Hacienda Del Caribe Hotel

Hotels
8.3 (445 reviews)
Calle 2 Norte Entre 5ta y 10ma Avenida , Playa del Carmen , mx

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Children allowed

Facilities

Nightclub
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Clean and well-maintained
Friendly staff
Great location
Good value for money
Cons:
No parking
Noise issues
Uncomfortable pillows
Odors from nearby restaurant

Categories

Cleanliness
8.59
Overall clean and well-maintained, noted positively in reviews.
Service
8.06
Mixed feedback; some positive mentions of staff friendliness, but also negative experiences reported.
Location
8.6
Conveniently located close to the beach and bus station, though with parking challenges.
Room Quality
8.05
Rooms generally well-received, but mentioned noise issues and uncomfortable pillows.
Amenities
8.58
No specific amenities mentioned; overall perception is positive.
Value for Money
8.54
Good value for the price, especially considering location.
Food and Beverage
7.59
Negative remarks about food odors from nearby restaurant; limited dining options.
Overall Experience
8.36
General satisfaction with the stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:14

Property Description

Beach Proximity and Outdoor Pool - Located just 2 blocks from the beach, Hacienda Del Caribe offers a perfect blend of relaxation and adventure with its outdoor pool and easy access to the beach for guests to soak up the sun.

Rustic Mexican-style Architecture - Experience the charm of Mexico in every corner of the hotel as guest rooms showcase rustic Mexican-style architecture, adorned with artwork and paintings reminiscent of the renowned Diego Rivera, offering a unique and cultural stay.

Convenient Location and Cultural Experience - Situated a mere 5 minutes from the ferry dock and a stone's throw away from the vibrant 5th Avenue, guests can explore the local attractions easily. Additionally, with Tulum's ruins just a short drive away, Hacienda Del Caribe provides a convenient and enriching stay. Book now for an unforgettable Mexican getaway at Hacienda Del Caribe!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.3
Based on 445 reviews
Cleanliness: 8.59
Service: 8.06
Location: 8.6
Room Quality: 8.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 7.59
Overall Experience: 8.36
A
andrea • solo_traveller • it
8
Pros:

Vicinissima alla 5’ pulito sicuro avevo letto che non c’era internet .. funziona perfettamente anche in camera ..avevo letto che mancava l’acqua calda nella doccia ..acqua calda per ogni doccia fatta ..in più un giorno mi sono dimenticato di chiudere la cassaforte e al mio rientro non era stato toccato nulla dallla signora Ra delle pulizie ..venite tranquillamente

2026-04-10 • via Nuitee
K
Karin • family_with_children • ch
10
Pros:

Parfait

2026-04-05 • via Nuitee
C
Catherine • couple • be
10
2026-04-05 • via Nuitee
M
Matias • couple • ar
3
Pros:

La ubicacion es excelente, esta muy cerca de la terminal de autobus ADO, cerca de la 5ta Avda y de la playa. A pesar de estar en una zona muy centrica no pareció ruidoso, aclaro que solo estuvimos 1 noche. Los servicios de la habitacion bien aunque no habia mas que 2 botellitas de agua.

Cons:

Muy antiguo, es como se ve en las fotos pero cuando estas ahi parece mas antiguo aun, poco iluminado, con olor a humedad en general. La verdad que nose si volveriamos. Fue solo por 1 noche y creo que con eso alcanzo.

2026-03-31 • via Nuitee
S
Simon • couple • de
9
Super Preis Leistung und Lage für 2 Nächte
Pros:

Gutes Hotel für einen Kurzaufenthalt. Zimmer war sauber, Bett bequem und das Personal freundlich. Lage ist praktisch, da Strand/Restaurants/ ADO Bus etc. in der Nähe. Insgesamt gutes Preis-Leistungs-Verhältnis, ich würde wieder hier übernachten.

Cons:

Einziger Nachteil war dass es etwas muffig war im Zimmer, da das Hotel in die Jahre gekommen ist.
Ist für mich aber bei den Lufttemperaturen auch kein Wunder, an das Hotel nur bedingt etwas dafür.

2026-03-30 • via Nuitee
J
José Antonio • family_with_children • mx
10
Pros:

Hubicacion

Cons:

Todo bien

2026-03-29 • via Nuitee
J
JOSE JULIAN • family_with_children • mx
8
Pros:

La ubicación es lo mejor

Cons:

No cuenta con estacionamiento

2026-03-28 • via Nuitee
J
Jose Noya • family_with_children • uy
9
Pros:

La ubicación es excelente.
Está a paso de la Quinta Avenida, a 150m de la playa del centro y la plaza de los fundadores. Además muy cerca de la terminal de ferry a Cozumel y el centro comercial.
Las habitaciones son muy amplias , estilo hacienda mexicana, buenas camas. Ideal para hacer base cuando se quieren hacer tours.

Cons:

Nada.

2026-03-28 • via Nuitee
S
SANDRA • couple • fr
7
2026-03-28 • via Nuitee
A
Anna • extended_group • es
10
Un hotelito con encanto!
Pros:

El hotel es precioso y las habitaciones muy limpias.
Los trabajadores de la recepción muy amables, nos facilitaron toda la información necesaria y nos permitieron dejar las maletas unas horas en un espacio vigilado para no tener que cargar con ellas.

2026-03-27 • via Nuitee
S
Sylvie • family_with_children • fr
8
Pros:

L emplacement.

Cons:

Pas de fenêtre dans la chambre. Piscine fraîche

2026-03-26 • via Nuitee
L
Lisa • extended_group • de
8
2026-03-26 • via Nuitee
B
Bryan • family_with_children • cr
9
Exelente alojamiento a solo unos pasos de todo.
Pros:

La amabilidad del personal. Jeremy fue exepcional exelente anfitrión.
La ubicacion a solo unos pasos del ADO, la 5ta avenida y el portal maya

Cons:

Todo estuvo bien, en relacion calidad-precio.

2026-03-25 • via Nuitee
J
Julien • couple • fr
7
Pros:

Le rapport qualité prix est top. L'hôtel est idéalement situé, proche du ferry, de la gare routière et de la 5th Avenue. Cela fait parfaitement l'affaire pour dormir sur Playa Del Carmen, aller à la plage et se promener en ville

2026-03-25 • via Nuitee
L
Laura • couple • mx
1
Horrible
Pros:

Solo la ubicación

Cons:

La habitación tenía hongos, mucha humedad, mal servicio, la caja fuerte pequeña

2026-03-25 • via Nuitee
M
Marcelo • family_with_children • ar
10
Pros:

Gente 10 puntos

Cons:

Originalidad.

2026-03-23 • via Nuitee
R
Roozeboom • family_with_children • nl
9
Pros:

Zeer vriendelijk personeel, ontbijt naast het hotel was voortreffelijk. De ligging geweldig midden in het centrum met superleuke bars en restaurants. Op het plein iedere avond gezelligheid. Het zwembad was heerlijk.Top locatie!!

Cons:

We mochten pas om 16.00 de kamer op, ietwat laat. Het koffiezetapparaat deed het niet, het water liep niet door dus de koffie was niet te gebruiken.

2026-03-23 • via Nuitee
R
Rosa • family_with_children • us
10
2026-03-23 • via Nuitee
S
Sanchez • family_with_children • us
10
Playa del Carmen 2026
Pros:

We love the Location. Room was clean n comfy

Cons:

The pools has no stairs so I couldn't get in with my bad leg

2026-03-22 • via Nuitee
E
Elkin • family_with_children • co
9
2026-03-20 • via Nuitee