Imperial Hotel Gold Coast

Hotels
8.3 (4752 reviews)
Sea World Drive , Gold Coast , au

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Great location
Awesome pool
Buffet breakfast
Cons:
Cleanliness issues
Room service delays
Dated rooms

Categories

Cleanliness
6.8
Several cleanliness issues reported, including foul odors and unclean areas.
Service
7.8
Service issues noted, including the inability to provide an invoice and delays in room service.
Location
9.8
Positive sentiment about convenient location near restaurants and attractions.
Room Quality
7.8
General sentiment indicates rooms are dated with some maintenance issues.
Amenities
8.8
Facilities like the pool and breakfast received positive mentions, though some amenities were lacking.
Value for Money
7.8
Mixed feelings regarding overall value, especially in light of complaints.
Food and Beverage
8.8
Breakfast was highlighted positively, but variety at breakfast is noted as reduced.
Overall Experience
8.8
Overall experience was satisfactory for some, but significant issues were noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 06:35

Property Description

Luxurious Accommodations and Italian Craftsmanship

Imperial Hotel Gold Coast offers a truly opulent experience with lavish accommodations and exquisite Italian craftsmanship throughout the property. Every corner exudes luxury and sophistication, ensuring a memorable stay for every guest.

Award-Winning Dining and Wellness Facilities

Indulge your senses with the culinary delights at the award-winning restaurants or pamper yourself at The Beauty Room. Stay active and rejuvenated at the fitness & wellness center, providing top-notch facilities and services for your relaxation and well-being.

Exclusive Waterfront Location and Private Marina

Enjoy the picturesque waterfront setting of Imperial Hotel Gold Coast, with a private marina offering a unique experience. Immerse yourself in the beauty of the Gold Coast Broadwater while experiencing unparalleled luxury and service.

Experience the epitome of luxury and sophistication at Imperial Hotel Gold Coast. Book now for an unforgettable stay.

Important information:

You must show a valid credit card upon check in. This credit card must be in the same name as the guest's name on the booking confirmation.

Please note that a 1.8% charge applies when paying with a VISA, MasterCard, or JCB, and a 2.25% charge applies for American Express cards.

Please note that the spa area cannot accept guests under 16 years of age.

Please note that there are no refunds for mid-stay check-outs.

Guests must sign the property's T&C.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for AUD 45 per person per stay when using an available cot.
    People no matter the age stay for AUD 65 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 4752 reviews
Cleanliness: 6.8
Service: 7.8
Location: 9.8
Room Quality: 7.8
Amenities: 8.8
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 8.8
L
Lou4444 • solo_traveller • au
5
Pros:

Very comfortable bed, best shower I've had for ages, staff very friendly.
The pool area is still lovely.

Cons:

Oh dear, where do I start?
Having stayed here numerous times as Palazzo Versace, it was down to earth with a big bump in its new guise!
Everything has severely downgraded.
Any pretence at 5 stars has now disappeared, unfortunately.
The room is virtually bear apart from fixtures and fittings.
Not even a minibar.
No room service.
The quality restaurants have gone.
No concierge.
Sadly, it's just very ordinary now. It's such a shame 😕

2026-05-02 • via Nuitee
S
Scott • family_with_children • au
7
2026-05-02 • via Nuitee
N
Nisarahman • solo_traveller • au
9
Pros:

Concierge team was very friendly and helpful.

2026-05-02 • via Nuitee
K
Kathryn • solo_traveller • au
4
Pros:

Location and event venue. Parking was included.

Cons:

Sink in room was broken and there was a clump of hair in the shower. Hotel seemed old and not well maintained. A large area of the underground parking was used for storage.

2026-05-01 • via Nuitee
I
Ilker isaac • couple • au
10
2026-04-29 • via Nuitee
G
Gayle • extended_group • au
9
Excellent .. love coming here ..
Pros:

Room was nice and spacios ... Lovely shower pressure , comfortable bed ..

We would have like some room drinks to have in the mini bar

Cons:

Getting a little aged but we heard you are renovating as well...

Here to assist with any renovations you may require through fienza

2026-04-29 • via Nuitee
S
Saunders • family_with_children • au
9
2026-04-29 • via Nuitee
I
Ilker isaac • solo_traveller • au
10
2026-04-29 • via Nuitee
M
Monica • couple • au
10
Excellent and luxurious stay.
Pros:

It’s very classy and well maintained. You don’t get these kind of hotels anymore.
Best gym in all hotels I have stayed so far. It’s so well equipped that could put some private gyms to shame. The hotel should promote with more photos of the gym.

Cons:

We paid for a Deluxe suite with breakfast. Paying $5 for a 2nd cup of barista coffee at the buffet breakfast was not expected. How many cups of coffee could a patron drink that could break the bank ?

2026-04-28 • via Nuitee
D
Danina • solo_traveller • au
1
Pros:

Swimming pool

Cons:

Stuff was so arrogant and rude. The food was disappointing it was so depressing to stay at Imperial. we checked out one night earlier.

2026-04-28 • via Nuitee
L
Lynette • extended_group • au
10
Pros:

Such a beautiful place to stay. Loved the valet parking and concierge service. No hassle check in and staff were very friendly and helpful

Cons:

Only issue was finding a power point for the kettle.

2026-04-27 • via Nuitee
D
David • extended_group • au
9
2026-04-27 • via Nuitee
S
Suphie • couple • nz
7
2026-04-27 • via Nuitee
N
Nilu • couple • au
5
Not pleasant.
Pros:

Housekeeping were very unprofessional, opened our door to service without knocking the room at 9am on a Sunday, then when asked to service our room that afternoon, cleaners raising their voice and questioning us paid guest why we didnt allowed cleaner to service at 9am. A room should not be serviced at 9am unless specifically asked. On holidays resting, not up at that hour.

Cons:

Housekeepers, in room dining. They need professional training, how to speak with guests.
They need manners.

2026-04-27 • via Nuitee
L
Laurenjboyd • family_with_children • au
9
Exceptional stay.
Pros:

It was exquisite from start to finish.
Beautiful details in every aspect of our stay, gorgeous furnishings, the views where so pretty and the staff were friendly and kind.

We had a delicious breakfast. Rainy so mo swim, but the pool looked amazing.

Definitely an experience to remember.

Cons:

I cannot fault a thing.

2026-04-27 • via Nuitee
S
Sharon • couple • au
9
Pros:

Great location

2026-04-27 • via Nuitee
H
Harshdeep • solo_traveller • au
10
2026-04-26 • via Nuitee
L
Laurelle • solo_traveller • au
2
Pros:

Pool in the condomonium was good.
Entry foyer was very grand.

Cons:

Arrived with my family of 5 people. Paid $2000 with $1000 held for one night stay in a 3 bedroom unit with a pool. Arrived at the hotel no valet to greet us or give us any directions or help with our luggage. Walked inside to book in while my husbane waited in the car with the family.
On entering there were 4 reception desk with no staff at any of the desks, had to flag down a waiter who went out the back to find someone to serve me. In the mean time my husband waiting in the car got rudely beeped by a car behind him. We had to then drag all our luggage threw the reception area past the common pool area and up steps to get to our room. On going to bed the outside pool filter outside our bedroom started loudly beeping. The staff did get the beeping to stop but if they hadn't been able to fix the issue had bought with them 6 packets of ear plugs to give us so we could have slept thru the noise. I found our unit very big but very dated. This hotel has all the bling on entry and in the website pictures but the services and hotel are definitely up to the standard of other hotels I have stayed at. I would never recommend or stay here again.

2026-04-26 • via Nuitee
B
Bethany • couple • au
5
I wouldn’t stay again but glad it’s very a renovation. It needs it! Shouldn’t be able to still advertise as a 5 star. Th
Pros:

The staff were very friendly and accomodating .

Cons:

We were given a different room as the first had a musty smell and furnishings were so run down. The buffet was so poor. A carvery with one roast and looked so sparing on display. We have had it so many times over years so it was terrible. No Yorkshire puddings even though advertised

2026-04-26 • via Nuitee
D
Dan • solo_traveller • au
10
2026-04-25 • via Nuitee