Festa Winter Palace Hotel

Hotels
8.6 (139 reviews)
Borovets , Borovets , bg

Children allowed

Facilities

Nightclub
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful staff
Clean and spacious rooms
Good price for value
Cons:
Limited food options
Outdated room amenities

Categories

Cleanliness
9.25
Guests praised the cleanliness and spaciousness of the rooms.
Service
9.75
The staff was exceptionally kind, helpful and welcoming.
Location
8.25
Standard quality for this hotel tier.
Room Quality
8.75
Room was fantastic, well-arranged with beautiful vintage furniture.
Amenities
7.75
The pool and spa were enjoyed, but the bar was not functioning.
Value for Money
9.05
Fair price for the quality of the hotel and its services.
Food and Beverage
7.25
Limited breakfast options and restaurant hours affected experience.
Overall Experience
8.75
Guests reported a very positive stay with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-11 05:21

Property Description

Luxurious 5-Star Festa Winter Palace in Borovets

Indulge in Relaxation at the Relax Centre
Unwind in the indoor pool, sauna, steam bath, and fitness facilities. Treat yourself to a variety of massages after a day of mountain adventures.

Elegant Rooms with Mountain Views
Enjoy spacious rooms and suites adorned with period furniture and rich fabrics. Step out onto your balcony to soak in breathtaking mountain views.

Culinary Delights and Beverages
Savor gourmet cuisine and selected beverages at 2 restaurants and 2 bars. Experience a taste of luxury during your stay.

Book your stay at Festa Winter Palace for a truly lavish experience amidst the beauty of Borovets.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People 12 years old and over stay for 50% of the adult rate per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is needed) and costs BGN 20 per day.

Location

Guest Reviews

8.6
Based on 139 reviews
Cleanliness: 9.25
Service: 9.75
Location: 8.25
Room Quality: 8.75
Amenities: 7.75
Value for Money: 9.05
Food and Beverage: 7.25
Overall Experience: 8.75
G
GABRIELA family_with_children bg
10
2025-11-14 via Nuitee
F
Filip couple bg
7
2025-11-11 via Nuitee
I
ivo family_with_children gb
10
Pros:

The staff was exceptionally kind, helpful and welcoming.

I was injured and they provided me with everything I needed.
Room was fantastic
They also helped with finding my lost luggage.

I highly recommend the place.
One of the best ive been to

2025-11-11 via Nuitee
family_with_children bg
9
2025-11-05 via Nuitee
family_with_children bg
9
2025-11-04 via Nuitee
L
Lilyana family_with_children bg
8
2025-11-03 via Nuitee
D
Desislava couple bg
10
2025-11-03 via Nuitee
N
Nadezhda couple de
10
Perfect price/quality ratio
Pros:

It is one of the best hotels I have visited with a fabulous atmosphere, staff and facilities. The apartment (a double deluxe) for extremely fair price for a 5 star hotel, was immaculately clean, spacious, and arranged with beautiful vintage furniture. Fairly comfi bed. Being between seasons (late October), the restaurant was working only till 8pm. Almost exclusively for us, they nevertheless arranged that we were served delicious meals. Perfect price/quality ratio.

Cons:

That we need to leave.

2025-10-23 via Nuitee
B
Benjamin couple ca
10
2025-10-16 via Nuitee
B
Bojidar couple bg
10
Pros:

Отношението и вежливостта на персонала.
Получихме повече от това, за което бяхме заплатили!

Cons:

Няма нещо, което да ни е направило недобро впечатление, а напротив! Очаровани сме!

2025-10-12 via Nuitee
A
Aneta family_with_children bg
8
Good value for money.
Pros:

I loved the pool and spa.

Cons:

The room was a bit outdated and no AC.
Breakfast was a bit limited, but was ok generally.
The parking was paid and full and daily I had to worry about it and check when the people who I am supposed to pay to arrive.

2025-10-05 via Nuitee
D
Dekhtiar couple no
10
Pros:

wonderful staff. Good, comfortable rooms with thoughtful design.

Cons:

For some reason the bar wasn't working, supposedly there weren't any ingredients for cocktails. After the hotel restaurant closed, it was no longer possible to order food, and there was also no alternative to ordering delivery from other restaurants.

2025-09-20 via Nuitee
D
DIMITRIOS BATSARAS family_with_children gr
9
2025-09-20 via Nuitee
couple nl
10
Very pleasant recommendation very positive
Pros:

Beautiful place nice people nice clean room

Cons:

Nothing

2025-09-19 via Nuitee
G
Georgi family_with_children bg
10
2025-08-31 via Nuitee
C
Carmen Laura solo_traveller ro
10
2025-08-30 via Nuitee
A
Aneta family_with_children bg
10
2025-08-07 via Nuitee
V
Vasil couple bg
7
It was ok for one evening
Pros:

Overall look and style

Cons:

Dinner option is quite limited during summer season and breakfast was very basic with not much options. Not good for longer stay during summer season.

2025-08-05 via Nuitee
Диляна family_with_children bg
10
Много ни хареса
Pros:

Чисти, уютни и просторни помещения. Всички от персонала бяха много любезни, топли, усмихнати и отзивчиви. Определено останахме много доволни.

2025-07-31 via Nuitee
V
Verka couple bg
10
2025-07-28 via Nuitee