Dreamcatcher Hotel - Live the Dream of Santa Teresa

Hotels
8.6 (272 reviews)
1 km north of the Playa Carmen cross roads , in front of the superfresco , Santa Teresa Beach , cr

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
BBQ facilities
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Great beach location
Cons:
Room odors
Breakfast variety

Categories

Cleanliness
8.31
Some reviews noted issues with odors and ventilation.
Service
9.28
The staff was consistently described as helpful and friendly.
Location
9.32
Proximity to the beach was frequently praised.
Room Quality
7.77
Rooms were mentioned as needing renovation and improving ventilation.
Amenities
8.8
Good variety of activities, though breakfast and some amenities were lacking.
Value for Money
8.76
Mixed reviews with some feeling the price didn't match the reality.
Food and Beverage
7.81
Breakfast quality and variety received criticism.
Overall Experience
8.78
Overall a positive experience with specific suggestions for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:02

Property Description

Luxurious Amenities and Relaxation
Hotel Atrapasueños offers an outdoor pool and a spa and wellness centre, providing guests with the ultimate relaxation experience. The lush gardens with BBQ facilities are perfect for unwinding and enjoying the serene atmosphere.

Comfortable and Well-Equipped Rooms
Each air-conditioned room at Hotel Atrapasueños comes with a cable TV, dining area, and safety-deposit box. The private bathrooms are equipped with a shower and toilet, ensuring guests have all the comforts they need during their stay.

Convenient Services and Activities
Guests can take advantage of the shared terrace, tour desk, and laundry facilities at the hotel. Additionally, a variety of activities such as cycling, horse riding, and fishing can be enjoyed both on-site and in the surrounding areas. With free parking available, guests can explore the area with ease.

Book your stay at Hotel Atrapasueños for a truly unforgettable experience!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    Children from 2 years old to 5 years old stay for US$10 per person per night when using an existing bed.
    Children up to and including 4 years old stay for US$10 per person per night when using an available extra bed.
    Children from 5 years old to 11 years old stay for US$15 per person per night when using an available extra bed.
    Children from 12 years old to 17 years old stay for US$20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 272 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 7.77
Amenities: 8.8
Value for Money: 8.76
Food and Beverage: 7.81
Overall Experience: 8.78
M
maryline • extended_group • fr
8
Pros:

Situé du bon côté de l'avenue, très passante et bruyante, l'hôtel est relativement épargné du bruit de la circulation.
Le jardin ombragé autour de la piscine est magnifique. L'accueil y est chaleureux.
Très bon petit déjeuner

Cons:

Situé au rez-de-chaussée, notre logement était sombre. Nous étions obligés de laisser les lumières allumées toute la journée.
Pannes électriques répétées dans la nuit, ce qui réinitialisait le système des lumières qui se rallumaient en pleine nuit. Mais cela est biensûr pas de la faute de l'hôtel

2026-02-27 • via Nuitee
M
Maricruz • family_with_children • se
8
2026-02-26 • via Nuitee
A
Andras • family_with_children • hu
8
Pros:

Beautiful surrounding, close to the beach, very friendly and helpful staff

Cons:

We waited 90 minutes to get our breakfast, which wasn't a great quality

2026-02-26 • via Nuitee
L
Leona • extended_group • ca
6
We enjoyed our stay but would suggest the locks on the doors be checked as they didn’t work all the well. Breakfast was
Pros:

Location and staff

Cons:

Very clean and private

2026-02-25 • via Nuitee
A
Alcalde • family_with_children • fr
7
Bon emplacement pour aller à la plage.
Pros:

La taille de l'appartement, très bien équipé
La plage est proche

Cons:

Appartement donnant sur la route principale de Santa Teresa.
Beaucoup de bruit lié aux motos, voitures, camions, dommage car l'appartement est très bien mais on a du mal à se reposer.
Petit dej avec peu de choix.

2026-02-25 • via Nuitee
E
Enrique • family_with_children • us
8
2026-02-22 • via Nuitee
J
Juan • family_with_children • es
10
2026-02-13 • via Nuitee
M
Marcelo • couple • cl
9
2026-02-13 • via Nuitee
A
Alex • extended_group • ca
8
Pros:

breakfast, pool.

Cons:

wifi, cleanliness

2026-02-13 • via Nuitee
D
Denise • solo_traveller • it
8
Pros:

Staff pulizia letto comodo

Cons:

Troppo caro , piscine non pulitissime , grida di bambino dalle 7 del mattino .

2026-02-11 • via Nuitee
D
Deborah • solo_traveller • cr
8
Lovely place. a little pricey for what it was (i got a great discount though 😀).
Pros:

Great location, near everything. Quiet. Big rooms and beds. good sheets and great shower.

Cons:

The man serving the breakfast took out the rubbish bags. Then went straight to chopping the fruit - without washing his hands!!

2026-01-29 • via Nuitee
M
Marom • couple • il
10
Pros:

The hotel is excellently decorated in a tropical atmosphere.

Cons:

The internet only works in certain parts of the hotel.

2026-01-25 • via Nuitee
M
Maria Fernanda • family_with_children • cr
8
Pros:

La ubicación es excelente, a pocos pasos de la playa y muy cerca de restaurantes y supermercados. El desayuno incluido estuvo muy bien. Un gran plus es que cuentan con tomas para poder conectar el cargador portátil de vehículos eléctricos y aceptan mascotas. El área de la piscina estaba muy limpia y bonita. La habitación familiar estaba limpia y cómoda.

Cons:

Aunque la habitación estaba limpia, la habitación secundaria donde estaban las dos camas tenía un olor muy fuerte a moho. Solo nos quedamos una noche y se pudo tolerar, pero una estancia más larga no hubiera sido posible debido al olor.

2026-01-25 • via Nuitee
W
Walter • family_with_children • cr
3
Pros:

Excelente ubicación

Cons:

El desayuno estaba incluído pero muy malo el servicio; lento, limitado y mala atención. Más de 45min para tomar el pedido.
Muchas de las opciones no estaban disponibles, el café se acabó. Todo en la franja de horario que nos indicaron para tomar el desayuno.

2026-01-22 • via Nuitee
J
Jonnathan • couple • cr
10
Un lugar increíble, en una zona hermosa !!!
Pros:

Excelente ubicación, el hotel se encuentra inmerso en la naturaleza.
Pagamos Full Board y prácticamente tuvimos un Cheff privado; la comida estuvo espectacular.

2026-01-20 • via Nuitee
S
Susana • couple • cr
10
Pros:

Location to restaurants, supermarkets, and the beach is the best, and the pools were nice.

Cons:

The room was not dark enough at night. Was a back door holder on the floor that you can accidentally have a very bad moment.

2026-01-20 • via Nuitee
P
Paola • family_with_children • cr
9
Entorno tranquilo
Pros:

La atención del personal excepcional.
Francesca un verdadero sol.

Las habitaciones tienen todo lo necesario y está muy cerca de la playa.

Cons:

Para nómadas digitales tener en consideración un plan b. Aunque no fue responsabilidad del hotel, la zona se quedó sin Internet y eso dificultó el trabajo, tampoco había buena señal de datos celulares. Francesca hizo todo lo posible por solucionar, sin embargo, ya fue un tema de la zona.

El desayuno es poco, si sos de buen comer; quedarás con hambre. Me parece que no hay una buena relación precio-cantidad.

Habían varias cucarachas pequeñas, nada que afecte realmente, sin embargo, si sería oportuno que fumigaran las habitaciones periódicamente para evitar que se salga de control y se convierta en plaga.

2026-01-19 • via Nuitee
K
Karol • family_with_children • cr
9
Pros:

Está súper cerca de la playa y las instalaciones muy lindas.

Cons:

El internet no era bueno y la señal de TV no servía. Todo lo demás estuvo muy lindo.

2026-01-19 • via Nuitee
S
Sonia • extended_group • cr
9
2026-01-19 • via Nuitee
T
Titouan • extended_group • fr
10
Pros:

Accueil parfait. Chambre très propre et équipée. Wifi top. Vidéoprojecteur sur la terrasse, très sympa ! Piscine très bien et plage à 100 mètres au bout de l'hôtel. Très sympa ! Je recommande fortement.

2026-01-19 • via Nuitee