The Norbreck Hotel by Compass Hospitality

Hotels
Compass Hospitality
7.3 (2536 reviews)
Castle Road , Scarborough , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast options
Room quality issues

Categories

Cleanliness
6.45
The room was dingy and the bathroom needed maintenance.
Service
8.45
The staff were friendly and happy to assist.
Location
8.95
Great location with fantastic sea views.
Room Quality
6.45
The room had issues with heating and was in need of renovation.
Amenities
6.95
Limited amenities due to certain services being closed.
Value for Money
7.95
Good value given the location but disappointed with the breakfast.
Food and Beverage
5.45
Breakfast was extremely poor and did not meet expectations.
Overall Experience
7.75
While there were several issues, the value and location made it acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Beachfront Location
Enjoy stunning views of the beachfront and easy access to nearby attractions such as The Spa Scarborough and Scarborough Castle.

Comfortable Accommodation
Relax in well-equipped rooms with flat-screen TVs and private bathrooms, some offering picturesque sea views.

Delicious Dining Options
Start your day with a continental, vegetarian, or vegan breakfast before exploring popular points of interest like Scarborough Beach and Peasholm Park.

Book now to experience a memorable stay at The Norbreck Hotel by Compass Hospitality.

Important information:

Please note the following Group and long stay Policies:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per hour.

Location

Guest Reviews

7.3
Based on 2536 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.95
Value for Money: 7.95
Food and Beverage: 5.45
Overall Experience: 7.75
C
Chantelle couple gb
10
2026-03-21 via Nuitee
J
Jane couple gb
5
Great location but needs work
Pros:

Location and views were lovely. Staff were nice and welcoming.

Cons:

No breakfast provided and only told day before - no money back offered.
The bathroom was tiny and the loo sit didn't fit properly so was very dicey using it.

2026-03-21 via Nuitee
C
Chantelle couple gb
10
2026-03-21 via Nuitee
K
karen couple gb
10
Lovely night away, Brilliant sea view room and view of castle
Pros:

The location

Cons:

Nothing

2026-03-19 via Nuitee
M
Margaret couple gb
10
2026-03-19 via Nuitee
A
Andrea couple gb
7
2026-03-19 via Nuitee
J
Jill solo_traveller gb
8
Perfect location. Good breakfast. Lovely sea views.
Pros:

Excellent breakfast.
Perfect location

Cons:

Entertainment was very loud. I could hear it in my room.

2026-03-18 via Nuitee
S
Samantha couple gb
10
Was absolutely stress free
Pros:

The view, staff

Cons:

It’s was brill thouout

2026-03-18 via Nuitee
K
Kelsey couple gb
5
2026-03-18 via Nuitee
C
Cawood couple gb
9
Enjoyed it and was what we wanted
Pros:

Breakfast was fine . But only available at weekends

Cons:

More available meals enjoyed

2026-03-18 via Nuitee
A
Ashleigh couple gb
7
Pros:

Location was great, staff very helpful, good value for money. Ended up with a room with a bath which was great. Lovely view and walk to town. Breakfast was ok, first day was only continental but second was hot due to a coach trip!

Cons:

First room had a flood in the bathroom so moved rooms - immediately which was good.

TV and lamp not working properly.

2026-03-17 via Nuitee
S
Sarah couple gb
9
Pros:

Nice friendly place

Cons:

Not a lot to choice in bar for me

2026-03-16 via Nuitee
E
Ellen couple gb
4
Cons:

Very disappointed this time...double room with Seaview was so tiny we had to squeeze past each other..toilet hand wouldn't work...junk in drawers from past guests...new staff not very talkative and grumpy ...I was standing looking out my window last night and seen a member of staff watching me from outside quite a few times whilst having a smoke...very intimating and weird to be honest...definitely won't be back.👎

2026-03-16 via Nuitee
K
Kate solo_traveller gb
8
Great value
Pros:

Welcoming and friendly staff, great views with breakfast, appreciated lift !

2026-03-16 via Nuitee
A
Anne couple gb
10
Pros:

Rooms are OK clean sheets bed comfortable staff great and breakfast good

2026-03-15 via Nuitee
A
Alison family_with_children gb
5
Amazing staff
Pros:

I travelled with my 2 sisters and recommended norbreck to my sisters for 1 night away, was very disappointed in the room one my sisters had booked which percifically asked for next to each other with her being very poorly with pancreatic cancer , was very saddened see her room mould and damp running down the walls and smelling horrible like sewers, there were also very heavy yellow stains on the bed sheets in the room., we had complained and the staff only had one other room available which was on another floor , in the end we had to pull a matress from another room and i had to sleep on the floor with the matress in my sisters room which wasn't very comfatable at all , we have got a refund which was very nice of norbrek to offer but it has now put my 2 sisters from coming to norbreck again due to the state of the room.and beds , I have been coming with yourself for years and do intend to come back again as I personally haven't had any problems in the past but would be great too see the room upgraded and beds more clean

Cons:

Please read above

2026-03-14 via Nuitee
C
Chris couple gb
9
Pros:

Location

2026-03-14 via Nuitee
T
Tracey couple gb
7
Cons:

Attitude of guy on reception, but he did get us plates for takeaway, first thought was rude, after booking double nobody thought too say one allocated was twin, moved rooms, it was cold and uncomfortable bed

2026-03-14 via Nuitee
S
Shirley solo_traveller gb
10
Absolutely fabulous
Pros:

Very clean and staff was unbelievable help in anyway there could

Cons:

There was nothing wrong with hotel or staff so friendly and helpful

2026-03-13 via Nuitee
M
Mark solo_traveller gb
9
2026-03-11 via Nuitee