25 via Nuitee
K
karima solo_traveller fr
8
Pros:

Emplacement idéal, bus a proximité de l'hôtel.

Cons:

Pas d'ascenseur pour monter a l'étage.

2026-08-25 via Nuitee
J
Jennifer solo_traveller us
9
Great stay, but the staff could be nicer
Pros:

The room was clean, and the bed was very comfortable. I did go to the bar, but I didn't eat at the restaurant. The restaurant staff were quite nice and helpful.

Cons:

The desk staff were pretty standoffish. I did get there about 2:45 for a 3:00 check-in time, and the desk person was obviously not willing to let me in 15 minutes early, so I went to the bar for a drink until it was after 3pm. When I checked out, the person was also not very friendly. And the elevator nearest my room was broken. The place didn't seem very busy, so I was kind of wondering why they didn't just give me a room near the elevator that did work. Everything about the staff just felt off.

2026-08-25 via Nuitee
T
Thomas couple us
5
best part was the staff
Pros:

breakfast was not good
coffee was good
I had free breakfast every day only eat once

Cons:

no a/c or didn't cool room
had to ask for a fan
toilet seat fell off
shower did not drain
hotel showed its age

2026-08-25 via Nuitee