Blu Atlantic Hotel and Waterparks

The staff were born helpful.
Amenities were not working
Service always took a very long time
The last day they refused to let us leave because they were unable to get in touch with someone to verify a payment we had made the previous days for $34

The structure is very attractive but with poor management, starting from the front, no warm reception for guests. They need improved on this.

Nice brand new hotel but issues OMG
The restaurant they don’t listen and screws up the order all the time
Nice restaurant menu but trust me they hardly have anything at all. Don’t look at the menu just ask what do you have
Food is a joke and no amenities no pool

New and very well laid out hotel. The room was very well put together.. comfortable and well thought out. However, the first room I got had a leak in the bathroom (which to their credit was changed immediately) but the second room had issues with the electricity tripping out every so often.

Also there was an issue with the details of my booking on their system, it eventually got resolved after a couple of days, but left me a bit frustrated. BLU Atlantic needs to sort out what they are advertising for on the various travel platforms.

All in all, it was a very pleasant stay, I would return. However, I think it is too early to be having issues as the ones I’ve mentioned above, they should be fixed!

This property charged me cash in American Dollars instead of New Zealand dollars. They refused to charge me the current official rate. They forced me to pay them in USD black market rate of 56.00 naira to a dollar. I have my receipt. There was no buffet as they had advertised. Breakfast was advertised for two people but they charged me for the 2nd breakfast. Hotel was clean, Bed was very comfortable. However. the rip-off unsuspecting customers because they will claim that their POS was faulty. They do not charge your card based on the international currency official rate. I am still waiting for Wotif to get my refund back from Blu Atlantic hotel. I needed them to refund me some money. I booked them using New Zealand Dollar but they charged me in USD. They also charged my laundry in USD. I do not recommend this hotel for the fact that they will rip-off another customer. So customers be ware. I regret using Blu Atlantic Hotel, I have spoken to my lawyers about them.. Customers pls sort out your rate with them at the reception before they check you into any room, Their tactics is very deceitful.

We booked 9 rooms and received confirmation. We were also asked to pay a few thousandsnin local currency to upgeade the 9th room and booked a 10th room while at the hotel. However, the night staff informed us when we returned that we only got confirmtation for 8 rooms. And requested that we pay more for the other rooms.

The hotel building and facilities are nice, but the staff completely ruined our experience. Initially, we were told that they could not find our reservation then they eventually found it. However, they could not give us keys to our room at check-in, so the porter had to use the master key to let us into our room with the promise that he would bring up our keys later, but he never did, even after I called down to the reception to request for them. The following morning, I was told that my room did not come with breakfast even though I was sure it did. After checking with whomever, the waiter then confirmed that our room did come with breakfast, but it could only be breakfast for 1, even though we booked the room for two adults. I asked to see the manager, but was informed that there was no manager on duty and they didn't know when the manager would arrive. After that, my wife and I quickly checked out, without having breakfast.