Mercure Garut City Center

Hotels
•
Mercure
8.7 (77 reviews)
JALAN GUNTUR NO 02 PAKUWON KECAMATAN GARUT KOTA , Garut , id

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious room
Cons:
Limited breakfast options
Noise issues from external events
Amenity inconsistencies

Categories

Cleanliness
8.58
Rooms are generally clean, but some guests noted issues with specific amenities.
Service
9.25
Staff is friendly and check-in is efficient, contributing to positive experiences.
Location
9.29
Centrally located, near shopping and dining options, although some noise issues reported.
Room Quality
8.74
Spacious rooms but some had layout and amenity issues, like noise from surrounding areas.
Amenities
8.27
Amenities are satisfactory, though there are complaints about the swimming pool size and gym conditions.
Value for Money
8.73
Reasonably priced but some services did not meet guests' expectations.
Food and Beverage
7.78
Breakfast options were limited and some ingredients were not fresh.
Overall Experience
8.95
Overall positive experience with specific improvements suggested in food and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:24

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and elegant restaurant and bar.

Comfortable Rooms
Relax in air-conditioned rooms with flat-screen TVs, safety deposit boxes, and private bathrooms.

Convenient Location
Explore nearby attractions like Darajat Pass Water Park and Padjadjaran University.

To book your stay at Mercure Garut City Center, visit our website now!

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 77 reviews
Cleanliness: 8.58
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.95
B
Baruno • family_with_children • id
8
2026-03-19 • via Nuitee
D
Debbie Rahayu • family_with_children • id
10
'Your local reach to global touch"
Pros:

many culinary there and position near to the city and mall, easy to find the food also local food available. Thanks for the hospitality. I will tell to my friend its very recomendtion place for staycation.

Cons:

Almost no. This perfect hotelto stay with your family or friend. Maybe for the future please give the cannopy to the parking area to get the cool car when we start the journey. Thanks.

2026-03-04 • via Nuitee
A
ABDULLAH • solo_traveller • sa
10
الاقامه كانت جدا رائعه
Pros:

جميل جدا

Cons:

السعر العالي عند طلب التاكسي

2026-02-14 • via Nuitee
Y
Yogagama • family_with_children • id
8
2026-01-24 • via Nuitee
S
Subkhan • extended_group • id
7
2026-01-23 • via Nuitee
I
Indra • family_with_children • id
7
Near but crowd
Pros:

Right in the middle of the town

Cons:

Traffic congestion

2026-01-22 • via Nuitee
A
Azhar • extended_group • my
8
2026-01-22 • via Nuitee
A
ade • couple • id
10
2026-01-20 • via Nuitee
A
ADE MUHARAM • couple • id
10
The best hotel in garut
2026-01-19 • via Nuitee
A
ADE • couple • id
10
2026-01-19 • via Nuitee
R
Ramadhan • family_with_children • id
8
2026-01-18 • via Nuitee
K
karsadi • family_with_children • sg
10
2026-01-14 • via Nuitee
A
Ade • family_with_children • id
9
Cukup berkesan, khususnya berenang air hangat buat anak
Pros:

Makanan bagus, lokasi bagus

Cons:

Sepertinya sprei nya gak diganti waktu pertama saya check in, hanya dirapiin saja ya

2026-01-13 • via Nuitee
N
Natasya • family_with_children • id
8
liburan
Pros:

dekat pusat kota

Cons:

ada komplimentari voucher untuk benerang di Tropikana tapi baru diinfokan saat checkout.
Berisik pasar malam yang musiknya terlalu kencang

2026-01-12 • via Nuitee
G
Gandjar Kiswanto • family_with_children • id
10
2025-12-25 • via Nuitee
G
Gandjar Kiswanto • family_with_children • id
10
Nice hotel to stay...
Pros:

The room, the location, the friendliness of the staff, the breakfast

Cons:

The bathroom located just beside the bed hahaha... This is the first time in my life and my traveling experiences having such weird lay out 😂

2025-12-25 • via Nuitee
J
Jati • family_with_children • id
8
2025-12-22 • via Nuitee
N
nurhadidjah • couple • id
8
Stayed at mercure hotel is very satisfied .
Pros:

Breakfast is good and served is good

2025-12-21 • via Nuitee
H
Hendry • family_with_children • id
10
2025-12-16 • via Nuitee
H
Hendry • family_with_children • id
10
2025-12-16 • via Nuitee