Reina Roja Hotel Boutique

Hotels
•
Kavia Hotels
6 (8 reviews)
Calle 20, 298 Entre Avenida Cinco y Diez , Playa del Carmen , mx
antonio.vidal@corpover.com.mx

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Solarium
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Stylish rooms
Cons:
Dirty rooms
Roaches
Ongoing renovations affecting amenities and noise levels

Categories

Cleanliness
4
Mixed feedback on cleanliness, with mentions of dirt and roaches in some reviews.
Service
5.4
Service received varied feedback, with complaints about noise and lack of information about renovations.
Location
8.1
Location was highly praised by guests for its proximity to the beach and landmarks.
Room Quality
6.3
Rooms were described as spacious and stylish by some guests, but others mentioned deteriorated conditions and noise from renovations.
Amenities
4.5
Mixed feedback on amenities due to ongoing renovations affecting the pool and cafe services.
Value for Money
3
Guests expressed dissatisfaction with the value for money due to misrepresentation of facilities and ongoing renovations.
Food and Beverage
5.3
Food and beverage services received criticism for limited availability and poor quality.
Overall Experience
3.8
Many guests had negative experiences due to noise from renovations, misleading information, and subpar services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:22

Property Description

Luxury Oasis in the Heart of Playa del Carmen

Avant-Garde Design: Our modern and provocative building design, coupled with Pop Art conceptual decoration in each room, offers a unique and unforgettable experience.

Exclusive Amenities: Enjoy high luxury amenities such as American Breakfast, 2x1 on all Barista drinks, luxury in-room amenities, Wi-Fi, and more, all included in your stay.

Adults-Only Experience: Whether you're on a couple's retreat, with friends, or on a business trip, our "adults-only" hotel offers a unique and original experience for all guests.

Experience the vibrant lifestyle of Riviera Maya at Reina Roja and book now to indulge in our luxury amenities and services for a complete vacation experience.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Reina Roja Hotel Boutique in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.

Check-in and check-out hours:

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6
Based on 8 reviews
Cleanliness: 4
Service: 5.4
Location: 8.1
Room Quality: 6.3
Amenities: 4.5
Value for Money: 3
Food and Beverage: 5.3
Overall Experience: 3.8
F
Fernando • solo traveller • mx
9
Superb
2025-04-10 • via Nuitee
G
Gaby • young couple • mx
10
Exceptional
2025-04-09 • via Nuitee
G
Gabriela • review category business travellers • mx
10
Effective
Pros:

Location

Cons:

Access to rooms. Needed assistance a few times to unlock my room door.

2025-03-03 • via Nuitee
A
Ana • with friends • mx
3
Under restoration Adult Hotel
Pros:

The location was perfect! The rooms are very spacious.
Near the beach and night clubs.
The decoration is quite peculiar.

Cons:

The hotel is undergoing restoration because of a change of name and concept. They are doing restoration work and the noise starts at 8am and they don't warn you that they are going to drill and hammer. The cleaning cart makes a lot of noise because the floor is made of wood.

2025-03-03 • via Nuitee
M
Manuel • young couple • es
3
Avoid
Cons:

Dirty, roaches, fake
Citi view

2025-02-13 • via Nuitee
F
Fernando • review category business travellers • mx
1
Should have been informed by staff hotel was not under any circumstances comfortable to spend an entire week.
Pros:

Location was great, hotel was a bit deteriorated

Cons:

Staff should have mentioned the rooftop was under construction, in the morning there was hammering on the other side of the walls, that was very uncomfortable, annoying, nothing pleasant at all.

2025-01-27 • via Nuitee
O
Ovidio • young couple • ca
10
Exceptional
Pros:

Great

Cons:

Great

2025-01-12 • via Nuitee
B
Bruce • review category business travellers • ca
2
Completely Misleading & Disappointing - Avoid This Hotel! Do not prepay!
Pros:

The room was stylish,

Cons:

My stay here was an absolute disaster. The rooftop, including the pool, was completely under renovation with NO prior notice. Imagine my surprise when I arrived to find hammering and construction instead of relaxation! To add insult to injury, the cafe was only open for buffet service in the morning, the bars were closed, and I was told to make my own coffee when I asked for one from the cafe. Warped floors in the lobby and a hole in the floor near the cafe entrance.

The room itself was equally disappointing. Stained sheets, no safe, no fridge, and constant noise made for a miserable stay. I actually checked out early to save the rest of my trip somewhere else.

This hotel is seriously misleading and misrepresents its facilities. Avoid it at all costs until they finish renovations and get their act together!

2025-01-07 • via Nuitee