Kokoro Mio Hotel & Wellnes

Nothing.

Ich hätte mir gewünscht, besser darauf geachtet zu haben, dass das Hotel nicht direkt an der Lagune liegt, sondern eine kurze Fahrradfahrt entfernt ist. An der Lagune selbst hat das Hotel einen eigenen Zugang. Des weiteren hatten wir kein Auto gemietet, und waren somit darauf angewiesen, alle Speisen im Hotel einzunehmen. Das Essen war gut, aber sehr teuer. Das Frühstück, inkludiert im Zimmerpreis fiel sehr mager aus, so dass wir auch zum Frühstück immer etwas dazu kaufen mussten. Insgesamt haben wir als Paar fast den Zimmerpreis pro Tag nochmal für Essen gezahlt. Ein Buffet zum Frühstück hätte unseren Aufenthalt unglaublich aufgewertet.

Definitely would NOT recommend this hotel. The price you pay and what you get in the end stands in no relation.
The hotel itself is beautiful, but many things made our stay unpleasent:
- You have to pay a deposit of 2000 MXN per night EXTRA, which was actually deducted from our account. After it was referred back to us (after 5 days, although we we're told 24h), we actually got 860 Pesos (40€) less in our currency
! Adjustment: The hotel blames us for this mistake and refuses to solve this.
- mostly no wifi in the room!
- Everything has a fine which you have to sign for, so you feel like an intruder and not a guest
- There was basically no staff anywhere so you have to search the whole hotel for anything you may want to ask/need
- The bathroom and toilet are 'outside', so you're mosquito food
- There are no mosquito nets in the remaining room, so no fresh air if you want to keep the mosquitos out (and there are a lot!)
- Our toilet paper, mosquito spray and other amenities were not restocked after cleaning our room
- The breakfast is only sugar, coffee tastes horrible
- We ordered lunch once - the burger bread was stone hard
Some of these things were pointed out by other guests before, so it seems to be persisting problems.

Prachtige omgeving, behulpzaam personeel en super goed eten.

Nulla.

So why not a 10/10. This has everything to do with the unclarity of invoicing. A few examples
1) We had to pay 10 usd per person per day for unknown reasons because all vat, city taxes, etc. were already paid. When I asked for an explanation, they were extremely unclear and changed the story multiple times
2) No drinking price list, so you never knew in advance what the price of the drinks would be
3) Although breakfast was included, they refused to give us a small breakfast package because we had to leave at 8 and they were only serving breakfast at 9 am.

I repeat, everything is great at this place, a bit more customer intimacy and clarity will make this a wonderful place

Management, not really nice at all

Leider wurde zu unserer Zeit der Steg an der Lagune erneuert. Dadurch konnten wir diesen leider nicht nutzen und die Arbeiten waren auch sehr laut.

Ligt niet direct aan het meer. Personeel kan je erheen brengen. Het laatste stuk naar het hotel moet je over een onverharde weg. Doordat het tussen de bomen ligt, is het overal wat donker, maar dit geeft ook weer de mogelijkheid om alles sfeervol te verlichten

Niente da dire

Bring mosquito spray. I knew to bring it and forgot!

My two-night stay at this supposed 5-star hotel was an utter disappointment and certainly not worth the price. It unfortunately ruined what was meant to be our 10th wedding anniversary celebration.

Upon arrival, the hotel experienced a complete power outage due to a fire at the main electrical connection. A loud diesel generator was then run right next to our cottage, making it impossible to relax or even hear ourselves think after a five-hour journey, especially when all we wanted was a shower. While I understand emergencies happen, what followed was a complete lack of communication and service.

We went out for dinner hoping the issue would be resolved by our return, but it wasn't. There was no information provided by the hotel staff. Around 11:00 PM, I finally managed to speak with a staff member and requested relocation to a quieter area. At that point, the lady offered us some drinks, which we were later charged for. We were moved to a lower-standard cottage for the night.

The next morning, we moved back to our original cottage, but the problems persisted. There was no water in the sink until 4:00 PM, meaning we couldn't shower, which effectively ruined the second day of our stay as well. To top it all off, I was charged extra for breakfast toasts, despite breakfast supposedly being included with our room booking.

As a side note, while there is a beach, guests are required to order lunch or a picnic basket to use it. Simply wanting to enjoy the beach during your stay is apparently not an option.

N/a

Resort not situated on the lake , lake within a 5 min drive to private laguna.beach club
Dinners and win mediocre yet expensive