Bournemouth Carlton Hotel By Sunday

Hotels
•
Sunday
7.4 (2370 reviews)
East Over Cliff , Bournemouth , GB

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good amenities
Cons:
Room quality issues
Cleanliness concerns
Limited food options

Categories

Cleanliness
6.86
Some reviews mentioned dirty windows and unvacuumed carpets.
Service
8.33
Multiple reviews highlight friendly and helpful staff.
Location
8.87
Location received consistent praise as great and convenient.
Room Quality
6.32
Rooms noted as tired and in need of updates; some were clean but basic.
Amenities
7.35
Amenities like pool and gym were enjoyed, but some areas need repair.
Value for Money
6.81
Some reviews suggested prices could be lower given the state of the hotel.
Food and Beverage
7.86
Breakfast received mixed reviews but overall decent.
Overall Experience
6.83
Overall experience varied; solid location and staff, but room conditions impacted ratings.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:58

Property Description

Stunning Sea Views and Leisure Club
Experience breathtaking sea views and relax in the leisure club with an outdoor swimming pool and bar. The perfect setting for unwinding and enjoying the coastal beauty.

Elegant Rooms with Modern Amenities
Stay in bright rooms with free WiFi, flat-screen TVs, and tea/coffee facilities. Many rooms offer balcony views of Bournemouth Bay, creating a comfortable and convenient stay.

Fine Dining and Full English Breakfast
Indulge in modern British cuisine at Fredrick's Restaurant, complemented by classic cocktails in the spacious bar. Start your day with a delicious full English breakfast before exploring the nearby beach and attractions.

Book now for a delightful stay at Bournemouth Carlton; Best Western Signature Collection.

Important information:

For advance purchase rates and 2-night getaway rates:
The credit card you have reserved and paid for this reservation with will need to be shown on arrival at the hotel. Failure to provide this could result in your reservation being canceled if you are not able to provide an alternative method of payment.Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 2370 reviews
Cleanliness: 6.86
Service: 8.33
Location: 8.87
Room Quality: 6.32
Amenities: 7.35
Value for Money: 6.81
Food and Beverage: 7.86
Overall Experience: 6.83
D
Dellow • couple • gb
5
Fair. Didnt use dining facilities.
Pros:

Large room and bathroom.

Cons:

Needs refurbishment. Could not plug in sleep apnia m/c beside bedside as electrical points still had old fashioned round pins so hotel supplied extension lead which had to be strewn across the room. Needs updating. No internet points either. You have to pay for parking which was not advertised. TV too small for size of room. Bath was high to step in, so beware. Long walk down to beach from cliff top but you can walk a further 15/20 mins into town where it is lower.

2026-10-16 • via Nuitee
B
Becky1989 • family_with_children • at
5
2026-10-16 • via Nuitee
C
Chris • couple • gb
6
My wife and I didn't spend a lot of time in the room and we didn't eat at the hotel so it was OK.
Pros:

The location was excellent. The view out to sea was great. It was a very quiet area. The bed was comfortable.

Cons:

The details stated there was parking. It didn't state that it would cost £20 for the first day and £15 for the subsequent day.
The carpet in the entrance hall was badly stained. A poor first impression. The room did not get serviced unless you booked it the day before consequently we didn't have coffee on the second morning. The water pressure in the bathroom was pathetic.

2026-10-16 • via Nuitee
S
Sarah • couple • gb
5
Unpleasant
Pros:

Location, rooms.

Cons:

2 single beds were joined to make a double - uncomfortable for me and my partner
The reception staff weren’t very friendly or helpful. The man that changed our room was helpful and kind.
The Car parking prices were ridiculous
The sauna wasn’t working the day we arrived
I didn’t have a very pleasant - what was supposed to be my birthday weekend

2026-10-16 • via Nuitee
D
Deborah • family_with_children • gb
6
Pros:

Staff in restaurant very good

Cons:

Tired looking needs updating

2026-10-15 • via Nuitee
L
Langstaffe • solo_traveller • gb
8
Pros:

Just a great place ro stay

Cons:

Having ronpay an additional £20 to use their car park.

2026-10-14 • via Nuitee
L
Lorna • couple • gb
10
Excellent hotel
Pros:

We didn't eat breakfast at the hotel, too expensive.
However, if it had been included in the price of the room at a smaller charge that would be fine.
The location of the hotel was fine, liked the walk on the path down to the pier, loved all the decorations along the path.

Cons:

Reimbursement of car park charges would be good

2026-10-13 • via Nuitee
J
Jayne • solo_traveller • gb
10
2026-10-12 • via Nuitee
A
Anthony • solo_traveller • gb
10
Pros:

Staff, food and room were excellent. Would definitely go back. View from our room was beautiful.

Cons:

There was nothing we didn't like.

2026-10-11 • via Nuitee
N
Nobes • family_with_children • gb
5
2026-10-07 • via Nuitee
G
Gemma • couple • gb
8
2026-10-07 • via Nuitee
F
Finnegan • couple • gb
8
There seemed to be a lack of female staff front of house this time, I found the atmosphere sad.
Pros:

Our suite was good, It was very roomy. The bathroom was exceptional especially the walk in shower. Especially the shower as I have issues getting in and out of the bath due to my arthritis.

Cons:

It was a shame as there seemed to have been a leak from above since we last stayed in that room, The walls were showing evidence of it. Which was unfortunate and I felt sad because of it. and this needs to be addressed

2026-09-17 • via Nuitee
D
Dissanayake • solo_traveller • gb
10
2026-09-16 • via Nuitee
A
ADRIAN • solo_traveller • gb
8
We always come to this hotel
Pros:

Location and felt safe

Cons:

The cigarette butts on the balcony and the people next door smoking weed

2026-09-16 • via Nuitee
L
Lesley • solo_traveller • gb
5
2026-09-14 • via Nuitee
T
Ted • couple • gb
8
Pleasing but check in time to late !!!!
Pros:

Nice inside

Cons:

Needs the outside tidying up !!
Paint etc

2026-09-14 • via Nuitee
L
Lesley • solo_traveller • gb
5
2026-09-14 • via Nuitee
L
Lesley • solo_traveller • gb
5
Pros:

Location was amazing.

Cons:

Car parking was expensive £50 for 3 days per car As Genius member we should have had a free breakfast but the hotel said they could not see this on their portal. They said this was a booking.com issue and booking.com said soeak to the hotel. As a customer we should not be caught in the middle like this.The outdoor pool was out of use.

2026-09-12 • via Nuitee
P
Phil Styles • solo_traveller • gb
6
Pros:

The location is excellent. Quite a decent hotel just in need of some tlc

Cons:

Staff were pleasant but untrained and the bar staff were a bit clueless. The outdoor pool needs refurbishment.

2026-09-10 • via Nuitee
L
Lesley • couple • gb
4
Good location but felt unwelcome and will not be returning
Pros:

The breakfast was ok but the hotel rates are high and breakfast was extra

Cons:

We have stayed many times at this hotel but we're very disappointed this time. The room was dirty, the sink very unpleasant. To have your room cleaned you must scan the code in the room. We did it once as bins needed emptying and we were hoping for clean towels, bedding. Not sure this was done. Not a deep clean and still dusty. We will not be returning.

2026-09-09 • via Nuitee