Mercure Garut City Center

Hotels
•
Mercure
8.7 (102 reviews)
JALAN GUNTUR NO 02 PAKUWON KECAMATAN GARUT KOTA , Garut , id

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Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious room
Cons:
Limited breakfast options
Noise issues from external events
Amenity inconsistencies

Categories

Cleanliness
8.58
Rooms are generally clean, but some guests noted issues with specific amenities.
Service
9.25
Staff is friendly and check-in is efficient, contributing to positive experiences.
Location
9.29
Centrally located, near shopping and dining options, although some noise issues reported.
Room Quality
8.74
Spacious rooms but some had layout and amenity issues, like noise from surrounding areas.
Amenities
8.27
Amenities are satisfactory, though there are complaints about the swimming pool size and gym conditions.
Value for Money
8.73
Reasonably priced but some services did not meet guests' expectations.
Food and Beverage
7.78
Breakfast options were limited and some ingredients were not fresh.
Overall Experience
8.95
Overall positive experience with specific improvements suggested in food and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:24

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and elegant restaurant and bar.

Comfortable Rooms
Relax in air-conditioned rooms with flat-screen TVs, safety deposit boxes, and private bathrooms.

Convenient Location
Explore nearby attractions like Darajat Pass Water Park and Padjadjaran University.

To book your stay at Mercure Garut City Center, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 102 reviews
Cleanliness: 8.58
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.95
M
Muhammad Azka • extended_group • id
10
terimakasih untuk staff dan karyawan² dari mercure 🙏
Pros:

tempat, staff & karyawan nya baik baik semua🥰 , kedua kali menginap di mercure ini saking nyaman nya dengan fasilitas semua yang ada di mercure

Cons:

tidak ada

2026-07-17 • via Nuitee
A
ANDRIANI • family_with_children • id
9
Thank you for the service, we have a good stay overall
Pros:

Overall variety of food is great, especially for breakfast menu.

Cons:

Please provide room with noice proof. There was quite loud singing/karaoke noise late night. And I guess it come from mall ??

2026-07-07 • via Nuitee
C
Chairul • solo_traveller • id
9
2026-07-04 • via Nuitee
K
Keni Istasaputri • solo_traveller • id
8
2026-06-25 • via Nuitee
T
Tony • family_with_children • id
9
2026-06-24 • via Nuitee
S
saleh • family_with_children • sa
7
Pros:

الاثاث قديم

Cons:

موقعه

2026-06-22 • via Nuitee
T
Tenri Addeng • solo_traveller • id
9
Pros:

Location

Cons:

Variasi makanan kurang. Kebanyakan prasmanan disajikan dingin.

2026-06-21 • via Nuitee
D
Desyya Fira • family_with_children • hu
10
2026-06-16 • via Nuitee
P
Peni • family_with_children • de
10
2026-06-13 • via Nuitee
M
Mohammad • solo_traveller • ae
9
Very good hotel. Highly recommended.
2026-06-06 • via Nuitee
N
Natalia • couple • id
8
Cons:

Bantalnya terlalu tebal buat saya (kurang lembut)

perlu ada alas dilantai shower kamar mandi, krn licin apalagi kena sabun, sangat berbahaya buat orang tua bisa terpleset saat mandi

2026-06-05 • via Nuitee
M
mitra • extended_group • id
7
Pros:

location good staff good

Cons:

i don’t like towel no clean like dirthy

2026-06-04 • via Nuitee
C
Carla • family_with_children • nl
8
2026-06-02 • via Nuitee
W
Wibiyanti • solo_traveller • id
8
Pros:

Tepat di pusat kota Garut, sebelah persis mall, sekitaran banyak makanan lokal.

Cons:

Breakfast nya tidak variatif, rasanya kurang, jauh dari ekspektasi. Lebih baik cari sarapan disekitar hotel, ada warung kopilogy didepan hotel yg enak dan murah.

2026-05-30 • via Nuitee
S
Septine • solo_traveller • id
8
Great stay for weekend gateway
Pros:

access to mall next door, closed to station

Cons:

Nothing in particular

2026-05-28 • via Nuitee
R
Ruud • extended_group • nl
9
Echte aanrader als je Garut wil bezoeken. Waar voor je geld.
Pros:

Het algemene beeld van het hotel zag er uitstekend bij. Geen enkele wanklank te bespeuren.

Cons:

Niets

2026-05-23 • via Nuitee
A
AR • solo_traveller • id
8
Pros:

Provide more healthy food for breakfast (free oil, free sugar, wheat based bread, etc)

2026-05-19 • via Nuitee
D
Devi • solo_traveller • id
9
2026-05-09 • via Nuitee
E
Elsa • family_with_children • nl
10
2026-05-09 • via Nuitee
A
Ahmad • extended_group • id
7
2026-05-08 • via Nuitee