Iris Hotel Boston

Hotels
9.3 (294 reviews)
30 Webster Street , Brookline , us

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and comfortable rooms
Great location
Cons:
Unprofessional service on package handling
Spa experience issues
Rude front desk staff

Categories

Cleanliness
9.61
The hotel is noted as comfortable and clean.
Service
9.08
Mixed reviews on service; some found staff friendly while others faced issues.
Location
9.82
Conveniently located for Brookline and the hospital area.
Room Quality
9.57
Rooms are well-maintained and have excellent linens, towels, and a comfortable bed.
Amenities
8.6
Spa experience not satisfactory, affecting overall amenities perception.
Value for Money
9.06
Issues raised with package handling and breakfast credit affect perceived value.
Food and Beverage
9.11
Mixed sentiments regarding the restaurant service and experience.
Overall Experience
9.58
Overall positive experience from multiple reviews, overshadowed by one negative.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:00

Property Description

Luxurious Accommodations
Experience comfort and convenience in our air-conditioned rooms equipped with modern amenities such as a coffee machine, fridge, and flat-screen TV.

On-Site Dining and Bar
Enjoy a delicious meal and refreshing drinks at our restaurant and bar, perfect for relaxing after a day of exploring the city.

Fitness Center and Business Facilities
Stay active in our fitness center and take advantage of our business center for all your work needs.

Book your stay at Iris Hotel Boston and indulge in a luxurious experience near Fenway Park and Boston University.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:

Location

Guest Reviews

9.3
Based on 294 reviews
Cleanliness: 9.61
Service: 9.08
Location: 9.82
Room Quality: 9.57
Amenities: 8.6
Value for Money: 9.06
Food and Beverage: 9.11
Overall Experience: 9.58
G
Gerard • couple • us
9
2026-02-11 • via Nuitee
K
Kathleen • couple • us
8
2026-01-22 • via Nuitee
K
Kazunobu • solo_traveller • jp
9
2026-01-20 • via Nuitee
E
Elisheva • family_with_children • il
1
Rude and unprofessional, owe me money and never reimbursed me.
Cons:

We had a very upsetting stay here. We ordered an important package to the hotel, made sure to time the arrival for dates that we were staying, and called the hotel in advance to let them know we were arriving later than we had noted in our original booking. When we arrived, I asked for the package and they claimed to not be able to find it, though I knew it had been delivered from the sender. The next day, they confessed that they read our booking wrong and sent the package back.
The manager, Brian, promised he would get the package back for us and send it on to our next address. But he never did, and he's ignoring my emails. I can't get refunded for it because the seller knew it was properly delivered and it never actually got returned to them. I'm starting to think the receptionist just took it for herself or something... And the Iris hotel didn't reimburse me for the value of the package, and won't even answer me now. So essentially the Iris hotel just stole my package and my money, and I guess made false promises just to get me to leave the hotel without them taking care of the issue.
So I urge you - don't stay here. They are so rude and unprofessional. If you value your existing belongings and anything new you want to order, you really can't trust that your stuff will be safe here. And if you need something taken care of by management? Well good luck to you. They'll literally just ignore you.

2026-01-19 • via Nuitee
A
Alyssa • solo_traveller • bm
10
2026-01-15 • via Nuitee
M
Mara • couple • it
10
Great!
Pros:

Conveniently located for Brookline and the hospital area. Comfortable, clean, and the staff were friendly and helpful. Absolutely perfect, a pleasant surprise.

2026-01-02 • via Nuitee
E
Elliot • couple • us
8
2026-01-02 • via Nuitee
G
Gil Dekel • couple • il
9
2025-12-20 • via Nuitee
M
Michele • family_with_children • us
10
2025-11-08 • via Nuitee
E
Erik • couple • us
10
2025-11-03 • via Nuitee
R
Rexanne • solo_traveller • us
10
Perfection from start to finish. Give that Chef a raise!
Pros:

Beautifully decorated

2025-10-26 • via Nuitee
M
Mitchel • solo_traveller • us
9
Posted my daughter going to college in Boston. The Iris will now be our home base when visiting a bunch more times
Pros:

The hotel and location and room were awesome. Staff awesome.

Cons:

Only one issue: The negative was the spa experience. And lack of sheets to cover your body. And massage itself. And the cost for a bad experience.

I am still coming back. Just not experience the spa again.

2025-10-23 • via Nuitee
B
Brooke • couple • us
9
Great location good food very friendly staff!
Pros:

Beautiful hotel friendly staff.

2025-10-21 • via Nuitee
B
brian • couple • ca
10
Wonderful well relocated hotel with superb staff
Pros:

A wonderful hotel; a staff superb, warm, welcoming and always helpful. We stayed 9 nights. The rooms are bright, well maintained with excellent linens, towels and comfortable bed. We would absolutely return and strongly recommend it.

Cons:

Nothing

2025-10-16 • via Nuitee
M
Michael • couple • il
10
2025-10-16 • via Nuitee
T
Theresa • family
10
Pros:

This is a great hotel in a great location! Convenient to the green line and also walkable to a lot of things. We are a family of 5 and were happy they had a room to accommodate all of us that wasn’t outrageous. 2 queens and a pull out couch. Perfect! Bath products smell great and are high quality. Overnight valet parking but it’s unlimited in and out- which we didn’t do since we walked or took the train everywhere. And the staff who work here are welcoming, kind, and very helpful. This hotel is a gem! Highly recommend!

2025-10-12 • via Nuitee
A
Alex • couple • gb
10
2025-10-10 • via Nuitee
S
Stephanie • partner
10
Pros:

Beautiful hotel. Looks brand new. The beds are comfy, the rooms are spacious. The food, both evening and breakfast were delicious. The front desk people were friendly. All the employees went out of their way. We will definitely stay here again.

2025-10-09 • via Nuitee
C
Christy • friends
10
Pros:

Needed a place to stay after a day at the hospital. The Iris Hotel was beautiful and immaculate!

2025-10-08 • via Nuitee
R
Ruby • partner
10
Pros:

Immaculate

2025-10-07 • via Nuitee