The Highland Hotel by Compass Hospitality

Room needed a wee bit of TLC in bathroom but it was very clean. The dining experience was terrible such that we left before ordering and ordered a Chinese takeaway. We felt that there was not enough staff to cope with the bus loads of tourists. We were offered water but no glasses arrived. Our neighbour diners food looked terrible and they confirmed the food was indeed terrible. Staff member appeared to tell our neighbouring diners that there would be a delay in them getting their deserts. At that point we decided to leave and find other option to be fed. We feel embarrassed about what the tourists must think about Scottish hospitality. This is in no way a criticism of the lovely and friendly staff. We actually feel bad for them. Parking was easily available. The hotel is truly a classic and could be a fantastic experience for foreign tourists who obviously loved the building but the owners should improve the services. This hotel seems to be a cost cutting place to stay in the itinerary of bus tour operators. A very sad reflection on the Scottish tourist industry but a deserved vote of confidence of the staff who operate at this hotel.

Some issues with kitchen in the morning, but continental breakfast was absolutely fine

We are two couples both in our late 70's and were nearing the end of our NC500 journey and therefore very weary. We checked in at approximately 16:15 and were given the keys to our rooms. However, the rooms were not cleaned from the previous occupants, consequently, we went to reception and reported the situation. The receptionist apologised for the inconvenience and offered us a free drink at the bar and assured us this would be dealt with promptly.Therefore, we waited in the lounge two hours, watching further travellers complaining about unclean rooms. Our rooms were not available until 22:00 and even then we helped to make the beds with clean linen. This whole episode caused us significant inconvenience, the hotel was not cleaned to expected standards.

Evening menu not available as no gas and also no cooked breakfast available. No phone call regarding this prior to check in

Maar: de ontvangst was ronduit beroerd. We hebben uren moeten wachten voordat de kamer werd vrijgegeven. De hele hal zat vol met wachtende mensen. Het schoonmaakpersoneel bleek 's middags voor het werk klaar was naar huis gegaan te zijn (arbeidsconflict of zoiets???). Wat dan stoort is dat de hotelmanager onzichtbaar bleef. Nog nooit zoiets meegemaakt. Als pleister op de wond kregen we het eten en het ontbijt gratis, dat dan weer wel. En ik moet zeggen dat het personeel dat er wel was z'n best deed.

Room cleaning and price

Got to the hotel room wasn’t ready and said it be 10 minutes or so I was fine with that had a pint 45 minutes later I had to go back and see if my room was ready as loads of people came in.

No complaints whatsoever.

The fact that I waited over 2 hours to check in whilst guests who had already checked in were coming down to complain about their rooms! No staff for maintenance or house keeping apparently! When I asked for a refund so I could book elsewhere I was told that was OK. Receptionist tried to put refund through and said it is pending but will be ok. Hadn't came through by the next day so phoned hotel and they said I'd need to do it through booking.con but it shouldn't be a problem. I waited almost as long to get through to customer services at booking.con and they said they would investigate and sent an email to the hotel to find out what happened. A week later I got an email from booking.con saying I wasn't getting the refund! I don't know who's worse to be honest but I won't be using booking.con anymore, using a different, more reliable app and certainly won't be going to Highland Hotel.

Very busy when bus parties are in.

No hot food cold buffet 1st night rin out ham and chicken roll no hot breakfast both morning second hight arrive to no food was informed something was may be available late
Was told on 1st night to get my own food if I wanted some hot.

Standard check in time is 4.00 and it was another hour before we could check in as none of the rooms were ready. No real apology from management (just left the receptionist to handle everyone). Could have offered everyone waiting a free drink at the bar but didn't. We saw the same issue during our stay.

Beetje vergane glorie. Hotel is aan een opfrisbeurt toe