Krystal Urban Aeropuerto Ciudad de Mexico

Hotels
8.8 (1089 reviews)
Javier Rojo Gomez, 630 , Mexico City , mx

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Nice food
Cons:
Cleanliness issues
Noisy rooms
Unreliable shuttle service

Categories

Cleanliness
8.01
Several reviews highlighted issues with cleanliness, including a dirty bathroom upon arrival.
Service
9.48
Most reviews praised the friendliness and helpfulness of the staff.
Location
9.52
Close to the airport and convenient for transportation.
Room Quality
8.47
Generally comfortable rooms, but there were reports of noise issues.
Amenities
8.5
Good amenities provided, but shuttle service reliability was questioned.
Value for Money
8.46
Some guests felt the pricing was high for the quality of services received.
Food and Beverage
9.01
Positive remarks about the restaurant and food quality.
Overall Experience
8.98
Despite some issues, most guests had a positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 13:33

Property Description

Convenient Location
Krystal Urban Aeropuerto Ciudad de México is conveniently situated just a short 15-minute drive away from Benito Juarez International Airport, making it an ideal choice for travelers seeking proximity and ease of access.

Modern Amenities
Guests can expect a comfortable stay with free WiFi, a well-equipped gym, and complimentary private parking. The rooms are thoughtfully furnished with cable TV, coffee makers, ironing facilities, and private bathrooms complete with a hairdryer, ensuring a convenient and relaxing experience.

Dining and Business Facilities
Indulge in delicious meals at Restaurant R1, open from 07:00 to 22:00, offering a convenient dining option for guests. Additionally, the hotel boasts a business center, catering to the needs of business travelers looking to stay productive during their stay.

Experience convenience, comfort, and excellent service at Krystal Urban Aeropuerto Ciudad de México. Book your stay now!

Important information:

The property has the Stay Safe & Clean Sanitary Certification

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.8
Based on 1089 reviews
Cleanliness: 8.01
Service: 9.48
Location: 9.52
Room Quality: 8.47
Amenities: 8.5
Value for Money: 8.46
Food and Beverage: 9.01
Overall Experience: 8.98
L
Luis Alonso • solo_traveller • mx
9
Bueno para estancias cortas si vas a conciertos
Pros:

Tienen servicio de cortesía de transporte ida-vuelta a conciertos en el estado GNP y también al aeropuerto
El desayuno es bueno

Cons:

Todo bien

2026-04-18 • via Nuitee
C
Carlos • solo_traveller • mx
10
Pros:

La regadera
Y la cama muy cómoda
Las almohadas ufff ricas

Cons:

Difícil decir

2026-04-17 • via Nuitee
D
Diana • solo_traveller • cr
10
Pros:

Servicio y atención, transporte al aeropuerto y estadio

Cons:

Pedí un platillo sin picante y siempre me lo dieron con picante

2026-04-16 • via Nuitee
K
Karla • solo_traveller • mx
10
Pros:

Que te llevan y traen al gnp y al palacio de los deportes

2026-04-16 • via Nuitee
• extended_group • cr
10
2026-04-16 • via Nuitee
J
Jose Arturo • solo_traveller • mx
10
Pros:

Las habitaciones muy limpias y comodas

Cons:

Creo que no hay nada que comentar ya son varias veces que me hospedó ahi y no he tenido ninguna incomodidad

2026-04-15 • via Nuitee
M
Matthias • couple • de
8
2026-04-15 • via Nuitee
S
Sandra Leticia • family_with_children • mx
10
2026-04-14 • via Nuitee
G
Guosheng • couple • cn
8
2026-04-14 • via Nuitee
R
Rosalba • couple • mx
9
2026-04-10 • via Nuitee
I
Isaac • solo_traveller • mx
10
2026-04-10 • via Nuitee
D
Dustin OSVALDO • family_with_children • mx
10
Transporte
Pros:

La atención e instalaciones

Cons:

Los horarios para la recolección y dejada al aeropuerto es limitada,

2026-04-09 • via Nuitee
C
Carmela • family_with_children • mx
5
Pros:

Comodo

Cons:

Ubicación área de México, con alto índice de criminalidad, no es seguro salir de noche ni solo

2026-04-09 • via Nuitee
R
Rebeca • extended_group • gt
3
Pros:

Eramos tres personas y no había toallas para todos

Cons:

Decía desayuno incluído y cuando bajamos a desayunar nos dijeron que no era para las tres personas si no solo un desayuno por habitación, y el desayuno que dieron estaba espantoso

2026-04-09 • via Nuitee
D
Duvan Felipe • solo_traveller • co
9
2026-04-09 • via Nuitee
M
Montemayor O. • family_with_children • mx
10
Muy buen servicio en general.
Pros:

Amabilidad

Cons:

Al ser la primera vez de nuestro alojamiento, no sabíamos q incluía transporte.

2026-04-09 • via Nuitee
L
Lezza Marcela • couple • co
9
2026-04-07 • via Nuitee
L
Laura • family_with_children • mx
10
2026-04-06 • via Nuitee
E
Eddy Alberto • family_with_children • mx
8
Pros:

La cama y el café

Cons:

Solo solicitar al restaurante que el servicio de café es costo como esta en el hotel y no en el restaurante y se tiene como autoservicio es mejor no poner vasos para que la gente sepa que es con costo, ya que en la habitación si hay un café muy bueno.

2026-04-05 • via Nuitee
R
Rodriguez • family_with_children • mx
10
Pros:

Buena ubicación para ir al gnp a algun concierto o evento.

2026-04-04 • via Nuitee