The Portman Ritz-Carlton Shanghai

Hotels
•
The Ritz-Carlton Company, L.L.C
8.9 (600 reviews)
1376 Nanjing Xi Road. , Shanghai , cn

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Clean rooms
Good food options
Cons:
Outdated room fittings
High prices
Limited amenities access

Categories

Cleanliness
8.65
The rooms were clean and well apportioned, but the presence of outdated fittings and issues like a lack of a coffee machine contribute to a lower score.
Service
9.65
Staff were very helpful and friendly, contributing significantly to the guests' positive experiences.
Location
9.65
Many reviews highlighted the excellent location as a primary positive aspect.
Room Quality
8.15
The rooms are noted as outdated and in need of renovation.
Amenities
8.65
While the hotel has good amenities, some offerings, like the spa access, could be improved.
Value for Money
8.15
Several reviews mentioned dissatisfaction with the pricing in relation to the quality of the accommodations.
Food and Beverage
8.65
The breakfast buffet received positive feedback, though there were some complaints about variety and unavailable items.
Overall Experience
9.65
Despite some negatives, guests generally enjoyed their experience and expressed intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:50

Property Description

Luxurious Accommodation and Fine Service
The Portman Ritz-Carlton, Shanghai offers luxurious accommodation with modern Chinese décor and stunning panoramic views of the Shanghai skyline. The attentive service provided ensures a comfortable and memorable stay for all guests.

State-of-the-Art Health Club and Dining Options
Guests can enjoy access to the Ritz-Carlton Fitness Centre, featuring both indoor and outdoor pools, a gym, and spa facilities for ultimate relaxation. Additionally, the hotel boasts two dining options, including Portman’s restaurant serving creatively crafted dishes and the Ritz bar & lounge for classic cocktails in a sophisticated setting.

Ideal Location for Shopping and Sightseeing
Conveniently situated along West Nanjing Road, guests have easy access to shopping, entertainment, and cultural attractions. With nearby subway stations and iconic landmarks like the Bund within a short drive, exploring Shanghai is effortless.

Book your stay at The Portman Ritz-Carlton, Shanghai for a luxurious and convenient experience in the heart of the city.

Important information:

According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CNY 120 per day.

Location

Guest Reviews

8.9
Based on 600 reviews
Cleanliness: 8.65
Service: 9.65
Location: 9.65
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 9.65
E
Ekaterina • family_with_children • ru
10
2026-03-09 • via Nuitee
J
Jacobo • couple • es
7
2026-03-05 • via Nuitee
M
Marina • solo_traveller • hk
5
Pros:

Location is very convenient, lots of restaurants nearby

Cons:

Very outdated and old

2026-03-05 • via Nuitee
A
Ailsa • family_with_children • gb
10
Great hotel with excellent service from all the staff
Pros:

Everything, especially the Club Lounge and the ability to eat breakfast and lunch and evening drinks in a quiet cosy environment. Attention from the maid was excellent - 10 checks per day, gifts and flowers left in the room along with personal notes. Excellent location for shopping and tourist attractions

Cons:

Nothing

2026-03-03 • via Nuitee
T
Tatiana • couple • ru
7
2026-02-25 • via Nuitee
J
Jiankun • solo_traveller • cn
9
深夜没有夜宵吃，有点饿
Pros:

环境优雅，餐食良好，前台服务很贴心，

Cons:

深夜抵达，酒店保留房间，应当早一点跟客人确认是否入住。

2026-02-25 • via Nuitee
J
Jason • solo_traveller • ca
9
2026-02-24 • via Nuitee
A
Ara • family_with_children • de
9
2026-02-24 • via Nuitee
E
Eva • extended_group • us
8
2026-02-22 • via Nuitee
J
Jiankun • family_with_children • cn
9
安静，档次高
Pros:

服务很好，员工素质很高，外籍管理层亲力亲为

Cons:

店内娱乐设施太少了，闲时无处可去

2026-02-22 • via Nuitee
M
Marco Martinez-Venturi • extended_group • nl
9
2026-02-12 • via Nuitee
L
Lu • family_with_children • nl
9
2026-01-31 • via Nuitee
E
elisa • couple • fr
10
Pros:

tout etait parfait

2026-01-30 • via Nuitee
A
Anna • couple • ru
5
Ну что же наше впечатление от отеля — не очень. Останавливаемся не первый раз в RITZ. Но с самого начала - момент заселе
Pros:

Расположение.

Cons:

Не понравились отношение на завтраках, как всё выглядело. Еда на подаче - «скидывалась» повторами в блюда. В а некрасиво, набросано.
Не хватало мест на завтраке, люди стояли в очереди на входе - ожидая столик. Тесно, не пройти.

2026-01-28 • via Nuitee
I
Igor • solo_traveller • si
9
2026-01-23 • via Nuitee
B
Bekzod • family_with_children • uz
8
2026-01-22 • via Nuitee
아퐁아퐁 • family_with_children • kr
8
Pros:

위치는 괜찮음.

Cons:

30년 넘어서 시설이 노후

2026-01-21 • via Nuitee
B
bassel • solo_traveller • ae
10
2026-01-20 • via Nuitee
K
Ken • extended_group • nz
8
2026-01-20 • via Nuitee
Y
Yi-Chin • solo_traveller • tw
10
從門口到內務接待所有人員，都全力幫助我解決問題，很感動～
Pros:

非常乾淨和舒適

2026-01-20 • via Nuitee