The Norbreck Hotel by Compass Hospitality

Hotels
Compass Hospitality
7.3 (2769 reviews)
Castle Road , Scarborough , gb

Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast options
Room quality issues

Categories

Cleanliness
6.45
The room was dingy and the bathroom needed maintenance.
Service
8.45
The staff were friendly and happy to assist.
Location
8.95
Great location with fantastic sea views.
Room Quality
6.45
The room had issues with heating and was in need of renovation.
Amenities
6.95
Limited amenities due to certain services being closed.
Value for Money
7.95
Good value given the location but disappointed with the breakfast.
Food and Beverage
5.45
Breakfast was extremely poor and did not meet expectations.
Overall Experience
7.75
While there were several issues, the value and location made it acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Beachfront Location
Enjoy stunning views of the beachfront and easy access to nearby attractions such as The Spa Scarborough and Scarborough Castle.

Comfortable Accommodation
Relax in well-equipped rooms with flat-screen TVs and private bathrooms, some offering picturesque sea views.

Delicious Dining Options
Start your day with a continental, vegetarian, or vegan breakfast before exploring popular points of interest like Scarborough Beach and Peasholm Park.

Book now to experience a memorable stay at The Norbreck Hotel by Compass Hospitality.

Important information:

Please note the following Group and long stay Policies:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per hour.

Location

Guest Reviews

7.3
Based on 2769 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.95
Value for Money: 7.95
Food and Beverage: 5.45
Overall Experience: 7.75
C
Charles couple gb
8
2026-06-27 via Nuitee
C
Claire solo_traveller gb
7
Great location.
Pros:

Lovely hotel. Great location. Friendly staff.

Cons:

No air-conditioning. Rooms incredibly hot and uncomfortable on warm days.

2026-06-27 via Nuitee
C
Catherine family_with_children gb
8
the location of this hotel was perfect , fabulous views
Pros:

this is a lovely hotel, staff were friendly , our room was nice , beds were comfortable , couldn;t fault it
Lovely breakfast with plenty of choice
we even had a fan in our room

Cons:

we ran out of shower gel , and the coffee was a bit strong at breakfast

2026-06-27 via Nuitee
L
Louise couple gb
10
Great couple of days at the norbreck hotel
Pros:

Great location. Very welcoming and all the staff were lovely and friendly. Clean room.

Cons:

Nothing

2026-06-27 via Nuitee
A
Anonymous solo_traveller gb
5
Average
Pros:

Location. Comfortable bed, Fluffy white towels

Cons:

Room wasn't that clean, scruffy curtains, ceiling all peeling in bathroom, dirty carpets, shower hose not long enough so couldn't get under shower. Dusty surfaces, kettle dirty

2026-06-26 via Nuitee
E
emily solo_traveller gb
6
Pros:

Good location, stunning views.

Cons:

Shower was terrible, no pressure. Bedding was stained. No vegetarian options for breakfast. Would've expected more for the price.

2026-06-25 via Nuitee
M
Mary solo_traveller gb
8
2026-06-23 via Nuitee
S
Sheila couple gb
3
Pros:

Also stopped on 21st see review there

2026-06-23 via Nuitee
J
Jessica couple gb
8
2026-06-23 via Nuitee
J
jamie solo_traveller gb
10
Very welcoming
Pros:

Scott on reception was very helpful.

Cons:

The hill back up from the open air theatre. But that's not the hotels fault

2026-06-22 via Nuitee
N
Norris solo_traveller gb
2
Standards have dropped at the Norb reck
Pros:

Location , and very good previous visits

Cons:

On arrival no electricity to the socketz in the room,as it was a Saturday we had to stay in our room waiting on an electrician to attend, he came and left at 5-30 pm and could not fix it , he strung an extension lead with 4 sockets on so we xould have power. Next it was time to get ready for a night out,got in the shower fine but the shower would not turn off,i messed arpund for 2 hours -45 minutes asking for assista ce to be told it is aSaturday night a d no one is available untill monday I eventually got it turned off by force and informed the desk,with just thankyou. We then could go out for our night out now 9-30pm ,outside onthe seats there were hotel residents sitting on seats that had been there all day drinking cans of beer and smoking canabis to be told they had been put up there as they were homeless a d they did not have keys to there rooms so had to stay outside untill late eve ving to be let in, this used to be a reallt good hotel but has dropped in standards a d not worth the money we paid and all the time trouble and effort we put in to help the situation , looks like they may have lost a frequent customer here .

2026-06-22 via Nuitee
S
Shewan solo_traveller gb
8
Pros:

Staff were friendly and helpful. Great view,we only stayed one night but would return and would recommend

2026-06-22 via Nuitee
S
Sheila couple gb
3
Beautiful views! And expected dated but not dirty!
Pros:

The view was lovely

Cons:

Filthy stopped on 19-20 and 21-22
When we arrived on 19th was told no twin so gave us a double booked 10mths ago we had to go and check that it was a double before the member of staff was u can have a single for free!! (Why was we not in a twin? Why did I need to go and check when they knew it was a double!!) when I moved the chair in the double it was thick dust behind it! When we came back we had a twin but the bathroom had dirty towels hung on the back of the bathroom door and talc all over the bathroom floor
When I was leaving and handed in my key I was asked to hang on as my balance was not paid and did I have proof the lobby was full of people!! I had paid and told him this and to take it up with booking.com who I booked with, and could not find the email as felt flustered! So he shouted it’s ok I have ur address!! How dare he treat me like that I was embarrassed and felt like I was being treated like a criminal!! Such as shame it’s in a lovely location but needs to be cleaned and updated! And needs air-con the guy who checked us in was helpful

2026-06-22 via Nuitee
M
Matt family_with_children gb
10
2026-06-22 via Nuitee
I
IAN solo_traveller gb
7
Pros:

On check in the guy was really helpfull, funny and knowledgeable about what was happening in town.
Top marks for realising my mates had checked in and were already in their room. He phoned and checked then gave me their room number.

Cons:

Could only open the smallest of small windows to get some fresh air. Great view from the room but couldn't "taste" the sea air/breeze because the big window wouldn't budge.

2026-06-21 via Nuitee
D
Daniel couple gb
10
Great nights sleep in the comfy beds and getting to see an amazing sun set and rise from the room over the coast line
Pros:

Brilliant sea views

2026-06-21 via Nuitee
N
Nichola solo_traveller gb
9
Pros:

Lovely views of the sea from our room.

Andrew was extremely helpful from beginning to end of our stay. We will definitely return soon.

Cons:

All positive

2026-06-21 via Nuitee
R
Rebecca solo_traveller gb
10
2026-06-20 via Nuitee
W
Woods solo_traveller gb
8
Pros:

I had a amazing room with a balcony that had stunning views out to sea

Cons:

Nothing to complain about

2026-06-20 via Nuitee
D
David couple gb
9
Only there for 1 night but found was very freindly nothing was to much trouble
Pros:

Staff very friendly and helpful. Room was clean

Cons:

It was on top of a hill.

2026-06-20 via Nuitee