General feedback indicates cleanliness issues across multiple reviews, with guests reporting dirty linen, towels, surfaces, and dust. Complaints about dirty bathroom items, mouldy coffee machine, and unwashed bed sheets were prevalent.
Service was a mix of positive and negative comments. While some guests praised the helpfulness of hosts and staff, there were also complaints about missed messages, unfriendly or unhelpful responses, and poor client service when addressing complaints.
Consistently highlighted as a major positive aspect across reviews. Guests appreciated the central location, proximity to key landmarks, public transport, and city center amenities.
Most reviews commended the spaciousness, modern conveniences, and accurate description of the rooms. Only a few mentions of minor maintenance issues were reported.
A mixed response on amenities, with some guests praising good facilities, wifi, and self-catering options, while others mentioned the lack of free parking, expensive timed parking, and absence of spa services.
Guests had varying opinions on the value for money. Some felt the price was justified by the central location and room quality, while others thought it was high for the services offered.
Positive feedback on breakfast and restaurant services, with only a few suggestions for more variety. No major complaints reported in this category.
Most guests had a positive overall experience and would recommend the hotel to others, despite some specific issues in cleanliness and service categories.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-04 14:09