Hanoi Emerald Waters Hotel Valley

Hotels
9.5 (4394 reviews)
22 Lò Sũ , Hanoi , vn

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great service
Fantastic location
Cons:
Breakfast variety could be improved
Some rooms lack windows

Categories

Cleanliness
9.45
Most reviews mention the hotel being clean and well-maintained.
Service
9.99
Exceptional service highlighted by multiple guests, particularly Dave and Celine.
Location
9.46
Multiple reviews praised the fantastic location.
Room Quality
9.41
Described as modern, fresh, and comfortable.
Amenities
9.44
Breakfast buffet noted as extensive, though some minor improvements suggested.
Value for Money
9.4
Considered good value for the location and services offered.
Food and Beverage
8.95
Breakfast variety could be better; some suggestions made by guests.
Overall Experience
9.92
Overall positive experiences shared, with high satisfaction among guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 22:31

Property Description

Luxurious Accommodation
Indulge in comfort at Hanoi Emerald Waters Hotel Valley with air-conditioned rooms, flat-screen TVs, and modern amenities for a relaxing stay.

Exceptional Dining Experience
Savor a delicious buffet, à la carte, or continental breakfast each morning at our restaurant and bar, offering a delightful start to your day.

Convenient Location
Explore Hanoi's top attractions like Thang Long Water Puppet Theater and Hoan Kiem Lake, all just a stone's throw away from our hotel.

Experience luxury and convenience at Hanoi Emerald Waters Hotel Valley - book your stay now!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.5
Based on 4394 reviews
Cleanliness: 9.45
Service: 9.99
Location: 9.46
Room Quality: 9.41
Amenities: 9.44
Value for Money: 9.4
Food and Beverage: 8.95
Overall Experience: 9.92
C
Catherine couple es
10
Espectacular e increíble
Pros:

Todo fue fantástico, la verdad es que lo que dicen de que los vietnamitas son amables es pura verdad! El hotel y toda la acomodación fue perfecto

Cons:

No aplica, todo fue increíble

2026-06-06 via Nuitee
R
Ryan couple gb
8
2026-06-06 via Nuitee
P
Phoebe couple ph
10
Pros:

Our stay in Hanoi was truly outstanding, and much of that was due to the exceptional hospitality provided by Dave & his team. What impressed us even before we arrived was Dave’s proactive communication—he reached out several weeks ahead of our trip to discuss our request for an early morning check-in and thoughtfully presented multiple options that would be most convenient for us. This level of care immediately gave us confidence that we were in good hands. Throughout our stay, both Dave and his team were attentive, friendly, and always willing to assist with anything we needed, from local recommendations to ensuring our accommodation experience was as comfortable and seamless as possible. The property itself was excellent, and the location made it easy to explore Hanoi and experience the city's vibrant culture.

What truly set this experience apart was the level of service that continued even after our stay had ended. Dave and Tony went above and beyond by helping us transport our luggage to our next accommodation, which was incredibly helpful and greatly appreciated. Their kindness, generosity, and genuine dedication to guest satisfaction are qualities that are increasingly rare to find. In addition, the breakfast served at their sister company was exceptional—offering delicious food, excellent quality, and a wonderful start to each day. Every interaction reflected a commitment to hospitality that exceeded our expectations. Thanks to Dave, Eddie, Tony & the team, our (mini) honeymoon in Hanoi was not only comfortable and convenient but also memorable, and we would highly recommend this accommodation to anyone visiting the city.

2026-06-06 via Nuitee
S
Sid solo_traveller in
10
2026-06-06 via Nuitee
W
Wendaline solo_traveller gb
10
Hanoi Special Gem
Pros:

We have stayed at a sister hotel to this one.
The staff are friendly from the minute you get there. The rooms are lovely n clean. The beds and pillows are super comfy, we really wanted to take them home. Unfortunately there was no breakfast on site, so we went around the corner to another hotel.

Cons:

Nothing.

2026-06-06 via Nuitee
C
Catherine couple es
10
Increíble y perfecto
Pros:

Increíble el ambiente gente y el hotel
La gente es muy trabajadora pero en un buen sentido, volveré seguro

Cons:

Nada, todo fue perfecto

2026-06-06 via Nuitee
S
shoma couple jp
10
Pros:

ロケーションがとても良く、スタッフの気配りや対応がとても良かったです!
フライトが夜中だったこともあり、チェックアウト後もシャワーまで貸していただけました。おかげさまでスッキリして空港に向かうことができました。
とても良いホテルです!

Cons:

ありません!

2026-06-05 via Nuitee
J
Jonas couple de
7
2026-06-05 via Nuitee
M
Michał solo_traveller pl
1
Cons:

Karaluchy w pokoju

2026-06-04 via Nuitee
H
Hsiao Wen couple tw
10
超讚!推薦大家來
Pros:

服務很好
超級好
很健談
推薦很多地點~

Cons:

沒有

2026-06-04 via Nuitee
R
Rajiv extended_group us
10
Exceptional
Pros:

The staff was extremely welcoming and very helpful.

Cons:

The rooms were small, but for the price it was absolutely excellent

2026-06-03 via Nuitee
D
Dhaval family_with_children in
10
Absolute fun , very helpful staff and understanding.. would 100 % recommend
Pros:

Property is very clean and convenient very near to old quarter.

Cons:

Nothing to disklike

2026-06-02 via Nuitee
K
Kek CW solo_traveller my
9
Pros:

The staff here are very friendly and helpful! Location is near the lake.

2026-06-02 via Nuitee
Y
Ya-chun extended_group tw
10
Very comfortable, highly recommended!
Pros:

Friendly staff, cozy room and great location.

Cons:

No.

2026-06-02 via Nuitee
G
Giang Thang couple vn
10
Khách sạn rất tốt sẽ quay lại lần tiếp theo
Pros:

Tiện nghi, sạch sẽ, nhân viên thân thiện

Cons:

None

2026-05-31 via Nuitee
A
Alessandro solo_traveller it
9
2026-05-31 via Nuitee
H
Hamza solo_traveller nz
10
2026-05-31 via Nuitee
P
Peter solo_traveller gb
10
2026-05-31 via Nuitee
A
Alethea family_with_children nz
8
Great location, lovely staff!
Pros:

The staff were incredible. Nothing was too much trouble, friendly and expecting nothing from us. Very pleasant indeed.

Cons:

The room was much smaller and darker than it looked in the pics. Breakfast wasn't available, they rectified with the pricing - but it was a bit annoying. Crying baby one night and pneumatic drill every morning (there is nearby construction, perhaps next door). Seemed to be an old towel down at the door all the time, not sure why. But the location is so good that you can live with all that and the staff are absoluetly amazing.

2026-05-30 via Nuitee
S
Snehaaa solo_traveller in
10
Pros:

Great service from the staff. Very helpful to plan day trips and get recommendations.

2026-05-30 via Nuitee