The Highland Hotel by Compass Hospitality

The outside is in need of updating, painting and renovation work. Our room on the first floor was clean and tidy but the view from the window was appalling. The broken railings looked awful, a spoon on the floor and generally looked unkept. We booked half board, a big mistake, the evening meal was below average with less than good service. Breakfast was good however we were sat at a table laid for 1, we were quickly given cutlery but no napkin or cups. I asked for cups and that’s exactly what we got, just cups no saucers.
I discussed these concerns with the receptionist in the morning, who turned out to be the manager, she advised that the broken cup would be replaced and comments passed to the Chief.
Upon our return that evening nothing had changed.
Every room had a telephone - no it doesn’t.
The lift could not be called as the button didn’t appear to work on the first floor.
Friday afternoon, just outside the front door there was an ashtray full of cigarette ends and 2 used mugs which were still there on Saturday afternoon !
Saturday afternoon the bar had no wine, I suggested someone go to Tesco and that’s what happened!
Thank goodness for the amazing wine bar in the village where we went to celebrate a big birthday.
A totally unexpected experience at this hotel, the photos of the outside of the property are not recent.
The garden - the path is overgrown !
A once beautiful hotel in much need of love, money and time being spent on it.
A extremely disappointing experience for what should have been a great weekend celebrating.

Bathroom floor not clean , dinning experience was very poor - a lot of staff running around looking after coach party but ignoring rest of guests . Not a set table in sight. One girl started to get us a table cleared then vanished. No one gave us a menu we had to get one from another guest . Took ages to be served when it did come was very poor quality frozen fish with some reheated chips . Breakfast not much better again no clean table no staff serving, no tea in tea urn but breakfast items were at least hot .

Staff at breakfast were unhelpful and rude

The food was like a school meal, overcooked pasta, couldn't eat it, wouldn't recommend eating in, but it was pouring down and we'd travelled a long way so decided to eat in.

The food in the restaurant was of poor quality and service was poor. Food at breakfast was good but again service was poor

Three bus trips were using the Hotel at the same time as ourselves. Dining room crowded and noisy.

Total chaos at breakfast time poor service insufficient staff

Ouderdom van de kamer en het ontbijt.

Restaurangen - det var rörigt och personalen var ganska neutrala.

Nothing.

Too expensive for the type of accommodation that you can get and no water pressure in the shower.

Old. Clean but still dirty. Uncomfortable beds. Bland rooms. Weird smell in hallways. Lots of coach tour bus groups. We were over the kitchen vent so it was noisy and smelled like ham. Hot in the rooms.