HB Lugano

Hotels
7.7 (2734 reviews)
Via Besso 24 , Lugano , ch

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor room quality
Unpleasant odors
Limited amenities

Categories

Cleanliness
7.3
Multiple reviews indicated issues with cleanliness and maintenance.
Service
8.8
Staff was described as friendly and helpful in several reviews.
Location
8.8
Proximity to transport and attractions was frequently praised.
Room Quality
7.3
Concerns were raised about room conditions being dated and comfort levels.
Amenities
6.8
The amenities received mixed reviews, with some complaints about poor quality.
Value for Money
7.8
General sentiment suggests fair value consideration but with some room for improvement.
Food and Beverage
6.8
Negative feedback regarding breakfast options.
Overall Experience
8
The overall experience was adequate but highlighted areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:57

Property Description

Newly Renovated Hotel Besso
Located near the Main Train Station of Lugano, Hotel Besso offers free Wi-Fi throughout the property.

Buffet Breakfast
Start your day with a delicious buffet breakfast before heading out for sightseeing or business meetings.

Convenient Parking
Leave your car worry-free at Hotel Besso and enjoy your stay without any parking hassles.

Book your stay at Hotel Besso now for a memorable experience!

Important information:

Please inform the hotel, if you want to check-in after 20:00.Air conditioning is available in the rooms at an additional charge. Please note that the city tax includes the Ticino Ticket. It offers free benefits and discounts in the Canton of Ticino, including free use of train and bus services. For more details, please contact the property directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 2734 reviews
Cleanliness: 7.3
Service: 8.8
Location: 8.8
Room Quality: 7.3
Amenities: 6.8
Value for Money: 7.8
Food and Beverage: 6.8
Overall Experience: 8
J
John • couple • us
7
Pros:

close to train station

Cons:

room faced the noisy street. No shower enclosure, but had a shower head with hose in a bathtub. Had to be careful taking a shower to keep water in the tub

2026-08-29 • via Nuitee
O
Othmar • couple • ch
7
2026-08-28 • via Nuitee
C
Ciro • solo_traveller • it
8
2026-08-27 • via Nuitee
E
Elira • couple • ch
6
2026-08-27 • via Nuitee
D
Daniel • solo_traveller • ch
7
Wir haben etwas (verhältnismässig günstiges gesucht und gefunden - alles gut! Danke!
Pros:

Freundliches und hilfsbereites Personal.
Selbstbedienung beim Frühstück (ausser Getränke)
Sehr gute Lage, wenn mit ÖV unterwegs: Bus direkt vor dem Haus, Bahnhof und Stadt-Funiculaire nur 200m. DANKE

Cons:

Ablauf der Dusche war verstopft; angefragtes Hilfsmittel zur Beseitigung der Verstopfung war defekt; viel Lärm von draussen (Samstagabend & offene Fenster); Betten: so-so, la-la; im Bad alles sehr eng, und Einrichtung SEHR abgebraucht ...

2026-08-26 • via Nuitee
M
Madeleine • solo_traveller • nl
9
2026-08-26 • via Nuitee
J
Jason • solo_traveller • au
10
2026-08-25 • via Nuitee
D
DARIO • family_with_children • it
8
Molto soddisfatto.
Pros:

Aria condizionata inaspettatamente compresa nel prezzo.

Cons:

Strada in salita e pochi spazi per il carico/scarico delle valige.

2026-08-25 • via Nuitee
G
Giorgia • solo_traveller • it
7
2026-08-24 • via Nuitee
J
Jürg • couple • ch
9
2026-08-24 • via Nuitee
G
Gabriel • couple • it
7
2026-08-24 • via Nuitee
D
Daniel • family_with_children • se
6
2026-08-22 • via Nuitee
S
Simonetta • family_with_children • it
9
2026-08-22 • via Nuitee
Z
Zalka • solo_traveller • hu
5
2026-08-21 • via Nuitee
T
Tiziana • solo_traveller • it
8
Lugano è una bellissima città
Pros:

Vicinanza stazione del treno
Stanza silenziosa perché non sulla strada principale, pulita.

Cons:

Non va bene per soggiorni lunghi

2026-08-21 • via Nuitee
H
Henrik • solo_traveller • dk
8
Pros:

Ganske udmærket centralt beliggende hotel, tæt på banegård og bymidte.

Cons:

Udmærket morgenmad, men lidt større udvalg ville være fint.

2026-08-21 • via Nuitee
J
Johanna • solo_traveller • ch
5
Pros:

Die Lage ist toll, gleich beim Bahnhof, Bushaltestelle ist vor der Türe. Das Personal ist sehr zuvorkommend und freundlich! Danke für den Aufenthalt.

Cons:

Die Wände sind schlecht isoliert und die Strasse laut. Ohropax mitnehmen!
Starker Geruch von dem Abfluss im Badezimmer.

2026-08-21 • via Nuitee
A
Andrea • couple • it
9
Tutto perfetto . Posizione accanto alla stazione con funicolare che arriva diretta in centro e la struttura offre serviz
Pros:

Ottima posizione ,ottimo rapporto qualità prezzo

2026-08-20 • via Nuitee
S
Silke • solo_traveller • de
7
Pros:

Sehr zentral gelegen, man ist mitten in der Stadt.

Cons:

Man muss etwas suchen, bis man das Hotel findet. Sehr schlecht ausgeschildert.

2026-08-20 • via Nuitee
A
Anna Rita • extended_group • it
6
Pros:

Eccezionale il fatto che venga messo a disposizione un pass per i mezzi di trasporto per giorni di soggiorno e lo staff molto disponibile

Cons:

L'hotel è abbastanza datato. La vasca è davvero poco pratica. Il condizionatore faceva un gran rumore e non si poteva stare con la finestra aperta per il rumore fuori. Prezzo un po' eccessivo date le criticità.

2026-08-18 • via Nuitee