Hacienda Del Caribe Hotel

Hotels
8.3 (370 reviews)
Calle 2 Norte Entre 5ta y 10ma Avenida , Playa del Carmen , mx

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly staff
Great location
Good value for money
Cons:
No parking
Noise issues
Uncomfortable pillows
Odors from nearby restaurant

Categories

Cleanliness
8.59
Overall clean and well-maintained, noted positively in reviews.
Service
8.06
Mixed feedback; some positive mentions of staff friendliness, but also negative experiences reported.
Location
8.6
Conveniently located close to the beach and bus station, though with parking challenges.
Room Quality
8.05
Rooms generally well-received, but mentioned noise issues and uncomfortable pillows.
Amenities
8.58
No specific amenities mentioned; overall perception is positive.
Value for Money
8.54
Good value for the price, especially considering location.
Food and Beverage
7.59
Negative remarks about food odors from nearby restaurant; limited dining options.
Overall Experience
8.36
General satisfaction with the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:14

Property Description

Beach Proximity and Outdoor Pool - Located just 2 blocks from the beach, Hacienda Del Caribe offers a perfect blend of relaxation and adventure with its outdoor pool and easy access to the beach for guests to soak up the sun.

Rustic Mexican-style Architecture - Experience the charm of Mexico in every corner of the hotel as guest rooms showcase rustic Mexican-style architecture, adorned with artwork and paintings reminiscent of the renowned Diego Rivera, offering a unique and cultural stay.

Convenient Location and Cultural Experience - Situated a mere 5 minutes from the ferry dock and a stone's throw away from the vibrant 5th Avenue, guests can explore the local attractions easily. Additionally, with Tulum's ruins just a short drive away, Hacienda Del Caribe provides a convenient and enriching stay. Book now for an unforgettable Mexican getaway at Hacienda Del Caribe!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 370 reviews
Cleanliness: 8.59
Service: 8.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.36
J
JOSE JULIAN • family_with_children • mx
8
Pros:

La ubicación es lo mejor

Cons:

No cuenta con estacionamiento

2026-03-28 • via Nuitee
S
SANDRA • couple • fr
7
2026-03-28 • via Nuitee
J
Jose Noya • family_with_children • uy
9
Pros:

La ubicación es excelente.
Está a paso de la Quinta Avenida, a 150m de la playa del centro y la plaza de los fundadores. Además muy cerca de la terminal de ferry a Cozumel y el centro comercial.
Las habitaciones son muy amplias , estilo hacienda mexicana, buenas camas. Ideal para hacer base cuando se quieren hacer tours.

Cons:

Nada.

2026-03-28 • via Nuitee
A
Anna • extended_group • es
10
Un hotelito con encanto!
Pros:

El hotel es precioso y las habitaciones muy limpias.
Los trabajadores de la recepción muy amables, nos facilitaron toda la información necesaria y nos permitieron dejar las maletas unas horas en un espacio vigilado para no tener que cargar con ellas.

2026-03-27 • via Nuitee
S
Sylvie • family_with_children • fr
8
Pros:

L emplacement.

Cons:

Pas de fenêtre dans la chambre. Piscine fraîche

2026-03-26 • via Nuitee
L
Lisa • extended_group • de
8
2026-03-26 • via Nuitee
B
Bryan • family_with_children • cr
9
Exelente alojamiento a solo unos pasos de todo.
Pros:

La amabilidad del personal. Jeremy fue exepcional exelente anfitrión.
La ubicacion a solo unos pasos del ADO, la 5ta avenida y el portal maya

Cons:

Todo estuvo bien, en relacion calidad-precio.

2026-03-25 • via Nuitee
L
Laura • couple • mx
1
Horrible
Pros:

Solo la ubicación

Cons:

La habitación tenía hongos, mucha humedad, mal servicio, la caja fuerte pequeña

2026-03-25 • via Nuitee
J
Julien • couple • fr
7
Pros:

Le rapport qualité prix est top. L'hôtel est idéalement situé, proche du ferry, de la gare routière et de la 5th Avenue. Cela fait parfaitement l'affaire pour dormir sur Playa Del Carmen, aller à la plage et se promener en ville

2026-03-25 • via Nuitee
R
Roozeboom • family_with_children • nl
9
Pros:

Zeer vriendelijk personeel, ontbijt naast het hotel was voortreffelijk. De ligging geweldig midden in het centrum met superleuke bars en restaurants. Op het plein iedere avond gezelligheid. Het zwembad was heerlijk.Top locatie!!

Cons:

We mochten pas om 16.00 de kamer op, ietwat laat. Het koffiezetapparaat deed het niet, het water liep niet door dus de koffie was niet te gebruiken.

2026-03-23 • via Nuitee
R
Rosa • family_with_children • us
10
2026-03-23 • via Nuitee
M
Marcelo • family_with_children • ar
10
Pros:

Gente 10 puntos

Cons:

Originalidad.

2026-03-23 • via Nuitee
S
Sanchez • family_with_children • us
10
Playa del Carmen 2026
Pros:

We love the Location. Room was clean n comfy

Cons:

The pools has no stairs so I couldn't get in with my bad leg

2026-03-22 • via Nuitee
E
Elkin • family_with_children • co
9
2026-03-20 • via Nuitee
M
MARY • family_with_children • gb
7
Pros:

Good location, fridge in room. Bed was ok, pillows a little thick.

Cons:

We had a balcony with a table but no chairs. After asking the staff who didn't help we eventually found a couple of chairs ourselves so we could enjoy sitting outside.

2026-03-19 • via Nuitee
S
Simone • solo_traveller • lu
8
Pros:

J’y ai passé seulement une nuit, l’emplacement est au top, juste à côté de la station de bus et le jeune homme qui était à la réception était super aimable et professionnel,

2026-03-18 • via Nuitee
A
Alessia • couple • it
10
2026-03-18 • via Nuitee
V
Vesna • family_with_children • si
8
2026-03-16 • via Nuitee
P
pamela • family_with_children • ca
6
Pros:

Location
Mini fridge
Good AC and fan

Cons:

Rooms smell musty

2026-03-16 • via Nuitee
M
miguel • family_with_children • ar
10
Pros:

Muy linda hacienda. Con una ubicación única ,a media cuadra de la 5 avenida

2026-03-15 • via Nuitee