Hotel Acuario de Veracruz

Hotels
6.4 (738 reviews)
Valencia 225 Colonia Zaragoza , Veracruz , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Safety deposit box
Car hire
Currency exchange
See all facilities

Review Highlights

Pros:
Location
Service
Pool
Cons:
Cleanliness
Room Quality
Amenities

Categories

Cleanliness
4.4
Multiple reviews cited poor cleanliness, with mentions of cockroaches and issues with hygiene.
Service
8.4
Several reviews noted the professionalism and attentiveness of the staff.
Location
7.9
Reviews praised the location, though parking issues were mentioned.
Room Quality
5.4
Feedback indicated issues like old beds, lack of maintenance, and a generally poor room experience.
Amenities
6.4
Amenities like the pool were appreciated, but many complaints about the lack of hot water and internet were noted.
Value for Money
6.9
Some reviews indicated dissatisfaction with costs versus quality.
Food and Beverage
6.4
No specific feedback about food; amenities had limited offerings.
Overall Experience
5.4
Overall sentiment reflects significant dissatisfaction with several aspects of the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:04

Property Description

Prime Location near the Seafront
Hotel Acuario de Veracruz boasts a prime location just 100 metres from the seafront in Veracruz. With the beach, Veracruz Aquarium, and the city's bus station nearby, guests can easily explore the vibrant surroundings.

Top-Notch Amenities
Guests can enjoy a refreshing dip in the outdoor pool or unwind in the spacious, air-conditioned rooms equipped with cable TV. The free Wi-Fi zone ensures connectivity throughout the stay, and the availability of free private parking adds to the convenience.

Delicious Dining Experience
Indulge in a culinary journey at Hotel Acuario's restaurant, offering a delightful blend of regional and international cuisine in an elegant setting. Treat your taste buds to a memorable dining experience during your stay.

Book your stay at Hotel Acuario de Veracruz for a perfect blend of comfort, convenience, and culinary delights.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.4
Based on 738 reviews
Cleanliness: 4.4
Service: 8.4
Location: 7.9
Room Quality: 5.4
Amenities: 6.4
Value for Money: 6.9
Food and Beverage: 6.4
Overall Experience: 5.4
V
Victor • solo_traveller • mx
5
2026-06-06 • via Nuitee
E
Elizabeth • solo_traveller • mx
10
Hotel muy recomendable
Pros:

La ubicación, el trato, y la alberca

2026-06-05 • via Nuitee
J
Jaime • solo_traveller • mx
6
2026-06-05 • via Nuitee
Z
Zuñiga • solo_traveller • mx
3
Pros:

Que tiene elevador

Cons:

Que esta sucia su alberca muy resbalosa en el cuarto habia cucarachas y según dicen que hay estacionamiento pero todo el tiemponesta lleno

2026-06-05 • via Nuitee
M
Maria Isabel • solo_traveller • mx
9
2026-06-05 • via Nuitee
M
Montero • solo_traveller • mx
10
Pros:

excelente servicio

2026-06-03 • via Nuitee
A
ALFREDO • solo_traveller • mx
8
Pros:

La atención del personal

2026-06-02 • via Nuitee
C
Cortina • solo_traveller • mx
1
Pros:

Nada

Cons:

El servicio las instalaciones y que no respeten que sean 24 Hrs. Y l red wifi pesima

2026-06-01 • via Nuitee
G
Gonzalez Sanchez • solo_traveller • mx
7
Pros:

Buen trato

Cons:

Muy malos colchones

2026-06-01 • via Nuitee
B
barradas • solo_traveller • mx
10
2026-05-30 • via Nuitee
L
Linneth • solo_traveller • mx
1
Pros:

Nada, el hotel está en pésimas condiciones

Cons:

Todo no me gustó, está descuidado, roto y sucio todo

2026-05-26 • via Nuitee
P
Paul • couple • mx
1
We left immediately.
Pros:

The hotel is roach infested.

Cons:

It is filthy and smells of dead roaches.

2026-05-26 • via Nuitee
J
José Elias • couple • mx
8
Confortable y cómodo
Pros:

Un lugar tranquilo, buena ubicación, la de recepción muy amable. Sólo un pero la empleada de limpieza hizo su trabajo a medias. Solo tendió la cama pero no se barrio ni trapeo la habitación

2026-05-26 • via Nuitee
C
Cruz • solo_traveller • mx
9
Pros:

La alberca

Cons:

Los elevadores muy viejos y tardados

2026-05-26 • via Nuitee
R
Ruiz • solo_traveller • mx
9
2026-05-25 • via Nuitee
A
Antonio • solo_traveller • mx
1
MUY MAL SERVICIO Y SU PERSONAL MUY GROSERO EN SUS RESPUESTAS
Cons:

EL SEGUNDO DIA DE ALOJAMIENTO FUE ALGO DESAGRADABLE ENCONTRAR UNA CUCARACHA EN EL BAÑO, SE REPORTO AL ENCARGADO Y SOLO ME DIJO....AHORITA LA SACAN

EL WIFI NO CONECTA, NO PUDE TRABAJAR Y SOLO DICEN ES QUE HAY MUCHA GENTE Y TODOS USAN EL INTERNET

SOLO DAN UNA TOALLA POR DIA Y UNO LA TIENE QUE BAJAR Y CAMBIAR
EL ESTACIONAMIENTO MUY SUCIO Y LLENO DE ESCOMBROS

EN GENERAL MAL MUY MAL EL SERVICIO

2026-05-25 • via Nuitee
L
Luis cesar • solo_traveller • mx
9
2026-05-24 • via Nuitee
L
Luis cesar • solo_traveller • mx
9
2026-05-24 • via Nuitee
H
Hugo • solo_traveller • mx
1
La peor experiencia de mi vida.
Pros:

Lo sucio y antiguienico del baño, ya que lo entregaron sucio, cortinas sucias. Basura al pie de las camas, mal olor en la habitación, el clima todo viejo y ruidoso que no dejo dormir agusto, la restricción de agua caliente, y restricción del servicio de television por cable ya se cuando quise poner la televisión no tenía servicio.

Cons:

Que cuando me presenté a la recepción, la sritas, se molestaron, por qué le informe las condiciones de la habitación, y me quisieron dar otra peor de la que me hosperaron, yo pienso que si van a publicartar un servicio mínimo cumplan, con lo que ofrecen, ya que el cliente se lleva una mala impresión.

2026-05-24 • via Nuitee
M
MARCO ANTONIO • solo_traveller • mx
7
2026-05-24 • via Nuitee