Mercure Garut City Center

Hotels
•
Mercure
8.7 (112 reviews)
JALAN GUNTUR NO 02 PAKUWON KECAMATAN GARUT KOTA , Garut , id

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Free
Children allowed

Facilities

Fitness facilities
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good location
Spacious room
Cons:
Limited breakfast options
Noise issues from external events
Amenity inconsistencies

Categories

Cleanliness
8.58
Rooms are generally clean, but some guests noted issues with specific amenities.
Service
9.25
Staff is friendly and check-in is efficient, contributing to positive experiences.
Location
9.29
Centrally located, near shopping and dining options, although some noise issues reported.
Room Quality
8.74
Spacious rooms but some had layout and amenity issues, like noise from surrounding areas.
Amenities
8.27
Amenities are satisfactory, though there are complaints about the swimming pool size and gym conditions.
Value for Money
8.73
Reasonably priced but some services did not meet guests' expectations.
Food and Beverage
7.78
Breakfast options were limited and some ingredients were not fresh.
Overall Experience
8.95
Overall positive experience with specific improvements suggested in food and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-15 11:24

Property Description

Luxurious Amenities
Indulge in the outdoor swimming pool, fitness centre, and elegant restaurant and bar.

Comfortable Rooms
Relax in air-conditioned rooms with flat-screen TVs, safety deposit boxes, and private bathrooms.

Convenient Location
Explore nearby attractions like Darajat Pass Water Park and Padjadjaran University.

To book your stay at Mercure Garut City Center, visit our website now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.7
Based on 112 reviews
Cleanliness: 8.58
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.27
Value for Money: 8.73
Food and Beverage: 7.78
Overall Experience: 8.95
B
Bart • solo_traveller • be
10
Enjoyable stay in a convenient location.
Pros:

Good, strategic location. Breakfasts is very good!

Cons:

-

2026-08-24 • via Nuitee
W
Wenny • solo_traveller • nl
10
2026-08-23 • via Nuitee
M
Mulyana • family_with_children • id
8
2026-08-22 • via Nuitee
H
Hacı Veli • couple • tr
7
2026-08-22 • via Nuitee
M
Mubarik • solo_traveller • ae
10
2026-08-20 • via Nuitee
H
hermanto • solo_traveller • id
8
Pros:

Lokasi dekat dengan mal

Cons:

Kolam renang kurang besar

2026-08-19 • via Nuitee
B
Bart • couple • be
8
Pros:

Service is top.
Lekker en uitgebreid ontbijtbuffet.

Cons:

Helaas hadden we constant een rioolgeur in de badkamer.

2026-08-13 • via Nuitee
P
Praveen • extended_group • au
9
2026-08-13 • via Nuitee
P
Praveen • couple • au
8
A comfortable and relaxing stay.
Pros:

It is well located in the centre of the city which has been quite convenient to us.

2026-08-13 • via Nuitee
H
hauji • couple • id
4
2026-08-10 • via Nuitee
H
himawan • solo_traveller • id
9
2026-08-06 • via Nuitee
M
Muhammad Azka • extended_group • id
10
terimakasih untuk staff dan karyawan² dari mercure 🙏
Pros:

tempat, staff & karyawan nya baik baik semua🥰 , kedua kali menginap di mercure ini saking nyaman nya dengan fasilitas semua yang ada di mercure

Cons:

tidak ada

2026-07-17 • via Nuitee
A
ANDRIANI • family_with_children • id
9
Thank you for the service, we have a good stay overall
Pros:

Overall variety of food is great, especially for breakfast menu.

Cons:

Please provide room with noice proof. There was quite loud singing/karaoke noise late night. And I guess it come from mall ??

2026-07-07 • via Nuitee
C
Chairul • solo_traveller • id
9
2026-07-04 • via Nuitee
K
Keni Istasaputri • solo_traveller • id
8
2026-06-25 • via Nuitee
T
Tony • family_with_children • id
9
2026-06-24 • via Nuitee
S
saleh • family_with_children • sa
7
Pros:

الاثاث قديم

Cons:

موقعه

2026-06-22 • via Nuitee
T
Tenri Addeng • solo_traveller • id
9
Pros:

Location

Cons:

Variasi makanan kurang. Kebanyakan prasmanan disajikan dingin.

2026-06-21 • via Nuitee
D
Desyya Fira • family_with_children • hu
10
2026-06-16 • via Nuitee
P
Peni • family_with_children • de
10
2026-06-13 • via Nuitee