The Waverley Castle Hotel

Hotels
•
Bespoke Hotels
7 (1527 reviews)
Skirmish Hill, Waverley Road , Melrose , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Lift / Elevator
Fax/photocopying
Darts
Shared lounge/TV area
Front desk (limited hours)
Billiards or pool table
Free wired internet
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Comfortable beds
Beautiful hotel
Cons:
Musty smell
Damp rooms
Room size
Poor food quality

Categories

Cleanliness
5.39
Several complaints about musty smells and dampness in rooms.
Service
8.36
Generally positive sentiment about friendly and helpful staff.
Location
8.9
Great location for visiting the Scottish Borders and nearby attractions.
Room Quality
5.35
Multiple reviews indicated issues with room size, condition, and lack of maintenance.
Amenities
7.38
Some amenities were mentioned positively, but some were lacking.
Value for Money
6.84
Mixed feelings about the value considering the quality of food and room.
Food and Beverage
6.39
Breakfast options appreciated, but dinner quality was majorly disappointing.
Overall Experience
7.36
Mixed experience with both positives and negatives affecting the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 06:21

Property Description

Scenic Rural Retreat
Nestled within 5 acres of parkland between the Eildon Hills and River Tweed, The Waverley Castle Hotel offers a tranquil escape. The opulent building, surrounded by trees and sculptures, provides a picturesque setting for a relaxing stay.

Fine Dining and Relaxation
Guests can indulge in delicious meals at the Elidon Restaurant and unwind in the cozy lounges and bar. With en suite rooms equipped with modern amenities, including a TV and tea/coffee facilities, comfort is guaranteed.

Explore Historic Sites
Conveniently located near Melrose Abbey and Abbotsford House, history buffs will delight in the nearby attractions. For those looking to venture further, Edinburgh is just a scenic one-hour drive away.

Book your serene getaway at The Waverley Castle Hotel today!

Important information:

When booking 5 rooms or more, different terms and conditions will apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7
Based on 1527 reviews
Cleanliness: 5.39
Service: 8.36
Location: 8.9
Room Quality: 5.35
Amenities: 7.38
Value for Money: 6.84
Food and Beverage: 6.39
Overall Experience: 7.36
M
Michael • solo_traveller • gb
7
Fine for quick/short stay but not somewhere I’d bring the family or rush back to.
Pros:

Staff very helpful. I was due to arrive late but this was no problem. They were very polite and helpful.

Cons:

Outer decor/paintwork needs improved, it looked a bit tatty. Also breakfast finished at 9am on a Saturday. This seems excessively early. I’d expect breakfast to be served until 10 at weekends.

2026-03-18 • via Nuitee
C
clairedifiore • couple • gb
8
Good value for money
Pros:

Updated room. Very warm, clean and welcoming.
Bed was very comfortable

Cons:

The shower over the bath. Very poor pressure and temperature poorly controlled.
Would have preferred an electric shower

2026-03-12 • via Nuitee
M
Margaret • solo_traveller • gb
1
Worst stay in a hotel ever .
Pros:

2 staff nice Daniel and Yvonne

Cons:

Well I complained and was ignored. The following issues
1. Smell of faeces in corridor
2. No hot water. We even called staff up , they told us to run tap but after 15 min we gave up.
3. Shower unit fell off wall
4. Noise all night kept me and my 17 year old daughter awake. Chatting/ doors slamming etc from midnight onwards. We were told it probably was night staff moving luggage…
5. Dirty cups in room
6. Tour buses started engines under our window at 6:50am
7. Too hot, unable to turn down heating, thermostat broken. Temp approx 28 degrees all night.
8. We complained and staff told us to contact booking . Com. Then told they unwilling to look at our concerns.
9. Daughter had important day and was upset as she was tired as had no sleep and could not shower or wash hair as water cold.

2026-03-10 • via Nuitee
G
Gerald • couple • gb
1
CRAP
Pros:

NOTHING

Cons:

EVERYTHING

2026-01-20 • via Nuitee
M
Marcha • extended_group • nl
7
Prima
Pros:

Beetje oudbollig. Kamers zijn netjes. Gebouw en gangen wat achterstallig onderhoud. Mooie locatie.

2026-01-19 • via Nuitee
W
William • couple • gb
8
Won't be back
Pros:

Wide choice of food for breakfast.
Dinner selection extremely disappointing. Vegetables grossly overcooked. Roast sliced extremely thin and dried out, and Yorkshire puddings disgusting.

Cons:

As above. Would not recommend eating a meal here. Also main meal appearing before starter finished, too ready to get you in and out. Not a relaxing experience.

2026-01-19 • via Nuitee
S
Sue • couple • au
5
2026-01-16 • via Nuitee
D
Dan • solo_traveller • gb
5
2025-12-03 • via Nuitee
A
ashbert • couple • gb
10
2025-11-09 • via Nuitee
S
Sonia • extended_group • gb
8
Perfect
Pros:

We drove up from Warrington we were greeted at reception with a smile very polite and friendly offered us the menu for evening meal the value and food was exceptional

Cons:

Nothing really

2025-11-08 • via Nuitee
R
Ross • couple • gb
10
2025-11-07 • via Nuitee
J
John • extended_group • gb
7
2025-11-04 • via Nuitee
J
Jo • couple • au
7
2025-11-04 • via Nuitee
S
Sheila • couple • gb
7
2025-10-17 • via Nuitee
L
Linda • solo_traveller • gb
5
Pros:

Quiet

Cons:

Needs updating and painting.
Lots of wallpaper peeling . Smell musty

2025-10-17 • via Nuitee
S
Steven • couple • gb
7
2025-10-16 • via Nuitee
B
Bruce • couple • gb
4
2025-09-17 • via Nuitee
R
Russell • solo_traveller • gb
7
2025-09-15 • via Nuitee
I
Isabella • couple • gb
4
A bit disappointing.
Pros:

The breakfast was reasonably good although the sausages were a bit mealy.
Visiting Selkirk so ideal location for that.

Cons:

The room was on the ground floor and in the evening the tour buses parked outside our window so could not see anything. For privacy had to keep the curtains drawn.

The shower over the bath was very good but sprayed water everywhere, so floor was very slippy. I did ask for a walk in shower, when I booked on line, but obviously the hotel could not accommodate this.

2025-09-09 • via Nuitee
P
Petra • family_with_children • nl
10
2025-09-02 • via Nuitee