Lace Market Hotel

Hotels
8.8 (2192 reviews)
29-31 High Pavement, The Lace Market , Nottingham , gb

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Room maintenance needed

Categories

Cleanliness
7.94
Several mentions of unclean aspects, including broken facilities and issues in nearby pub toilets.
Service
9.41
Positive feedback regarding staff friendliness and helpfulness, with specific praise for reception and waitstaff.
Location
9.45
Consistently highlighted as excellent and very convenient for activities.
Room Quality
8.4
Rooms were described as lovely and comfortable, but some were noted to be awkwardly shaped or small.
Amenities
8.43
Amenities were generally satisfactory, though some facilities showed signs of age and maintenance issues.
Value for Money
8.89
Guests felt the price was justified for the experience, though some expected better quality for the cost.
Food and Beverage
8.94
Positive feedback on breakfast quality and service, though some specific requests were unmet.
Overall Experience
8.91
Overall, guests left feeling pleased with their stay despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 10:04

Property Description

Luxurious Georgian Townhouse in Nottingham's Historic Lace Market District

Spectacular Views and Elegant Design: Individually designed rooms with flat-screen TVs, floor-to-ceiling windows, and allergy-friendly bedding.

Award-Winning Dining and Craft Ales: Enjoy Rosette-awarded dining at the Cock & Hoop Pub, offering a variety of local keg and craft ales. Room service available.

Convenient Amenities and Elegant Decor: Free Wi-Fi, meeting rooms, chandeliers, and local artwork throughout the hotel.

Experience the charm of Nottingham's Lace Market at Lace Market Hotel. Book now for a memorable stay!

Important information:

When booking 5 rooms or more or 7 nights or more, different policies and additional supplements will apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 8 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £15 per person per night when using an available cot.
    Children up to and including 9 years old stay for free when using an existing bed.
    Children from 1 year old to 14 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 2192 reviews
Cleanliness: 7.94
Service: 9.41
Location: 9.45
Room Quality: 8.4
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 8.94
Overall Experience: 8.91
K
Kimberley • family_with_children • gb
9
2026-04-04 • via Nuitee
F
Forbes • family_with_children • gb
10
Pros:

Great hotel , location was perfect for the arena. Great night sleep . Stayed in the hideout .

2026-04-02 • via Nuitee
E
EDA • solo_traveller • tr
9
2026-04-01 • via Nuitee
C
Charlotte • solo_traveller • gb
7
Overall a lovely hotel, very warm and welcoming staff members!
Pros:

Location was brilliant and the staff were lovely

Cons:

Our bedding had some stains on it

2026-03-30 • via Nuitee
C
Carol • couple • es
8
Comfortable enough, great size of room and great en suite, perfect location for us.
Pros:

Great location

Cons:

Having to walk up stairs with heavy suitcase.
Room was a bit tired, curtains badly frayed, Aircon broken, couldn’t open windows as they were broken.

2026-03-27 • via Nuitee
S
Stephanie • couple • gb
1
£143, booked a year in advance and given a single room for a couple, expecting us to climb over each other to get out of
Pros:

I booked this hotel 14months before, well in advance for 2 adults. The room priced at £143 and described as a small double. We expected a cosy double room. Check in opened at 3pm, we checked in at 4pm and were astonished to be allocated a tiny room with a bed pushed up against a wall and no room to move. The room was approx 6ft across and slightly wider where the bed was. The en-suite door could not fully open as it hit the toilet. A larger size person would have had to go through the door ‘sideways’ . We spoke to reception and they confirmed we had been given a single room! The hotel was full and we couldn’t change rooms. This was a birthday celebration for my husband planned over a year before. We looked at other hotels and could have got large rooms for a similar price. However we had an early meal and a show booked and couldn’t be late. We had booked the hotel for its location close to the arena. The reception staff Desire and Niamh were lovely. Niamh tried her best to help us. The ‘hotel manager ‘ was not present but was on the telephone , however refused to speak to me. The reservations manager was not contactable. It was left to the poor reception staff and also the hotel chef Christina to help us. Christina is a beautiful person , so kind and helpful . Niamh and Christina were left to help us. Other guests over heard our plight and were also joining in . We are a couple aged 64’s and 71 and expected to climb over each other to get out of bed. Christina and Niamh were amazing and deserve a promotion, they are a credit to the hotel. Your hotel manager and reservations manager deserve the sack.

Cons:

We were given a single room for two adults - this was confirmed by staff and was down to the fault of the reservations manager , squeezing us in despite booking our room over a year ahead. The filling day a different staff member (not previously mentioned) , told us that the hotel is owned by a business man who has given the hotel to his daughter to manage. She is not interested in the hotel or the business and is ‘running it into the ground’ the bed was pushed against a wall and scalding hot radiator . If it hadn’t been for the amazing Chef Christina and reception lady Niamh, my husband’s birthday treat would have been ruined. They were brilliant under the circumstances.

2026-03-26 • via Nuitee
A
Aaron • couple • gb
1
2026-03-24 • via Nuitee
C
Caren • couple • gb
8
Good location. Comfortable clean room. Needs a blind
Pros:

Very convenient location

Cons:

Room 6 could do with a blind, bright light shine in the window all night and due to the shape of the room the curtains are not able to be fully closed.

2026-03-23 • via Nuitee
M
Marvell • family_with_children • gb
10
2026-03-23 • via Nuitee
L
lynn • couple • gb
7
Great location for Motorpoint arena
Pros:

Location was amazing
Our room was shabby
The curtain pole fell down with the curtains
In fairness when they knew they gave us 50 per cent off but had we been staying 2 nights , I would have left or asked to move

Cons:

No mention of breakfast

2026-03-22 • via Nuitee
R
Richard • family_with_children • gb
9
2026-03-22 • via Nuitee
E
Emma • extended_group • gb
8
Pros:

Got what I expected which was perfect for a short staff and large 3 man room for my 3 grown up children.

2026-03-19 • via Nuitee
C
Charlotte • family_with_children • gb
6
Central location but not worth the expense
Pros:

Central location in Nottingham, all the usual tea and coffee and mini bar facilities

Cons:

Tired, not a 4* hotel, most uncomfortable bed I've stayed in away from home, bathroom door handle loose, old dirty cracked windows

2026-03-16 • via Nuitee
J
Justin • solo_traveller • ie
8
2026-03-15 • via Nuitee
B
Bateman • family_with_children • gb
2
2026-03-15 • via Nuitee
J
Jonathan • solo_traveller • gb
10
Best Hotel in Nottingham as fast as I am concerned
Pros:

Beautiful historical building in the heart of the Lace Market - and Ruby the owl

Cons:

Nothing - there are a few creaky floorboards, but this is something I find charming, others may find annoying - but then they’d need to grow up, appreciate the building is old, and appreciate the surroundings

2026-03-14 • via Nuitee
P
Parnill • solo_traveller • gb
9
2026-03-14 • via Nuitee
M
Marie • couple • gb
10
Beautiful room great location
Pros:

Beautiful room

2026-03-14 • via Nuitee
D
Dean • couple • gb
4
Pros:

Location

Cons:

Room was very dated

2026-03-13 • via Nuitee
L
Lucy • solo_traveller • gb
9
Excellent, as usual.
Cons:

The room was lovely, the only (very) slight niggle was that the window could not be opened and so no means of getting fresh air, and the curtain did not fully pull across. £3 for a bag of Maltesers is a bit steep!

2026-03-11 • via Nuitee