WaterWalk Extended Stay by Wyndham Jacksonville Deerwood Pk

Nothing

I REALLY hate the fact they change both check in and check out times , check in is 4pm now and now check out is 11AM!! That is absolutely RIDICULOUS! Way too early to check out of a hotel , I also hate the fact that they don’t allow 3rd party booking to pay for late check out which would be 3pm , but they can take a $100 deposit hold from 3rd party bookers but won’t let us pay for late check out! They need to fix that issue because money is money! We would like to check out late too !

Everything was great to be honest

The billing policy is weird. There’s a hold for the total of the booking. Then a charge per night of the stay. It was just really confusing. 250$ quickly turned into 600$ worth of “holds” and “pending charges “ which I think is a bit unnecessary. I guess that’s a corporate thing not really much to do with the staff and the overall experience at the facility.

I would like to express that, overall, it is a pleasant establishment, and the majority of the staff members are very agreeable. However, I encountered some staff members who appeared to be biased and seemed intent on causing difficulties for me, whether through fees, informing my son he could not walk through the lobby without a shirt, withholding my packages instead of placing them in a locker, and various other minor issues.

One of my socks found a ball of someone's hair that was on the floor. A dust buster across the floor might help find those kind of things during cleaning. The coffee maker downstairs in the lobby, those things never work. I think hotels should stop using them and use an old fashion coffee dispenser.

I made the reservation for my daughter who is attending the university of North Florida, but could not move into her dorm until the 15th. Twice I specifically asked the front desk. People one was named John if there was anything specific I needed to do so that she could be the one in the room stating she is a student under 21 and I was concerned about her having any issues at check-in as she was already nervous we were told we had to complete a credit card authorization form with her credit card which we did and submitted it on Saturday the eighth. I received an email saying it was received by the hotel on Monday the 10th at 6:00 AM. I received the full charge on my card even though we had already submitted her authorization. I called John who assured me they would get it corrected right away and she would not have any issue checking in because he did see our card authorization but was unsure why I did not get changed to her not mine. My daughter arrived at 5 PM that afternoon only to be told by Miss D she couldn’t check in because she was under 21 at which point my daughter went into the car and the parking lot crying, scared, and nervous because she had nowhere to stay for the next five days. I called the property after she called me and explained that I was told twice she would have no issue D was apologetic, but nevertheless, my daughter did not stay at that property and was turned away it. Well, I understand the policy and I am clear on why they have it It’s unfortunate that everyone at that property is not familiar with their policy and cause this issue for my daughter.

Restaurant

Piso sucio

Coffee maker in lobby consistently wasn’t working, not that big of a deal, had coffee pot in the room!

I got double charged for my stay