HB Lugano

Hotels
7.7 (2734 reviews)
Via Besso 24 , Lugano , CH

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 2734 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
L
Linda • solo_traveller • it
9
2026-11-07 • via Nuitee
A
Alessandro • solo_traveller • it
5
2026-11-07 • via Nuitee
R
Roland • solo_traveller • ch
3
2026-11-06 • via Nuitee
Y
Yerlin • extended_group • cr
10
2026-11-05 • via Nuitee
R
René • solo_traveller • nl
8
2026-11-04 • via Nuitee
R
René • solo_traveller • nl
8
2026-11-04 • via Nuitee
C
Claire • solo_traveller • ch
8
Great location
Pros:

Location

2026-11-03 • via Nuitee
I
Isabelle • family_with_children • be
5
Pros:

La serviabilité du personnel

Cons:

Déco, mobilier, sanitaire d'un autre temps...

2026-11-01 • via Nuitee
D
Dominik • extended_group • ch
9
Pros:

Nähe zum Bahnhof und dem Stadtzentrum, geräumiges Zimmer, sehr freundliches Personal. Eine ideale Unterkunft für unseren "Zwischenstopp" in Lugano. Gutes Preis-Leistungs-Verhältnis.

Cons:

Das Hotel liegt an einer stark befahrenen Strasse.

2026-11-01 • via Nuitee
S
Stephen • solo_traveller • ch
7
Gutes Preis-Leistungs-Verhältnis. Ideal für ein Stopover in Lugano.
Pros:

Freundliches Personal. Gute Lage, direkt in der Nähe des Bahnhofs. Vorne eine sehr befahrene Strasse. Mein Zimmer befand sich an der Gebäudeseite, sodass ich nicht durch den Verkehr gestört wurde. Das Zimmer und Badezimmer waren geräumig und sehr sauber. Das Frühstück ist eher klein, aber für den Preis durchaus angemessen.

Cons:

nichts

2026-10-31 • via Nuitee
M
Massimo • family_with_children • gb
7
2026-10-28 • via Nuitee
K
Komini • couple • ch
1
Convent shelter
Pros:

Proximity to the main station.
The staff was super friendly and helpful, always ready to help.

Cons:

I was freezing, the heating wasn’t turned on, we turned it on and at some point it turned off automatically after midnight. We couldn’t contact anyone and I woke up a bit sick.

2026-10-28 • via Nuitee
Y
Yaroslav • extended_group • es
5
Pros:

Расположение

Cons:

Старый убитый отель как советский санаторий. но это терпимо а вот расположение и количество розеток в трех местном номере - это ужасно

2026-10-28 • via Nuitee
H
Hansueli • solo_traveller • ch
8
Positiv
Cons:

Bedienung Fernseher zu kompliziert !

2026-10-27 • via Nuitee
G
Giancarlo • solo_traveller • it
9
Pros:

rapporto qualità prezzo

2026-10-26 • via Nuitee
U
Uthayakumar • family_with_children • ch
9
One of the best hotels in Lugano, Switzerland 🇨🇭
Pros:

The reception staff is very friendly. This is a very good hotel, with a very clean, spacious room and a large private bathroom. If I go back to Lugano, Switzerland, we will both stay at this hotel again. I would recommend this hotel to others. I appreciate the service of the reception staff. The hotel staff gave us two 'Ticino' tickets for free travel throughout Lugano, and these tickets were completely free.

2026-10-26 • via Nuitee
S
Suse • family_with_children • de
9
2026-10-25 • via Nuitee
B
Bärbel • solo_traveller • it
6
Pros:

reception helpful and cooperative

Cons:

poor breakfast, facilities

2026-10-22 • via Nuitee
M
Matheus • solo_traveller • se
10
Pros:

Awesome location, really nice personal, good breakfast. Really good price given all that.

2026-10-22 • via Nuitee
M
Marisa • couple • ch
10
2026-10-21 • via Nuitee