The Crown London Hotel, Cricklewood North West London, WorldHotels Distinctive

Hotels
•
WorldHotels Distinctive
7.2 (4436 reviews)
152 Cricklewood Broadway, Cricklewood , London , gb

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Room upgrade
Friendly check-in staff
Convenient location
Cons:
Lack of hot water
Dirty rooms
Limited bar hours
High prices for amenities

Categories

Cleanliness
6.1
Multiple mentions of dirty rooms and unclean common areas.
Service
8.56
Generally friendly staff, but some negative experiences noted.
Location
9.1
Conveniently located near the city with good access.
Room Quality
7.06
Varied room conditions; some were noted to be humid and uncomfortable.
Amenities
6.09
Amenities like bar and restaurant not operating satisfactorily.
Value for Money
7.05
Guests felt prices were high relative to the service and amenities provided.
Food and Beverage
5.6
Poor food quality and limited offerings reported by guests.
Overall Experience
8.06
Mixed feelings; good upgrade but many significant issues affected overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:56

Property Description

Luxurious Accommodation
The Crown Hotel, located in London, offers 4-star accommodation just 4.8 km from Lord's Cricket Ground. Each room is elegantly furnished with modern amenities including a flat-screen TV and a private bathroom.

Convenient Facilities
Guests can enjoy the convenience of a fitness centre, private parking, and a restaurant on-site. The hotel also features free WiFi, a bar, and a sun terrace for relaxation.

Multilingual Staff and Nearby Attractions
With staff fluent in English, Spanish, Hindi, and Portuguese, guests can expect exceptional service and local area guidance. Situated near Paddington Station and London Zoo, The Crown Hotel is the perfect choice for your stay in London.

Book your stay at The Crown Hotel for a memorable and comfortable experience.

Important information:

Bookings for 6 rooms or more are subject to different terms and conditions.

The Hotel reserves the right to pre-authorize your card prior to arrival. If the card is declined, the hotel reserves the right to advise of this accordingly and request cancelation of the booking on day of arrival.

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 19.95 per day.

Location

Guest Reviews

7.2
Based on 4436 reviews
Cleanliness: 6.1
Service: 8.56
Location: 9.1
Room Quality: 7.06
Amenities: 6.09
Value for Money: 7.05
Food and Beverage: 5.6
Overall Experience: 8.06
S
Senem • family_with_children • gb
8
2026-02-14 • via Nuitee
R
Rochelle • couple • gb
10
2026-02-14 • via Nuitee
O
oluwatoyin • solo_traveller • us
10
2026-02-14 • via Nuitee
N
Nishanth • couple • gb
1
Pros:

Nothing

Cons:

I am writing to formally complain about the extremely distressing and unacceptable experience my wife and I had during our recent stay at Crown London Hotel, Cricklewood (WorldHotels Distinctive).

Upon arrival, we were initially allocated a room that was in a shocking and unhygienic condition. The room had a strong unpleasant smell, dirty plastic items and rubbish left on the desk, used toilet tissue on the floor, stains in the bathtub, a used towel on the floor, and thick dust throughout. It genuinely appeared as though the room had just been vacated and not cleaned before being given to us.

The receptionist herself was visibly shocked when she saw the condition of the room and sincerely apologised. She arranged a room change and informed us that we were being upgraded to a suite. At this point, we expected the situation to improve.

Unfortunately, the second room was even worse than the first.

Although it appeared presentable at first glance, we were immediately hit by a strong smell of dust. Within moments, we noticed that the room was heavily infested with flying insects. Hundreds of insects were present in every corner of the room, flying around continuously and landing on us. This was extremely distressing and made the room completely uninhabitable.

We recorded video evidence of this infestation and showed it to the receptionist, who was again shocked and left speechless. While she remained professional and helpful throughout, the fact that two separate rooms were in such appalling condition reflects extremely poorly on your hotel’s hygiene and quality standards.

To make matters worse, my wife suffers from severe dust allergies and has since been coughing and sneezing continuously as a result of this experience. Additionally, one of the insects flew into my mouth, which was both unpleasant and unhygienic.

This experience was far below any reasonable expectation. We booked your hotel expecting a clean, safe, and comfortable stay.

2026-02-12 • via Nuitee
D
de mello • couple • gb
10
Great spacious hotel and fantastic staff. We will definitely be staying again.
Pros:

Very comfortable and clean room

Cons:

N/A

2026-02-12 • via Nuitee
R
Richie • family_with_children • gb
9
2026-02-12 • via Nuitee
S
Sweeney • solo_traveller • gb
10
I had a very relaxing stay, the room was excellent, the staff in the hotel and bar were very helpful
Pros:

Location was upstairs, but the manager showed me how to get there in the lift which was brilliant.
The breakfast was excellent, and staff very helpful.

2026-02-12 • via Nuitee
A
Angela • couple • gb
9
Pros:

Everything about the property was good,easy to locate and friendly staff

2026-02-12 • via Nuitee
R
Rolando • solo_traveller • cl
5
No volvería
Pros:

Habitación amplia

Cons:

Mal servicio, mal desayuno, mala conexión con lugares de interés

2026-02-11 • via Nuitee
M
Mashal • family_with_children • gb
10
2026-02-11 • via Nuitee
A
Abdelmalek • couple • gb
8
2026-02-09 • via Nuitee
L
Laure • extended_group • fr
5
2026-02-09 • via Nuitee
J
James • couple • gb
8
2026-02-09 • via Nuitee
K
Karachev • family_with_children • be
1
Pros:

Nothing

Cons:

The hotel doesn't match the photos. The rooms are filthy, and the view from the windows is terrible. The glass is dirty, and the wind blows through every crack. Showering is impossible; the water flows very slowly. The manager promises one thing, but the customer receives something completely different. They promised a refund for the remaining nights, but only refunded one. TERRIBLE HOTEL.

2026-02-08 • via Nuitee
M
Mary • family_with_children • ie
7
It was a lovely stay
Pros:

It was just ok

2026-02-08 • via Nuitee
E
Eoin • family_with_children • ie
8
Very comfortable hotel in the heart of Cricklewood.
Pros:

Very comfortable room.

Cons:

Hotel restaurant was below par in terms of service and food.

2026-01-31 • via Nuitee
M
Modi • couple • gb
5
Scary
Pros:

Location

Cons:

The rooms and the fact you had to pay for parking and the parking facilities were poorly managed. Didn't look safe and people parked dangerously

2026-01-31 • via Nuitee
K
Kathleen • couple • ie
5
2026-01-30 • via Nuitee
W
Waqar • couple • gb
8
2026-01-29 • via Nuitee
W
Waqar • couple • gb
8
2026-01-28 • via Nuitee