The Norbreck Hotel by Compass Hospitality

Hotels
Compass Hospitality
7.3 (2456 reviews)
Castle Road , Scarborough , gb

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Packed lunches
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor breakfast options
Room quality issues

Categories

Cleanliness
6.45
The room was dingy and the bathroom needed maintenance.
Service
8.45
The staff were friendly and happy to assist.
Location
8.95
Great location with fantastic sea views.
Room Quality
6.45
The room had issues with heating and was in need of renovation.
Amenities
6.95
Limited amenities due to certain services being closed.
Value for Money
7.95
Good value given the location but disappointed with the breakfast.
Food and Beverage
5.45
Breakfast was extremely poor and did not meet expectations.
Overall Experience
7.75
While there were several issues, the value and location made it acceptable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 22:08

Property Description

Beachfront Location
Enjoy stunning views of the beachfront and easy access to nearby attractions such as The Spa Scarborough and Scarborough Castle.

Comfortable Accommodation
Relax in well-equipped rooms with flat-screen TVs and private bathrooms, some offering picturesque sea views.

Delicious Dining Options
Start your day with a continental, vegetarian, or vegan breakfast before exploring popular points of interest like Scarborough Beach and Peasholm Park.

Book now to experience a memorable stay at The Norbreck Hotel by Compass Hospitality.

Important information:

Please note the following Group and long stay Policies:

- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is nonrefundable and nontransferable.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs GBP 6 per hour.

Location

Guest Reviews

7.3
Based on 2456 reviews
Cleanliness: 6.45
Service: 8.45
Location: 8.95
Room Quality: 6.45
Amenities: 6.95
Value for Money: 7.95
Food and Beverage: 5.45
Overall Experience: 7.75
L
Lee couple gb
8
2026-02-14 via Nuitee
T
tasswar couple gb
4
Pros:

Nice room

Cons:

No body wash in toilet, staff not to kind and caring lack customer service

2026-02-14 via Nuitee
K
Krystal couple gb
10
Friendly staff
Pros:

Clean and tidy

Cons:

It was all nice

2026-02-11 via Nuitee
E
Emma couple gb
1
Never again !
Pros:

The place is an absolute shit hole the only good thing we’re the staff were lovely especially Declan who made it bearable for us !

2026-02-11 via Nuitee
P
Paul solo_traveller gb
10
2026-02-11 via Nuitee
C
Cathryn couple gb
7
Lovely staff
Pros:

The staff are really nice and eager to help. The view we had was amazing. The bed was comfy and there was plenty of tea and coffee should we have needed some. Cheap room so didnt expect a lot. Was worth the money. The bed was comfy with clean sheets. The bathroom was tidy and the towel were clean too

Cons:

The heating system made the most horrendous noise in the first room we had. Ended up moving to another room. Unfortunately the heating on this room was on full and the control didnt work so couldn't turn it down, ended up having to leave the window open all night. The hose for the shower head was too short and couldn't be adjusted. Im only 5 foot and it was too low for me.

2026-02-10 via Nuitee
S
Sheila couple gb
4
Cons:

Droning noise all through the night affected sleep lots of damp patches on the wall

2026-02-09 via Nuitee
P
Paul couple gb
3
We stayed 2 nights and the experience was horrendous. Noise from room above included shouting and crying. Dog barking an
Pros:

The staff especially Declan and the night porter who’s name I didn’t take were extremely helpful

Cons:

Noise from people above our room and the position of our room right next to staircase. All night was uncomfortable

2026-02-08 via Nuitee
A
Alison couple gb
10
2026-02-08 via Nuitee
T
Toni couple gb
4
Pros:

Very helpful and polite receptionists.
Great location.

Cons:

Dirty room. Spring sticking out the mattress. Tv didn't work. Smelled of dogs. No bar open. We asked to move rooms and Mark on reception was very helpful and sorted it for us straight away.

2026-02-08 via Nuitee
D
Dan A couple gb
9
Pros:

Staff very helpfull and friendly

Cons:

Un clear parking situation

2026-01-31 via Nuitee
M
Martin couple gb
8
Pros:

At this price you cant complain, clean, functional, breakfast was adequate.

2026-01-31 via Nuitee
S
Sherice couple gb
5
2026-01-30 via Nuitee
R
Rebecca couple gb
10
Just what I needed
Pros:

Lovely place and friendly staff members. The location and sea view is great.

2026-01-30 via Nuitee
L
Lisa couple gb
3
Dated hotel but friendly staff
Pros:

The view from the room was lovely. And the staff were very friendly

Cons:

The wind against the window was so loud I couldn’t sleep. The continental breakfast was inedible. There was nothing nice to have for breakfast. The step up to the window in the room was hidden so I fell and pulled the tendon on my finger.

2026-01-28 via Nuitee
K
Kim couple gb
7
2026-01-27 via Nuitee
R
Richard solo_traveller gb
7
2026-01-27 via Nuitee
J
Jan couple nl
8
Pros:

Goed eten

2026-01-27 via Nuitee
D
David Midgley couple gb
5
Pros:

Very good location with good views of the North Bay at breakfast

Cons:

The bathroom was cold and towel heater didn’t work

2026-01-26 via Nuitee
D
David couple gb
5
Disappointed
Pros:

Location

Cons:

Not been told this was a hotel which boarded homeless people.
Could not regulate the heat in the bedroom.
No cooked breakfast.

2026-01-26 via Nuitee