Townhouse OAK The Platinum Studio

Hotels
•
OYO Rooms
7.7 (34 reviews)
24, Near E C O Park, Gate No 1, New Town , South Dundas , in

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Children allowed

Facilities

Air conditioning
Swimming pool
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Non-smoking throughout
Shared kitchen
Fire extinguishers
Television in common areas
See all facilities

Review Highlights

Pros:
Couples friendly
Good overall experience
Cons:
Location issues
Needs snag list to be completed
Poor cleanliness

Categories

Cleanliness
5.16
N0thing, everything was bad as mentioned.
Service
8.63
Standard service standard for a hotel of this rating.
Location
6.17
The location was a mentioned downside.
Room Quality
8.62
Standard quality for this hotel tier.
Amenities
8.65
Standard quality for this hotel tier.
Value for Money
8.61
Standard quality for this hotel tier.
Food and Beverage
8.66
Standard quality for this hotel tier.
Overall Experience
7.13
Over all experience was good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 17:30

Property Description

Luxurious Accommodations
Indulge in the comfort of air-conditioned rooms with modern amenities like flat-screen TVs and safety deposit boxes.

Convenient Location
Located just a short distance from major transportation hubs, making it easy for guests to explore the city hassle-free.

Delicious Dining Options
Start your day with a delicious continental or vegetarian breakfast, served fresh at the hotel.

Experience luxury and convenience at Townhouse OAK The Platinum Studio. Book your stay now for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.7
Based on 34 reviews
Cleanliness: 5.16
Service: 8.63
Location: 6.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 7.13
Y
Yash • solo_traveller • in
2
2025-12-11 • via Nuitee
C
Chaturvedi • family_with_children • in
9
Pros:

Over all experience was good

Cons:

The location

2025-12-05 • via Nuitee
S
Saurav • couple • in
7
Pros:

Best for couples

Cons:

Needs snag list to be completed

2025-09-30 • via Nuitee
D
Dr Indronil • extended_group • in
1
Its not a hotel first. Should stop hosting on your website
Pros:

Third grade hotel

Cons:

N0thing, everything was bad, remove from your listing

2025-08-31 • via Nuitee
A
ARVIND M GEHLOT • couple • in
10
2025-08-06 • via Nuitee
S
Srideep • young couple • in
8
Very good
2025-05-28 • via Nuitee
Y
Yogendra • family with young children • in
3
Not so pleasant
Pros:

Dirty linen, unacceptable written conditions, delayed checking.

2025-03-27 • via Nuitee
R
Raghib • young couple • in
1
A deeply disappointing stay marked by unprofessional service, misleading meals, and poor upkeep.
Pros:

Our stay was highly disappointing and fell far below expectations. While the property has a few redeeming qualities, the numerous issues we encountered overshadowed any positives. We will not be returning and cannot recommend this hotel.
Positives:
1) The hotel is conveniently located just a 3–5 minute walk from the main road, making it accessible for travelers.
2) The rooms are relatively large, though the bathrooms are notably cramped.
3) The rooftop swimming pool is a nice addition, though we did not use it due to other inconveniences.

Cons:

Major Concerns & Issues:
1) The staff displayed little to no knowledge of the hotel’s partnerships with booking platforms like Booking.com. Our reservation explicitly included a Full Board Meal Plan (breakfast, lunch, dinner), which we prepaid in full. Upon check-in, the hotel refused to honor this and demanded additional payment for meals. We reluctantly paid ₹1,840 for lunch and dinner for two adults. Booking.com’s customer service has assured assistance, but this reflects poorly on the hotel’s integrity.
2) The in-room fridge was broken. Shockingly, the reception informed us that none of the fridges in the hotel were operational. If this is the case, why are they provided at all?
3) The room and bathroom were poorly maintained, with a persistent unpleasant odor. The staff merely sprayed air freshener to mask the smell temporarily.
4) Staff were indifferent, unresponsive, and lacked basic courtesy. Examples include: Delivering food to our room while talking on the phone, showing zero professionalism, Denying simple requests like an extra chair, Failing to provide drinking glasses despite multiple requests (we waited hours).
5) Only a small shampoo/handwash was provided—no toothpaste, toothbrushes, or other essentials. Just one towel was supplied for two adults.
6) The meal costs were unreasonable. For instance, 4 pieces of puri bhaji cost ₹160, which is exorbitant for the portion and quality.
This hotel’s lack of professionalism, misleading practices, and poor upkeep made our stay stressful and frustrating. While the location and room size are pluses, the cons far outweigh the pros. Proceed with caution if booking here, and double-check all terms directly with the hotel to avoid surprises.
Note to Management:
Address staff training, transparency with booking platforms, and basic maintenance to improve guest experiences.

2025-03-06 • via Nuitee
A
Amber • review category business travellers • in
3
Very bad experience
Pros:

Nothing

2025-02-21 • via Nuitee
Ιrianna • family with young children • gr
2
Far from meeting booking's 4-star rating standards
Pros:

Only the location was okay, but we couldn’t stay due to hygiene issues.

Cons:

They provided us with a room that was not clean, it lacked clean sheets (even found a burned one), towels, shampoo/soap, toilet paper, and more...
We also requested to see other rooms and checked two more, which were in the same condition.

2025-02-17 • via Nuitee
T
Tejashree • family with young children • in
10
An Unforgettable Hotel Experience
Pros:

The food is really great and rooms are spacious and cozy. One of the best collections

2025-01-29 • via Nuitee
A
Anshuka • solo traveller • in
10
Comfort and Care
Pros:

The room was spacious, and the hotel maintained excellent hygiene standards

Cons:

NA

2025-01-28 • via Nuitee
K
Kanchan • solo traveller • in
10
Highly Recommend for Its Service, Comfort, and Location
Pros:

The decor, the food, the staff all trained well very polite. The most pleasant stay i ever had.

2025-01-26 • via Nuitee
K
Kalpit • solo traveller • gb
10
A worth recommended
Pros:

I have a good Stay. good location good ambience clean and good rooms staff is very good and corporative thank u for providing such a pleasant Stay

2025-01-25 • via Nuitee
K
Kailash • solo traveller • in
10
Incredible Quality at an Amazing Price
Pros:

Good hotel Good food Will come back again

2025-01-25 • via Nuitee
S
Shubhendu • solo traveller • in
10
An Exceptional Stay at an Exceptional Hotel
Pros:

All went very well and will be returning there often. The staff are good and care for the guests.

2025-01-24 • via Nuitee
B
Burhan • young couple • us
10
The Ultimate Place for a Relaxing Escape
Pros:

Big spacious room and equally excellent location. For us the most important factors were a quiet room

2025-01-24 • via Nuitee
E
Elson • family with young children • se
3
Poor
2025-01-23 • via Nuitee
B
Bhupendra • solo traveller • in
10
Service That’s Always Reliable and Warm
Pros:

I had the most get time at the stay. Thank you for having us there. In booking.com i found the hotel

2025-01-22 • via Nuitee
W
Wafiq • solo traveller • in
10
Great Ambiance and Superb Service
Pros:

Stay was safe & comfortable, quick service really appreciated. A big thanks to staff

2025-01-21 • via Nuitee