The Norbreck Hotel by Compass Hospitality

Hotels
Compass Hospitality
7.3 (2830 reviews)
Castle Road , Scarborough , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast options
Room quality issues

Categories

Cleanliness
6.45
The room was dingy and the bathroom needed maintenance.
Service
8.45
The staff were friendly and happy to assist.
Location
8.95
Great location with fantastic sea views.
Room Quality
6.45
The room had issues with heating and was in need of renovation.
Amenities
6.95
Limited amenities due to certain services being closed.
Value for Money
7.95
Good value given the location but disappointed with the breakfast.
Food and Beverage
5.45
Breakfast was extremely poor and did not meet expectations.
Overall Experience
7.75
While there were several issues, the value and location made it acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Beachfront Location
Enjoy stunning views of the beachfront and easy access to nearby attractions such as The Spa Scarborough and Scarborough Castle.

Comfortable Accommodation
Relax in well-equipped rooms with flat-screen TVs and private bathrooms, some offering picturesque sea views.

Delicious Dining Options
Start your day with a continental, vegetarian, or vegan breakfast before exploring popular points of interest like Scarborough Beach and Peasholm Park.

Book now to experience a memorable stay at The Norbreck Hotel by Compass Hospitality.

Important information:

Please note the following Group and long stay Policies:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per hour.

Location

Guest Reviews

7.3
Based on 2830 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.95
Value for Money: 7.95
Food and Beverage: 5.45
Overall Experience: 7.75
J
Jonathan solo_traveller gb
8
2026-07-11 via Nuitee
B
Barbara solo_traveller gb
1
2026-07-11 via Nuitee
D
darryl solo_traveller gb
3
Cons:

Very noisy not worth the money at all never again.

2026-07-11 via Nuitee
K
Kovalova solo_traveller gb
8
2026-07-10 via Nuitee
M
Maureen solo_traveller gb
8
Pros:

Excellent stay 👌

Cons:

The only problem we had in the extreme heat of late the window lock was broken and we were unable to let the Air in as it would not open ,I reported to the receptionist but the maintenance man was no available till we had left ,so the room did get quite hot.

2026-07-10 via Nuitee
A
Antonio solo_traveller gb
1
Pros:

Da paisagem

Cons:

Tudo

2026-07-09 via Nuitee
G
graeme couple gb
6
great location but the onstreet parking restrictions are bonkers
Pros:

breakfast very good in particular the sausages

Cons:

the whole place needs a freshen up it looks slightly unloved, also the on street parking is a complete joke

2026-07-08 via Nuitee
D
David solo_traveller gb
8
Pros:

Staff are exceptional, extremely friendly and helpful, location is good 😊

Cons:

Nothing

2026-07-08 via Nuitee
A
April Lea couple gb
10
Lovely place! Great views
Pros:

Great location and fantastic views

Cons:

No entertainment but they have a beautiful entertainment room, shame.

2026-07-08 via Nuitee
M
Martyn solo_traveller gb
8
2026-07-08 via Nuitee
G
Gav solo_traveller gb
2
Pros:

The view

Cons:

Very run down

2026-07-08 via Nuitee
M
Maddison couple gb
6
Great for the views, very basic so okay overall but only if you’re going to be staying 1 night I’d say.
Pros:

Reception staff was lovely when we arrived. We loved the views. Outside the hotel is beautiful, amazing views of the sea. Hotel was basic but did the job.

Cons:

It was the cleanest…bed was clean thank god but the bathroom had stains on the wall and also toilet blocked a bit before flushing.

2026-07-08 via Nuitee
M
Michelle solo_traveller gb
8
Pros:

Size of room & bathroom

Cons:

Carpeting

2026-07-08 via Nuitee
C
CAROL couple gb
5
Our stay was okay, we stayed for two nights. Probably would not stay any longer.
Pros:

Breakfast was adequate, could have been more choice for continental, as £12.00 for continental was too pricey for the choice. Staff were friendly and helpful. Location of hotel was good, with excellent views across the bay.

Cons:

The hotel seemed a bit tired and would benefit from being updated. The room we were allocated, although clean on the surface really needed a deep clean and decorating. Limited car parking spaces which you can only book when you check in. Also, the owners of the hotel chain had just changed their policy to charging customers £6.00 per day.

2026-07-08 via Nuitee
K
Kat couple gb
5
Unacceptable!!!!
Pros:

The sea view

Cons:

The fact that we paid nearly £170 for a room that was more of a less a hostel. I am extremely angry
It was dirty, stains everywhere, the sink was in the room, the toilet did not flush, the carpet was ripped and dirty. the fan in the room was thick of dust. the floor was uneven and felt like we would fall through the door. The sink tap did not turn off. The shower was vile, mould and stains all over. Someone had obviously punched a hole in the bathroom door and they have tried to cover with tap and paint.
If we were not in a rush to go to the gig I would of left and went somewhere else. It is highly unacceptable the cost of the room and the photos on line DO NOT represent the absolute horror you walk into. £170 for one night is expensive and I will be demanding a refund on this. I am honestly appalled by it

2026-07-07 via Nuitee
P
PAMELA couple gb
3
Overpriced
Pros:

Restaurant and bar area very tasteful

Cons:

Needs a total refurbishment of bedrooms and reception and lift
One cleaner was very rude told me I could make my own bed and collect clean towels from reception I have raised a complaint with Booking.com customer service but not heard anything back from them

2026-07-07 via Nuitee
P
Pickles solo_traveller gb
5
Pros:

Room was clean and reasonably nice. The 1 staff member i interacted with was nice

Cons:

Between the door and your room was very shabby. Expensive for what it was. Parking was a nightmare

2026-07-07 via Nuitee
L
Lynn family_with_children gb
6
Pros:

The view and the very pleasant gent who told us where to park, checked us in and served our drinks.

Cons:

That the poor man who met us and checked everyone in had to also then run to the bar to serve drinks. He was so pleasant with a smile on his face but he shouldn’t be on his own as he can’t be everywhere at the same time. Some things in our room were a bit shoddy and the bathroom wasn’t the cleanest, hardly any loo roll and hand soap dispenser wouldn’t work. The waterproof bed cover was also very badly stained.

2026-07-06 via Nuitee
L
Lindsay couple gb
3
2026-07-06 via Nuitee
D
Danielle solo_traveller gb
3
Pros:

Not far from where we needed to be

Cons:

The rooms where filthy i dont think its ever jad a dust over thick dust bits allover the floor someone left over wristband on the floor lamp with live wires hanging out also

2026-07-06 via Nuitee