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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Family rooms
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Garden
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Pets allowed
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Lift / Elevator
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Laundry
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Luggage storage
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Express check-in/check-out
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Bar
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Fax/photocopying
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Private check-in/check-out
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Shared lounge/TV area
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Beachfront
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Outdoor pool - seasonal
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Kid meals
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Indoor pool
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Toilet with grab rails
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Emergency cord in bathroom
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
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Property Description
Stunning Sea Views and Leisure Club
Experience breathtaking sea views and relax in the leisure club with an outdoor swimming pool and bar. The perfect setting for unwinding and enjoying the coastal beauty.
Elegant Rooms with Modern Amenities
Stay in bright rooms with free WiFi, flat-screen TVs, and tea/coffee facilities. Many rooms offer balcony views of Bournemouth Bay, creating a comfortable and convenient stay.
Fine Dining and Full English Breakfast
Indulge in modern British cuisine at Fredrick's Restaurant, complemented by classic cocktails in the spacious bar. Start your day with a delicious full English breakfast before exploring the nearby beach and attractions.
Book now for a delightful stay at Bournemouth Carlton; Best Western Signature Collection.
For advance purchase rates and 2-night getaway rates:
The credit card you have reserved and paid for this reservation with will need to be shown on arrival at the hotel. Failure to provide this could result in your reservation being canceled if you are not able to provide an alternative method of payment.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.
Location
Guest Reviews
Our suite was good, It was very roomy. The bathroom was exceptional especially the walk in shower. Especially the shower as I have issues getting in and out of the bath due to my arthritis.
It was a shame as there seemed to have been a leak from above since we last stayed in that room, The walls were showing evidence of it. Which was unfortunate and I felt sad because of it. and this needs to be addressed
Location and felt safe
The cigarette butts on the balcony and the people next door smoking weed
Nice inside
Needs the outside tidying up !!
Paint etc
Location was amazing.
Car parking was expensive £50 for 3 days per car As Genius member we should have had a free breakfast but the hotel said they could not see this on their portal. They said this was a booking.com issue and booking.com said soeak to the hotel. As a customer we should not be caught in the middle like this.The outdoor pool was out of use.
The location is excellent. Quite a decent hotel just in need of some tlc
Staff were pleasant but untrained and the bar staff were a bit clueless. The outdoor pool needs refurbishment.
The breakfast was ok but the hotel rates are high and breakfast was extra
We have stayed many times at this hotel but we're very disappointed this time. The room was dirty, the sink very unpleasant. To have your room cleaned you must scan the code in the room. We did it once as bins needed emptying and we were hoping for clean towels, bedding. Not sure this was done. Not a deep clean and still dusty. We will not be returning.
Nothing, anything that was 'nice' was over shadowed by the neglect of the room, pool, general facilities - maintenance and upkeep.
Extremely disappointing, particularly considering what we paid (+£1,160 for two rooms, three nights stay). The hotel was significantly below the standard portrayed in the booking.com photographs. Most concerning was the bathroom floor - when we stepped on the cracked flooring - brown liquid came up through the gaps, which was completely unacceptable and raised serious hygiene concerns. The pool was very cloudy (the hotel confirmed they had a broken filter - meaning dirt, grime and everything was just floating around... the second pool had with a rope sectioned off a part of the pool that was extremely dirty and poorly kept). The hotel generally felt very tired, neglected and in need of substantial maintenance. We documented the problems with photographs and raised them with the hotel. Despite formally complaining and pursuing the matter the hotel has failed to provide a proper response or resolution. Booking.com has also attempted to contact the hotel regarding our complaints without success. I am extremely disappointed, this hotel looks nothing like the photos, they will not acknowledge the issues and booking.com are unable to resolve without the hotel responding (emails and phone calls)
الموقع
الاثاث والمبنى قديم
We liked the location and the beds were comfortable.
Staff didn't have a record of our booking, they were not expecting us. When the two family rooms were eventually found for us we were told we were 'very lucky'...no sign of an apology for the confusion on their part. Once we had our key cards we went to 'our' rooms only to discover they were already occupied with people's belongings! This is a huge security risk, we could have walked in on people in the privacy of their room, or less honest people would have the opportunity to have stolen items from the people who occupied this room. After returning to reception and explained the rooms were already occupied the reply was 'they can't be'. We offered to take the staff up to the room to show them, and they looked again at the cards and realised we had been given the incorrect room number. When we eventually got to the correct rooms we had young children in buggies and were given rooms with no lift access to them. The bathroom was heavily stained with limescale. The outdoor pool was dirty and the lino at the bottom of the pool was damaged.
Nothing we arrived checked in rooms was horrendous filthy, floors filthy, door handles broken. The bathroom the entire bath was brown feaces all around the rim of toilet seat and hanging over the toilet brush, hair all around the bathroom, blood on the towel. I checked straight out
All of it, very dirty and I felt very unsafe. As a woman with young children, there was immigrants in hotel on top floor.
I checked in and within a hour checked out, ruined my kids break away! Drove 3 hours from Birmingham. Paid £20 parking, for nothing. Waiting for a refund.
The view from the room was amazing. Staff was friendly enough.
The room wasn't clean, even though we had to wait to check in because it wasn't ready. When we ordered full house keeping, it still wasn't done, which resulted us having to go down every time to get fresh towels etc.
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