WoodSpring Suites El Paso

Hotels
•
WoodSpring
6.1 (573 reviews)
12215 Gateway Boulevard West , El Paso , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Location
Affordable rates
Cons:
Cleanliness issues
Rude service
Room quality concerns

Categories

Cleanliness
3.6
Multiple reviews highlight extreme dirtiness and lack of housekeeping.
Service
7.6
Mixed feedback with some praising staff, but others reporting rudeness.
Location
8.6
Positive sentiment regarding ease of location and access.
Room Quality
4.6
Complaints about room issues, cleanliness, and amenities.
Amenities
5.6
Some amenities like a fridge are appreciated, but many complaints about functionality.
Value for Money
6.6
Standard quality for this hotel tier, given the price but numerous issues.
Food and Beverage
6.6
Not explicitly mentioned in reviews.
Overall Experience
5.6
General disappointment across multiple factors, including cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:33

Property Description

Modern Amenities and Convenience
WoodSpring Suites El Paso I-10 Southeast provides free WiFi and well-equipped kitchenettes in every room, making your stay comfortable and convenient.

Spacious Accommodations
Enjoy the extra space in our rooms, each featuring a seating area and dining table, perfect for relaxation or catching up on work during your stay.

Convenient Location
Situated just a short distance from popular attractions like El Paso Museum of Art and Wyler Aerial Tramway, and only 13 km from El Paso International Airport, our hotel offers easy access to the best of the city.

Book your stay at WoodSpring Suites El Paso I-10 Southeast for a seamless and enjoyable experience.

Important information:

Office Hours:
Monday - Friday 9:00 - 20:00
Saturday 10:00 - 16:00
Sunday 15:00 - 20:00Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.1
Based on 573 reviews
Cleanliness: 3.6
Service: 7.6
Location: 8.6
Room Quality: 4.6
Amenities: 5.6
Value for Money: 6.6
Food and Beverage: 6.6
Overall Experience: 5.6
I
Irene • solo_traveller • us
5
2026-11-10 • via Nuitee
J
Jevon • couple • us
9
2026-11-09 • via Nuitee
M
Meghan • couple • us
1
2026-11-08 • via Nuitee
C
Carla • solo_traveller • us
1
Not a good experience.
Pros:

At first glance it looked okay, although there are no benches to sit outside for those waiting for their pickup.

Cons:

No place to sit in lobby and the elevator was questionable. At first glance. The room seemed okay but no decor. Very stark. And after finding out there are no utensils, pans, silverware, or plates to cook on, I noticed the bed only has mattress and no bedspread. Had to go down to get a blanket. When I got back to room, I, at least thought I could watch a face program on TV. Nope. TV broken. I moved to another hotel room the next day.

2026-11-08 • via Nuitee
H
Hernando • extended_group • us
1
2026-11-03 • via Nuitee
A
Abigail • solo_traveller • us
10
overall, I enjoy this hotel. this is my second time booking here and will continue to do so
Pros:

n/a

Cons:

the shower head is a bit out of the wall and then there is no plug for the bathtub i had to use a washcloth to plug the water

2026-11-01 • via Nuitee
D
David • couple • us
5
Did the basics
Pros:

Value selection

Cons:

AI would be better than staff.

2026-10-30 • via Nuitee
C
Corina • couple • us
1
Eh
Pros:

The receptionist

Cons:

The bed

2026-10-27 • via Nuitee
K
Kiara • family_with_children • mx
4
Pros:

No pudimos ingresar, sobrevendieron las habitaciones, esa noche al menos 3 personas estuvieron en la misma situación que nosotros.

2026-10-26 • via Nuitee
A
Abigail • solo_traveller • us
8
2026-10-25 • via Nuitee
R
Roy • solo_traveller • us
1
Pros:

Front desk was rude and basically would not take my payment and then the room was chanrged to my card

Cons:

Nothing

2026-10-25 • via Nuitee
M
MARIA • couple • us
5
Pros:

The location

Cons:

The toilet didn’t work and the bed was small

2026-10-25 • via Nuitee
R
Raul • couple • us
9
Pros:

The front desk staff very friendly

Cons:

The smell of pot on second floor and elevator

2026-10-24 • via Nuitee
J
Jay • couple • us
10
2026-10-22 • via Nuitee
T
Taylor • extended_group • us
1
Horrible experience.
Pros:

We didn’t get charged for this stay.

Cons:

The property was dirty and run down. The elevator buttons weren’t even in the wall, wires hanging out. We didn’t even get checked in. We called to tell them we were going to be later than our planned arrival time, they said no problem and call them when we got there. We called for 30 min and no one answered. We were stranded in a city with no hotel room. Come to find out after having the room booked for a month, they didn’t have our room booked regardless.

2026-10-20 • via Nuitee
M
Manuel • couple • us
10
2026-10-17 • via Nuitee
A
Albert • couple • us
1
Won’t recommend
Pros:

Nothing

Cons:

No TV remote some of the lights didn’t work , was only there one night and definitely won’t be back . When they say read the reviews , you really need to read them and believe them !

2026-10-12 • via Nuitee
C
Carlos • solo_traveller • us
6
2026-10-12 • via Nuitee
R
Rachel • family_with_children • us
2
It was dirty, felt like room hasn’t been cleaned, didn’t want to walk on the floor without shoes
Pros:

The location

Cons:

Everything else

2026-10-08 • via Nuitee
H
Hesel • solo_traveller • us
2
Pesimo
Pros:

El area es muy accesible

Cons:

Mi cuarto tenia una gran fuga de agua en la llave en agua de la regadera lo era liqueo era chorro y salia caliente de la fuga y el cuarto todo el tiempo estaba húmedo, el piso sucio pegajoso, el pasillo olía a pescado, pero esa fuga era una cascada la reporte al llegar y no hicieron nada y pague por 4 dias pésima experiencia.

2026-09-19 • via Nuitee