Ramada by Wyndham Serpong

Hotels
•
Ramada
7.6 (47 reviews)
Jalan Raya Serpong No 89 Tangerang Selatan 15310 , Serpong , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
BBQ facilities
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Great pool area
Cons:
Very dirty room
Loud door slams
Unpleasant insects in the room

Categories

Cleanliness
3.81
The room was very dirty, with stained bed linens and hair left in the shower. There were strong mold spots in the bathroom and dead insects on the walls.
Service
9.28
Staff were very friendly and accommodating.
Location
8.82
The hotel is well located.
Room Quality
4.77
The condition of the room was poor with cleanliness issues.
Amenities
8.8
The pool area was great.
Value for Money
7.76
Value reflects the cleanliness issues relative to pricing.
Food and Beverage
9.31
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.28
Mixed experience due to cleanliness issues, but service and amenities were good.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:59

Property Description

Convenient Location in Serpong
Located just 4.2 km from Indonesia Convention Exhibition and with easy access to Pondok Indah Mall, Sahid Serpong offers a comfortable stay with a range of amenities.

Modern Rooms with Essential Amenities
Experience a relaxing stay in our air-conditioned rooms equipped with a flat-screen TV, safety deposit box, and a private bathroom with free toiletries. Enjoy the convenience of room service and a 24-hour front desk.

Dining Options and Free WiFi
Indulge in delicious meals at our on-site restaurant and stay connected with complimentary WiFi throughout the property. Benefit from free private parking during your stay.

Book now for a memorable stay at Sahid Serpong!

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

7.6
Based on 47 reviews
Cleanliness: 3.81
Service: 9.28
Location: 8.82
Room Quality: 4.77
Amenities: 8.8
Value for Money: 7.76
Food and Beverage: 9.31
Overall Experience: 8.28
R
Rosita • family_with_children • id
9
2026-01-23 • via Nuitee
S
SetyANING YPL • couple • id
9
2026-01-19 • via Nuitee
H
Hepy • family_with_children • id
8
2025-12-29 • via Nuitee
C
corinne • family_with_children • au
8
Pros:

Staff were very friendly and accomodating, pool area was great and good location

Cons:

door slam pretty loud

2025-11-01 • via Nuitee
C
camero • extended_group • ve
8
Excelente
Pros:

Muy bueno y bien ubicado

Cons:

Sí muy bueno

2025-11-01 • via Nuitee
A
Andreas Grosseibl • couple • de
3
Pros:

Freundliches Pesonal und zuvorkommend

Cons:

Das Zimmer war sehr dreckig. Die Bettbezüge waren verfleckt und wurden nicht gewechselt. In der Dusche lagen noch Haare vom Vorgänger. Das Bad hatte starke Schimmelflecken. An den Wänden klebten tote Insekten. Es lagen alte benutzte Badeschuhe da, aber sie wurden nicht gewechselt. Es gab viele lebende Ungeziefer im Zimmer.

2025-08-24 • via Nuitee
G
Gasper • solo_traveller • si
10
2025-07-24 • via Nuitee
I
Inggrid • family with young children • au
7
Good
2025-06-28 • via Nuitee
G
Grant • family with young children • ae
10
Excellent
Pros:

Staff are their greatest asset!

Cons:

Could look at different dining options within the premises however the all day dining staff were excellent

2025-06-20 • via Nuitee
D
Dwi • family with young children • id
7
Good
2025-04-30 • via Nuitee
S
Surjadi • young couple • id
8
Its Ok we cd meet family although a bit ‘freeze’ on spot..
Pros:

It is said family room but only sofa for 2 ppl and one chair available, no table infront of sofa. Its better more seats and short table.

Balcony is good but covered by working desk. Its better move to below the TV

The space of room is quite ok but seems not in effective arrangement for a family with visitors.
Maybe Push bed a bit to left; give more space at sofa n balcony for family hang out..

No hanger for clothes in the bathroom.

They didnt give two cards for us; thus two persons must be together all time, while guests might hv different occations.

2025-04-03 • via Nuitee
T
Todd • review category business travellers • au
8
Very good
2024-10-09 • via Nuitee
A
Arieza • family with young children • id
6
Pleasant
2024-03-28 • via Nuitee
C
Chepi • review category business travellers • id
7
The service is good, maybe some of the hotel facilities need to be improved
Pros:

The location is strategic and not noisy, the staff is very friendly and always helps whenever I ask for help, the distance between the hotel and the event location is also not far, the breakfast is also quite delicious, especially the fried noodles and fried vermicelli

Cons:

Breakfast should be more varied, and some of the food I ate was a bit too salty, the hotel parking lot was also too narrow and there was no one to help me park the vehicle when I wanted to park in the basement, for mineral water in the room it would also be better to provide bottled drinking water, instead of having to refill it via a dispenser outside the room

2024-03-04 • via Nuitee
R
Ruth • review category business travellers • fr
7
Nice quick stay near ICE, BSD
Pros:

The staffs were very friendly and helpful

2024-01-12 • via Nuitee
N
Niaz • family with young children • au
8
Very good
2023-11-23 • via Nuitee
I
Ilse • review category business travellers • za
8
excellent.
Pros:

Excellent labelled but same menu every morning.

2023-11-15 • via Nuitee
R
Ria • review category business travellers • hu
8
Very good
2023-11-14 • via Nuitee
V
Victor • review category business travellers • id
4
Disappointing
Pros:

breakfast was ok

Cons:

the access from parking to Hotel Lobby not good
the room is not worth the price
the pillow smell bad
water heater work only at first 5 minutes after that, water cold shower

2023-07-13 • via Nuitee
A
Anonymous • family with young children • id
8
Very good
2023-07-02 • via Nuitee